Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(12,942 Reviews)
Open Ratings Snapshot
Rating breakdown 12,942 reviews
5 Stars
8,826
4 Stars
2,096
3 Stars
914
2 Stars
519
1 Star
587
78%of customers recommend this product. 
(
3,495 out of 4,506
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5 out of 5
5
Powerful buds with a great price . Great design !!
on July 28, 2024
Posted by: Lindsay
from California
Expertise:Intermediate
Verified Purchase:Yes
I love these new pro buds 3 . The clarity is excellent. They fit perfectly in my ears without falling out . I highly recommend these pro 3 buds .
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Outer space
on July 28, 2024
Posted by: George
from Las Vegas
Expertise:Expert
Verified Purchase:Yes
The noise counseling On these Galaxy Buds3 Pro Is out of this world when you put them on You can hear nothing around you so The sound is great.I even tested the base , All you wanna be a little caution around you.
Can let some of the noise in
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Faulty earbud charging within a week
on July 28, 2024
Posted by: Stephanie
Expertise:Intermediate
Very disappointing to receive the Buds Pro 3 and a week after having them, the right earbud no longer charges.
Response from Samsung USBy Social Commerce, August 2, 2024
Hello Stephanie, thank you for sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We would love to help you troubleshoot the battery and charging of your device. We have provided a link to the Samsung Support Team to help you with this matter. You can reach them through chat and work towards a resolution. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Wind noise
on July 29, 2024
Posted by: Hpacura
[This review was collected as part of a promotion.] My buds 3 pro unfortunately are not as good as my buds 2 pro. Mainly the wind noise is substantially worse with the buds 3 pro. I use my buds when riding my bike and had to return the buds 3 pro for this issue. Galaxy AI worked well.
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, August 5, 2024
Hi there Hpacura, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We would love to help you troubleshoot the audio quality of your earbuds. We have provided a link to an article to help you with the ANC feature to ensure proper functionality. We have also provided a link to an article about wearing your earbuds to ensure the ideal seal to ensure the exterior sound is not coming through during your bike rides. Lastly, we have shared a link to the Samsung Support Team to offer additional assistance if you continue to have this experience. Thank you for being a Samsung customer. -Elizabeth
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best earbuds I own!
on August 7, 2024
Posted by: MannyMI
First of all, a word of advice - READ the instructions and/or find a video on how to set up and use your Buds. These are terrific when configured properly. I am amazed at the sound, the bass, and the 360 does not disappoint. To activate the LEDs you need to pinch both Buds at the same time. These to me are more comfortable to wear than my Buds 2 Pro. I am glad I upgraded mine. One last thought, if you are mature or have hearing problems use the Adapt ambient sound option under Accessibility, you are welcome!
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
I wanted these buds so bad!!!
on August 14, 2024
Posted by: HisAngelBaby24
[This review was collected as part of a promotion.] I am in search of a great pair of buds. I absolutely loved the beans, the only pair I've ever found to stay in my ears and not fall out. Since they are no longer made and I have been through 4 pairs, I decided to try these bad boys. We'll, to my dear of buying them, they are no beans. They do not stay in my ears and they also have interference issues so bad. I wish I had not bought them. Please, please come out with me beans!!
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, August 22, 2024
Hey there HisAngelBaby24, thank you for sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We completely understand how vital the ideal fit of your earbuds is to you every day. We have provided links to an article to help you with the placement and a video to help you change the ear tips to help you with the fit. For the audio quality, we have provided a link to an article to help you troubleshoot this experience at your convenience. Lastly, we have shared a link to the Samsung Support Team if these experiences continue and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best sounding buds to date.
on August 22, 2024
Posted by: Jason
I love these buds. Great sound and are the most comfortable buds I have gotten from Samsung.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Ear hurts
on September 10, 2024
Posted by: NASIF
Verified Purchase:Yes
When i try to use it , it hurts my ear. Also the nice cancellation technology is a bit weird and makes me uncomfortable.
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, September 12, 2024
Hi there Nasif, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important a comfortable fit is for your usage and enjoyment. We have provided a link to an article to help you find that ideal fit for your comfort. We also recommend doing a fit test with your earbuds when connected to the Samsung Wearables App. Lastly, we have shared a link to the Samsung Support Team if these experiences continue or you would like assistance with the ANC setting of your earbuds. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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