Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(12,940 Reviews)
Rating breakdown 12,940 reviews
5 Stars
8,824
4 Stars
2,096
3 Stars
914
2 Stars
519
1 Star
587
78%of customers recommend this product.
(
3,495 out of
4,506)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: The sad consumer
from Usa
Expertise:Expert
Verified Purchase:Yes
The buds are the worst of all, really bad materials and bad sound. What a miss from samsung and disappointed for me as a consumer
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, August 14, 2024
Hey there, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy Buds3 Pro with us. We understand how valuable your earbuds are to you on a daily basis, and we would love nothing more than to help you with any experience you are having that may be causing frustration. We have provided a link to an article to help you troubleshoot the overall audio quality. We have also shared a link to the full device manual to help you adjust the equalizer setting to align to your listening preferences. Lastly, we have shared a link to the Samsung Support Team if you have additional questions or continue to experience anything out of the ordinary with your earbuds. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Not worth the money
on August 19, 2024
Posted by: AceTrnrCK
from Washington D.C.
Expertise:Intermediate
Battery life is about one hour. There is something very wrong with the battery lifespan. It lasts an hour at most. Additionally, the bluetooth does not maintain a stable connection. I would not recommend.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, August 23, 2024
Hey there AceTrnrCK, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how important your earbuds are to you every day and we would be happy to help you troubleshoot any aspect that may be causing frustration. For the battery of your device, we have provided a link to an article to help you with the different features and settings that can extend the battery and help you ensure the battery lasts as intended. For the connection to your phone, we have provided links to two articles to help you troubleshoot the connection at your convenience. Lastly, we have shared a link to the Samsung Support Team if any of these experiences continue or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
Samsung Support
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Samsung Community
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Facebook
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X
https://smsng.us/X-Messages
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Awesome sound
on August 21, 2024
Posted by: Samson
[This review was collected as part of a promotion.] Absolutely love these. I use them on conference calls at work, on my lunch time walks and with my samsung smart monitor at home. They also come with a case that has a clip on it so I take them with me everywhere.
Value
4
Written by a customer while visiting Samsung US
Posted by: Terry
from Iowa
Expertise:Intermediate
Verified Purchase:Yes
Works great need to get use to in ear plugs versus headphones.
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Small posts doesn't stay in ear
on September 27, 2024
Posted by: Anonymous
from Los Angeles ca
Ugh. It's sad how much support was offered before the purchase then they send you off to India.
The headphones are smaller at the posts and fall 9ff when I walk even after changing runner thingies out. Then I was out of country when they came in. Bu the time I got to them I was 2 days too late for the return. Really?? Samsung has such good ratings but this product is a huge disappointment. It's like buying a beautiful pair of expensive gold earrings with posts that don't fit. Such a shame
The headphones are smaller at the posts and fall 9ff when I walk even after changing runner thingies out. Then I was out of country when they came in. Bu the time I got to them I was 2 days too late for the return. Really?? Samsung has such good ratings but this product is a huge disappointment. It's like buying a beautiful pair of expensive gold earrings with posts that don't fit. Such a shame
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, October 7, 2024
Hi there La chona, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how important the fit of your earbuds are to you every day. We have provided a link to an article to help you find the ideal fit, and recommend performing a fit test for any recommendations on the placement. We have lastly shared a link to the Samsung Support Team if this experience continues and you would like to discuss your experience further. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
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Samsung Community
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Facebook
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Stuart
Verified Purchase:Yes
Great sound. Great ANC. Trade jn program was very smooth
Written by a customer while visiting Samsung US
Customer Rating
5
Great buds.
on November 18, 2024
Posted by: PGalaxy
[This review was collected as part of a promotion.] This is the first pair Galaxy Buds "pro" model to not give me ear fatigue after awhile. I really like the new stem design. Makes it a lot easier to control. I hope Samsung keeps this design and improves battery life in the future.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Poor fit
on December 25, 2024
Posted by: Asingh
from New York
Expertise:Expert
The fit is really poor. I traded in my Buds FE and I regret it. The Buds FE stayed in my ears for the most part; the fit was okay. These just pop out all the time. The controls are also finicky. Touch-sensitive controls suck when you can't get feedback that anything happened. I much preferred the button on the FE.
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
1
Value
2
Response from Samsung USBy R&R Team, December 28, 2024
Thank you for your feedback on the Galaxy Buds3 Pro, Asingh. We understand that achieving the perfect fit is essential for optimal audio quality. The Galaxy Buds3 Pro comes with different-sized ear tips, so we recommend ensuring that you have the right size for your ears to avoid any gaps between the ear tip and your ear, which can lead to sound leaks. If you need guidance on changing the tips, please check out our guide for the Buds3 Pro tips. Additionally, be sure to check for the directional marks on the earbuds—there's an R for the right earbud and an L for the left. When inserting them, make sure to angle the buds slightly so that the microphone points toward your mouth. You can adjust the position by rotating them until they feel comfortable. For even more assurance, you can run an earbud fit test in the Galaxy Wearable app to confirm that you have the proper fit. We hope this information helps you enjoy your Galaxy Buds3 Pro even more! If you have any further concerns or questions, we would be more than happy to further assist you at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US