Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
2,867
4 Stars
1,021
3 Stars
382
2 Stars
117
1 Star
71
78%of customers recommend this product.
(
63 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Customer Rating
2
It's ok it can use improvement
on June 30, 2025
Posted by: Mzjackson
[This review was collected as part of a promotion.] It's ok it turns off ever now and then I'm trying to up grade to a new phone
Value
2
Response from Samsung USBy R&R, July 1, 2025
Hey MzJackson,
Thank you for taking the time to share your experience with the Galaxy A15 5G. We truly value your feedback regarding the performance and reliability of our product. Your insights are essential in helping us enhance the Galaxy experience to better fit your daily needs.
Based on your input, your device may benefit from a software update. Think of software updates as essential maintenance for your phone or tablet – they keep everything running smoothly and efficiently. These updates not only improve the user interface and bolster security but also resolve minor glitches. We strongly recommend keeping your software up to date by installing new versions as they become available, to ensure your device remains in optimal condition.
If an update is ready, it will automatically start downloading; however, you may need to select ‘Download now’ on some models. During the installation, please note that your device will be temporarily unusable, and files will be inaccessible. Additionally, you won’t be able to make calls, including emergency calls.
After the update, you might notice some changes in the device’s interface. To check for updates, swipe down with two fingers from the top right corner of the screen and tap the Settings icon. Then, navigate to Software Update or System Updates, which may vary by model. Tap either ‘Download and install’, ‘Check for system updates’, or ‘Check for software updates’, depending on your carrier.
To learn more about keeping your device’s software current, check out “How to update your Galaxy phone or tablet.” Your feedback reinforces our commitment to developing devices that strike a balance between innovation, reliability, and user-friendliness. We hope you continue to explore all the wonderful features Galaxy products have to offer. Thank you for being a valued member of the Samsung family!
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for taking the time to share your experience with the Galaxy A15 5G. We truly value your feedback regarding the performance and reliability of our product. Your insights are essential in helping us enhance the Galaxy experience to better fit your daily needs.
Based on your input, your device may benefit from a software update. Think of software updates as essential maintenance for your phone or tablet – they keep everything running smoothly and efficiently. These updates not only improve the user interface and bolster security but also resolve minor glitches. We strongly recommend keeping your software up to date by installing new versions as they become available, to ensure your device remains in optimal condition.
If an update is ready, it will automatically start downloading; however, you may need to select ‘Download now’ on some models. During the installation, please note that your device will be temporarily unusable, and files will be inaccessible. Additionally, you won’t be able to make calls, including emergency calls.
After the update, you might notice some changes in the device’s interface. To check for updates, swipe down with two fingers from the top right corner of the screen and tap the Settings icon. Then, navigate to Software Update or System Updates, which may vary by model. Tap either ‘Download and install’, ‘Check for system updates’, or ‘Check for software updates’, depending on your carrier.
To learn more about keeping your device’s software current, check out “How to update your Galaxy phone or tablet.” Your feedback reinforces our commitment to developing devices that strike a balance between innovation, reliability, and user-friendliness. We hope you continue to explore all the wonderful features Galaxy products have to offer. Thank you for being a valued member of the Samsung family!
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features!
on June 30, 2025
Posted by: Phonequeen87
[This review was collected as part of a promotion.] I have a Galaxy a15 5g. It's not top of the line or whatever. But it does what I need it to do. I love all the features. The newest update changed everything pretty much, and it's close to using a top of the line phone I think. The Galaxy AI is amazing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this product easy to use and works great
on June 30, 2025
Posted by: Zoie518
[This review was collected as part of a promotion.] I use it most of it for work and connecting with family and friends
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is great for samsung A15
on June 30, 2025
Posted by: BlackcatMom0326
[This review was collected as part of a promotion.] Samsung A15 helps with day to day activity like streaming, movies, music,games,social media, messaging
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
A 15 5g has been good to me for over 2 years
on June 30, 2025
Posted by: Tommy3
[This review was collected as part of a promotion.] This device has worked great for me I play you tube music thru my work truck sterio plays great takes great pictures and hardly ever drop calls and smart things works great from my phone to my Samsung tv
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Very Poor Phone
on June 30, 2025
Posted by: BManFl
[This review was collected as part of a promotion.] Well AI works fairly well,
The phone as a whole is slow horrible processor freezes a lot cannot handle too many apps open at one time...
