Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,158 Reviews)
Rating breakdown 13,158 reviews
5 Stars
8,978
4 Stars
2,137
3 Stars
929
2 Stars
523
1 Star
591
78%of customers recommend this product.
(
3,496 out of
4,510)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5
Amazing upgrade
on March 10, 2025
Posted by: Coot2017
[This review was collected as part of a promotion.] I have somewhat large ears and the buds are a perfect fit. I love the fact that they stop playing when removed from your ears. The noise cancelation is amazing. I work around loud machinery so I can hear and talk without any of the background affecting my call. I've been a die hard samsung man and this just took it to whole new level
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good stuff
on March 10, 2025
Posted by: Marvelous
[This review was collected as part of a promotion.] Sounds is great.. noise canceling works great at work.
Value
5
Written by a customer while visiting Samsung US
Posted by: PGAG
from Boston, MA
Verified Purchase:Yes
bad case design, active noise cancellation is the worst(bud 2 pro is much better), charge indicator for the case is very confusing, don't know when the case need to be charge
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, March 13, 2025
We appreciate you taking the time to share your thoughts on the Galaxy Buds3 Pro. We truly appreciate your feedback, and we want to address your concerns. Regarding the charging case design, the indicator lights on the case can help you understand the battery status at a glance. A continuously red light means the earbuds and case are charging, while a green light indicates they are fully charged. If the light flashes red, it suggests charging is blocked due to abnormal temperatures, and a red light that stays on for 5 seconds after closing the case means the battery level is between 10% and 29%. Similarly, a yellow light indicates the battery level is between 30% and 59%, and a green light shows the battery level is 60% or higher. As for active noise cancellation (ANC), we noticed that you find it less effective compared to the Buds2 Pro. Ensuring a proper fit and seal can significantly enhance the ANC performance. Additionally, keeping the earbuds clean and free from debris can help maintain their functionality. We strive to create high-quality products, and your feedback helps us improve. If you have any further concerns, please feel free to reach out to us at Samsung Support for additional assistance. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic buds
on March 10, 2025
Posted by: 180iomc
[This review was collected as part of a promotion.] Perfect fit, perfect sound and the Audio eraser is flawless!! 10/10 for sure
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is just perfect and incredible.
on March 10, 2025
Posted by: Juanpro
[This review was collected as part of a promotion.] The new stuff that they added to this buds 3 pro are just incredible, they have a great noise cancelation and that helps you to listen to your favorite music. Also de design is way better and i love the fact that is kind of a tringle, because the buttoms are easir to press. I alway use the speking commands like "stop music" or "answer call". Is hands free.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
ALMOST Perfect
on March 10, 2025
Posted by: MrGotItAll
[This review was collected as part of a promotion.] I have a Note 24 Ultra. I'm pretty tech savvy. I will blame most of my cons on user error. My noise cancellation has never worked as intended. It's good when it's on, but very bad on active, or the voice detection mode. Without making this too long. The new features just need to cook alot more. But as a standard pair of noise cancelling earbuds these are amazing! Great sound quality, seamless connection, the touch controls are very organic to use. They are very seamless actions across apps and devices. Not overly sensitive like the other Galaxy Buds. I would recommend these on sale, if you need a pair. These are in a very weird position for me, I love them but I don't really like them that much. I have them a 4/5 Star because I have them now. I enjoy them for what I enjoy about them. As for the new features, not so much.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent design and sound
on March 10, 2025
Posted by: Ghostrider
[This review was collected as part of a promotion.] Seamless interaction with my s24 and galaxy watch.
Sound is excellent, plus app has many features.
Voice control very easy to use.
Sound is excellent, plus app has many features.
Voice control very easy to use.
Value
5
Written by a customer while visiting Samsung US
Posted by: KJohn
from FL
Expertise:Intermediate
Verified Purchase:Yes
Do not work, don't connect, can't use! Are they refurbished?
Response from Samsung USBy R&R Team, March 12, 2025
Thank you for sharing your feedback on the Galaxy Buds3 Pro, KJohn. We understand how frustrating it can be if your earbuds don't connect properly and this is not the experience we strive for. The Galaxy Buds3 Pro are designed to deliver a seamless audio experience, and we want to help you get them working smoothly. Here are some steps you can try to get them connected: Restart the earbuds by putting the buds back in the case and closing the lid. Wait for the light on the case to go out (about 7 seconds), and then try to connect the earbuds again. Place the earbuds into the charging case and close the lid, ensuring the charging contacts are clean and free of debris. Connect the USB cable to the USB charging port on the back of the charging case and use a Samsung-approved charger adapter to plug it into a power outlet, then let the earbuds charge for at least 30 minutes. Make sure you have the latest version of the Galaxy Wearable app installed on your device, as updates often include improvements for connectivity. If these steps don't resolve the connection, please don't hesitate to contact us at Samsung Support for further assistance. Thank you for choosing Samsung! -Kelvin
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Written by a customer while visiting Samsung US