Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,214 Reviews)
Rating breakdown 13,214 reviews
5 Stars
9,018
4 Stars
2,149
3 Stars
932
2 Stars
524
1 Star
591
78%of customers recommend this product.
(
3,496 out of
4,510)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Big DaDD
from Pittsburgh, PA
Expertise:Expert
Verified Purchase:Yes
Best buds ever. Love everything about them. Especially the functionality.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Bryan
Verified Purchase:Yes
I give it a 2 star. MAINLY because the earbuds themselves do not charge sometimes. Especially the right one. You have to move it around and even sometimes that doesn't work. Other than that they sound really good. I just think you shouldn't have to maneuver the bud just to get a charge. Samsung I've been rocking with you since day 1. And do not let me get started on this S25U I got. Someone needs to explain why Samsung Music keeps popping up randomly on my phone. It's annoying.
Response from Samsung USBy R&R Team, March 11, 2025
Thank you for sharing your feedback on the Galaxy Buds3 Pro, Bryan. We’re glad to see that you enjoy the sound quality, but we understand your concerns regarding the charging concerns. To help you resolve these concerns, please ensure the earbuds are properly seated in the case, as improper positioning can prevent the charging contacts from connecting. Also, check both the case and earbuds for any debris that might interfere with charging, and inspect them for any signs of damage that may require replacement. Finally, always use the included USB cable and a Samsung-approved wall adapter for charging. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. All eligible mobile devices can be enrolled on Samsung.com at the time of device purchase, or within 60 days of device purchase at samsungcareplus.com. If these steps don't resolve the charging concern, please don't hesitate to reach out to us at Samsung Support for further assistance. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Best Samsung Buds Ever Made!
on March 7, 2025
Posted by: Rustiik
[This review was collected as part of a promotion.] This is the best Buds Samsung has ever made hands down! I've used previous models and they were decent at best. These have so many features that I can't ever not have. The Galaxy AI being able to say next song or volume up or down is so convenient. The noise cancellation no matter where I'm at and I want to just be in my own space is amazing! Sound quality is top tier listening to music or watching movies. These are the best earbuds out!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome fit, beautiful design and excellent sound
on March 7, 2025
Posted by: Ed DG
from California
Expertise:Intermediate
Verified Purchase:Yes
I love how its so easy to pair, connect. It has way better design than previous ones, long battery life and excellent sound quality ! I have always been a Samsung fan because of their quality products.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from N.Y
Expertise:Expert
Verified Purchase:Yes
Don't fit right
Always want to come out of the ear
Always want to come out of the ear
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy R&R Team, March 7, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Jesus. We understand how important a secure fit is for your comfort and overall enjoyment. The Galaxy Buds3 Pro come with different sizes of ear tips. The first step is to ensure you have the right size for your ears. The ear tips should fit snugly without any gaps between the tip and your ear. This will help prevent sound leaks and ensure optimal audio quality. If you need instructions on how to change the tips, please refer to our guide for the Buds3 Pro. We hope these suggestions help you achieve a more secure fit and a better listening experience. Your feedback is valuable to us, and we are here to assist you in any way we can. If you need any further assistance, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Mary Montana
from Elliston Montana
Expertise:Intermediate
Verified Purchase:Yes
One of the best pair of ear buds I have ever owned. They don't hurt my inner ear and block at least 90% of noise. I am very happy with my purchase!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: John503
from Washington
Expertise:Expert
Verified Purchase:Yes
Great Ear Buds with Good Battery Life. They do tend to fall out after a bit but thats a minor thing for me...
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
5
Written by a customer while visiting Samsung US
Posted by: Luis
from Miami
Expertise:Beginner
Verified Purchase:Yes
After a week of use, they emit a very annoying noise.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, March 7, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Luis. We're glad to see that you were enjoying your new earbuds initially. However, we understand how frustrating it must be to encounter an annoying noise after a week of use. When Active noise canceling, Adaptive, or Ambient sound is enabled, the sound coming through the sub-microphone (located on the top outer edge of your earbuds) is adjusted according to the noise control mode and delivered to the user through the speaker. However, if you touch or cover the area around the sub-microphone while putting your Galaxy Buds on, taking them off, or adjusting them, the microphone may detect sound and cause a beeping or howling noise. To prevent this, make sure the sub-microphone is not covered when you hold the earbuds, especially when Active noise canceling, Adaptive, or Ambient sound is on. If you continue to experience this sound, we recommend reaching out to our support team via WhatsApp or LiveChat. We're here 24/7 to assist you and ensure you have the best experience with your Galaxy Buds3 Pro. Thank you once again for your feedback. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this continues, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US