Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(12,940 Reviews)
Rating breakdown 12,940 reviews
5 Stars
8,824
4 Stars
2,096
3 Stars
914
2 Stars
519
1 Star
587
78%of customers recommend this product.
(
3,495 out of
4,506)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
4
The little buds that could almost do it all!
on July 31, 2024
Posted by: RinSetsuA
[This review was collected as part of a promotion.] I want to start of by making it clear that I use my buds 3 pro to their limit. I'm constantly on the train or the bus and these are very loud environments.
I use to use over the ear noise cancelling headphones as they do a good job, but I wanted something more portable that I can throw in my pocket and go. Then I saw that the buds 3 pro were coming out and they had Galaxy AI that could make distinctions between what could be important in the environment and what should be cancelled out. Clearly, I bought a pair and have had them for about a week now. I was one of the lucky ones to get them before their shopping was delayed.
I have had no quality control issues and I did opt to switch out the standard ear pieces for the small ones include LD in the box. Sound quality is good and can be made better with the EQ. I find myself using the 360 audio options on certain media, although I don't use it as often as I thought I would. The only negative that I have noticed if that the buds amplify the hydraulic "hiss" of the bus doors opening, which can be really loud if you have your volume up. On that note, I have not had the need to push the volume past 60%, even in really loud environments. The buds do a great job at noise cancelling.
The buds are usually in my ears for about an hour and a half straight and it's followed by a little discomfort at the end, but nothing too major. I've been told that the microphones are good, including when I'm on the bus.
Value
4
Written by a customer while visiting Samsung US
Posted by: JoeC
Verified Purchase:Yes
Excellent piece of tech!!!! Enjoying everything about it and looking good with those leds!!!
Written by a customer while visiting Samsung US
Customer Rating
1
One year old - 30 minutes battery life
on December 2, 2025
Posted by: David
from Cary, NC
Expertise:Intermediate
Bought this last Christmas for my wife, she loved them at first. Now this year I have to buy another set because the battery on these ear buds doesn't even last an hour. Didn't find out until the day after the warranty expired, womp womp.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy R&R, December 3, 2025
Hi there David,
Thank you for sharing your wife’s experience with her Galaxy Buds3 Pro. We understand the frustration when your earbuds lose battery power faster than expected. The compact design balances audio hardware, microphones, and battery in a small form factor. Your feedback helps us improve endurance across many charging cycles. Galaxy Buds3 Pro offer up to 26 hours of playback per charge, which can be extended to 30 hours with a fully charged case. Please make sure you are using an authentic Samsung charging adapter and cable for the safest and most efficient charging, and verify that all software updates are installed. You can find more troubleshooting tips by visiting the linked online article about maintaining battery life and preserving battery health. Thank you for your review. We appreciate you choosing Samsung as your preferred brand.
The battery life of your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS10001314/
-Ty
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Thank you for sharing your wife’s experience with her Galaxy Buds3 Pro. We understand the frustration when your earbuds lose battery power faster than expected. The compact design balances audio hardware, microphones, and battery in a small form factor. Your feedback helps us improve endurance across many charging cycles. Galaxy Buds3 Pro offer up to 26 hours of playback per charge, which can be extended to 30 hours with a fully charged case. Please make sure you are using an authentic Samsung charging adapter and cable for the safest and most efficient charging, and verify that all software updates are installed. You can find more troubleshooting tips by visiting the linked online article about maintaining battery life and preserving battery health. Thank you for your review. We appreciate you choosing Samsung as your preferred brand.
