Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,219 Reviews)
Rating breakdown 13,219 reviews
5 Stars
9,021
4 Stars
2,150
3 Stars
933
2 Stars
524
1 Star
591
78%of customers recommend this product.
(
3,496 out of
4,510)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Avix
from CA
Verified Purchase:Yes
I’ve been using the Samsung Galaxy Buds3 Pro for a week now, and they are fantastic! The sound quality is crystal clear, with deep bass and balanced highs. Noise cancellation works great, blocking out background noise perfectly. They fit comfortably in my ears and don’t fall out. Battery life is good, and they connect seamlessly with my Samsung phone. Definitely worth it! Highly recommend! 🎧🔥
I would recommend this to a friend!
Features
5
Performance
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointed
on March 7, 2025
Posted by: April
Absolutely terrible. I am so disappointed with these. The right side the volume is poor. I have switched out the silicone pieces and they won't stay in my ears, they keep falling out. Battery life is terrible, my old earbuds (samsung buds) lasted longer than these do. They only last about 4 hours.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
2
Value
1
Response from Samsung USBy R&R Team, March 14, 2025
Thanks for reaching out, April! We appreciate your detailed feedback about the Galaxy Buds3 Pro, and we want to address each of your concerns to help improve your experience. For the volume on the right earbud, we recommend gently cleaning the speaker mesh with a soft, dry brush or cotton swab to remove any potential debris, as this can impact audio output. Ensuring the Galaxy Wearable app is updated to the latest version can also help optimize the earbuds' performance and address any software-related concerns. Regarding the fit, the Galaxy Buds3 Pro includes different-sized ear tips to ensure a snug and secure fit. To improve stability, check the directional marks (L and R) on the earbuds and insert the right earbud ("R") into your right ear and the left earbud ("L") into your left ear. Angle the earbuds slightly so the microphone points toward your mouth, and rotate them gently until they feel secure. Running the earbud fit test in the Galaxy Wearable app can confirm whether you’ve achieved an optimal fit. For battery life, the Galaxy Buds3 Pro is designed to provide up to 26 hours of playtime with a fully charged case, and this can be extended up to 30 hours depending on usage. To conserve battery power, ensure the earbuds are placed in the charged case with the lid closed when not in use. You can also adjust notification settings in the Galaxy Wearable app to reduce power consumption, which helps extend the listening experience. If you have any questions or concerns, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: VF in NF
Verified Purchase:Yes
Charging issues and then connecting issues. Not good.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, March 7, 2025
Hey! Thank you so much for sharing your feedback about the Galaxy Buds3 Pro. We truly appreciate hearing from our users as it helps us enhance the experience for everyone. Regarding your concerns about charging, we recommend ensuring that the charging case is clean and that the charging prongs are free from dust or debris. Sometimes, a gentle wipe can do wonders! Additionally, try using a different charging cable or plugging the case into another power source to see if that helps. As for the connectivity, ensuring that your Galaxy Buds3 Pro are within range and fully updated with the latest software can make a significant difference. You can check for software updates through the Galaxy Wearable app on your smartphone. Sometimes, unpairing and then reconnecting your Buds can also refresh the connection. We’re committed to providing you the best experience possible and hope these suggestions help you enjoy your Galaxy Buds3 Pro even more. If you have further questions, please don't hesitate to reach out to us at Samsung Support.-Kelvin
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from Flint MI
Expertise:Intermediate
Verified Purchase:Yes
They sound great! Love the active noise cancelation feature. The controls work well!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Dani
from Louisville
Expertise:Intermediate
Verified Purchase:Yes
The right ear has a fuzzy/static sound that i can't get to go away unless I turn all the noise enhancement features off.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy R&R Team, March 7, 2025
We appreciate you taking the time to share your experience with the Galaxy Buds3 Pro, Dani. We understand how frustrating it can be to have a fuzzy or static sound in your earbuds, especially when you're trying to enjoy your favorite tunes. When Active noise canceling, Adaptive, or Ambient sound is enabled, the sound coming through the sub-microphone (located on the top outer edge of your earbuds) is adjusted according to the noise control mode and delivered to the user through the speaker. However, if you touch or cover the area around the sub-microphone while putting your Galaxy Buds on, taking them off, or adjusting them, the microphone may detect sound and cause a beeping or howling noise. To prevent this, make sure the sub-microphone is not covered when you hold the earbuds, especially when Active noise canceling, Adaptive, or Ambient sound is on. If you continue to experience this fuzzy/static sound, we recommend reaching out to our support team via WhatsApp or LiveChat. We're available 24/7 to assist you and ensure you have the best experience with your Galaxy Buds3 Pro. For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: James B
Verified Purchase:Yes
Great earbuds! I also have the Bose Quietcomfort Ultras, but these Buds3 Pros are more comfortable and work easier with my Samsung phone. The bass is not as heavy, but that can sometimes be a good thing. Some of the extra features are nice having sometimes, and it is nice having a smaller case than the Bose.
Written by a customer while visiting Samsung US
Customer Rating
5
Great upgrade
on March 7, 2025
Posted by: iiPhenom
[This review was collected as part of a promotion.] Great sound. Love the new pinch features. Ambient sound is great. Best headphones i have had in years.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Exelent
on March 7, 2025
Posted by: Razr
Verry good, excelent i like the color. And new look
Written by a customer while visiting Samsung US