The battery life of your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS10001314/
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
Don't purchase! Samsung support is useless now.
on December 19, 2025
Posted by: Udonow
from Columbia sc
Expertise:Expert
Right bud had nothing but issues since purchased. Will not stay charged up past 3 hours and very loud clicking while noise canceling. Dealt with cs trying to get it fixed for weeks and was told that they cant help me now because my warranty expired a week ago. Have been with Samsung since they came out but just purchased a Google phone because of how I was dealt with. Horrible CS. Not the same as it was.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, December 26, 2025
Hi there Udonow,
Thank you for sharing your experience with the Galaxy Buds3 Pro. These earbuds are built to provide immersive sound and intelligent noise control, offering various listening modes. If your right earbud lasts less than 3 hours on a charge, consider updating its software. Additionally, cleaning the case with a cloth and ensuring proper connection for charging can help. For more assistance, we've partnered with uBreakiFix, which has over 600 locations nationwide where a trained technician can diagnose and resolve issues. Contact details are provided below. We value your support for the Samsung audio lineup and appreciate your feedback.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
-Ty
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Thank you for sharing your experience with the Galaxy Buds3 Pro. These earbuds are built to provide immersive sound and intelligent noise control, offering various listening modes. If your right earbud lasts less than 3 hours on a charge, consider updating its software. Additionally, cleaning the case with a cloth and ensuring proper connection for charging can help. For more assistance, we've partnered with uBreakiFix, which has over 600 locations nationwide where a trained technician can diagnose and resolve issues. Contact details are provided below. We value your support for the Samsung audio lineup and appreciate your feedback.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
3
Could be better...
on February 10, 2026
Posted by: Joseph
from Fort Campbell, KY
Expertise:Intermediate
These buds do not fit snug in my ear, especially while chewing food or doing activities moving your head. Tried swapping out different size buds but not really a solution. Buds2 worked best for me. Would be nice if this model could translate different languages.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
2
Value
3
Response from Samsung USBy R&R, February 11, 2026
Hey there Joseph,
Thank you for sharing your feedback with us. Comfort and stability are essential for enjoying music, calls, and daily activities, and it’s great to hear you tried different fit options. Galaxy Buds3 Pro are built with advanced audio technology and smart features designed for a connected lifestyle. They help you understand real-time conversations in different languages thanks to Galaxy AI! With the Interpreter app, you can listen to ongoing in-person conversations or lectures and get quick translations through your buds. Check out our online guide linked below to learn more about the Interpreter app. You'll also find additional tips on how to get a good fit with your Galaxy Buds3 Pro. We appreciate your feedback, and thank you for being a Samsung customer.
Using Galaxy AI features with your Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003613/
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
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Thank you for sharing your feedback with us. Comfort and stability are essential for enjoying music, calls, and daily activities, and it’s great to hear you tried different fit options. Galaxy Buds3 Pro are built with advanced audio technology and smart features designed for a connected lifestyle. They help you understand real-time conversations in different languages thanks to Galaxy AI! With the Interpreter app, you can listen to ongoing in-person conversations or lectures and get quick translations through your buds. Check out our online guide linked below to learn more about the Interpreter app. You'll also find additional tips on how to get a good fit with your Galaxy Buds3 Pro. We appreciate your feedback, and thank you for being a Samsung customer.
Using Galaxy AI features with your Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003613/
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: Brian
from Boston
Verified Purchase:Yes
After eagerly awaiting the release of these earbuds, when I finally received them I was highly disappointed and returned them. I opened the box for the buds and attempted to change to a different size ear tip which caused the rubber to rip off. Known manufacturing issue for all of the new Pros that came out and it just shows the lack of testing that went into to this equipment. Really sad.
No, I would not recommend this to a friend.
Design
1
Value
1
Response from Samsung USBy Social Commerce, July 31, 2024
Hello Brian, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how important the optimal and ideal fit of your earbuds are to your usage and enjoyment. We have provided a link to a video to help you with the steps to change out the eartips to the ones that best fit your ears. We have also provided a link to the Samsung Support Team to offer additional assistance or if you would like to discuss this matter further. Thank you for being a Samsung customer. -Elizabeth
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
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Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
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Written by a customer while visiting Samsung US
Posted by: Cory T
from Idaho
Expertise:Intermediate
Verified Purchase:Yes
The sound is amazing. The fit and finish are good. Love being able to change tracks and volume with my voice. My only wish is that you could amplify the ambient sound a little more like I could on buds 2 pro.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Gabriel
from Puerto Rico
Expertise:Intermediate
Verified Purchase:Yes
Excellent sound and quality. The price was great including those discounts.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US