In all of the cell phones I've owned since 2007..
Samsung a15 is without a doubt the worst phone I've ever had and would never recommend it to anyone...
The phone as a whole is slow horrible processor freezes a lot cannot handle too many apps open at one time...
In all of the cell phones I've owned since 2007..
Samsung a15 is without a doubt the worst phone I've ever had and would never recommend it to anyone...
Value
1
Response from Samsung USBy R&R, July 7, 2025
Hi BManFl,
Thank you for sharing your genuine experience with the Galaxy A15 5G. We’re pleased to know that you’re finding the smart features beneficial, even though the device might not be delivering the performance you anticipated. While this model doesn’t include the complete Galaxy AI suite, the One UI 7.0 update, along with Gemini and Google Assistant, can enhance your smart functionalities and simplify your daily tasks.
If you’re noticing that your phone occasionally freezes or lags, a quick review of your background apps, checking for software updates, or performing a simple restart can lead to noticeable improvements. It might be the right moment for a bit of optimization. Think of it as giving your device a refresh by clearing out any unused data that has built up over time. The Quick optimization feature enhances your device’s performance by identifying apps that consume excessive battery, clearing unnecessary memory items, removing unwanted files, scanning for malware, and closing apps running in the background. Optimizing your phone is a straightforward process. Go to Settings, swipe to tap Device Care, select Optimize Now, and then tap Done. For more tips on maintaining your device’s performance, check out “Keep your Galaxy phone or tablet from slowing down with Device Care.”
We truly appreciate your feedback on what is working well and where improvements can be made. Insights like yours play a crucial role in shaping future Galaxy experiences. Thank you for being an essential part of the Samsung community. We’re always here to help you get the most out of your device whenever you need support.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your genuine experience with the Galaxy A15 5G. We’re pleased to know that you’re finding the smart features beneficial, even though the device might not be delivering the performance you anticipated. While this model doesn’t include the complete Galaxy AI suite, the One UI 7.0 update, along with Gemini and Google Assistant, can enhance your smart functionalities and simplify your daily tasks.
If you’re noticing that your phone occasionally freezes or lags, a quick review of your background apps, checking for software updates, or performing a simple restart can lead to noticeable improvements. It might be the right moment for a bit of optimization. Think of it as giving your device a refresh by clearing out any unused data that has built up over time. The Quick optimization feature enhances your device’s performance by identifying apps that consume excessive battery, clearing unnecessary memory items, removing unwanted files, scanning for malware, and closing apps running in the background. Optimizing your phone is a straightforward process. Go to Settings, swipe to tap Device Care, select Optimize Now, and then tap Done. For more tips on maintaining your device’s performance, check out “Keep your Galaxy phone or tablet from slowing down with Device Care.”
We truly appreciate your feedback on what is working well and where improvements can be made. Insights like yours play a crucial role in shaping future Galaxy experiences. Thank you for being an essential part of the Samsung community. We’re always here to help you get the most out of your device whenever you need support.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Slowed down
on June 30, 2025
Posted by: SKOOCH
[This review was collected as part of a promotion.] My Galaxy AI works when I use it but my phone system has slowed down since I bought it 18 months ago.
Value
3
Response from Samsung USBy R&R, July 1, 2025
Hey there SKOOCH,
Thank you for sharing your thoughts on the Galaxy A15 5G! It’s wonderful to hear that its helpful features continue to meet your needs after several months of use. While this device doesn’t come with Galaxy AI, it does leverage the Gemini experience found in the One UI 7.0 update, along with Google Assistant, to ensure intuitive and engaging interactions that keep you connected.
If you’ve noticed any sluggishness with your device, we recommend giving it a quick optimization. The Quick Optimization feature can enhance performance by identifying apps that may be using excessive battery power. It also helps clear out unnecessary files, scans for malware, and closes background apps, ensuring your device runs smoothly.
Optimizing your phone is a straightforward process. Simply go to Settings, swipe to and tap on Device care, select Optimize now, and then tap Done. For more tips on keeping your device running at its best, check out the article “Keep your Galaxy phone or tablet from slowing down with Device Care.”
We appreciate you sharing your experience with the Galaxy A15 5G, and hope you continue to find new ways it can enrich your daily activities!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts on the Galaxy A15 5G! It’s wonderful to hear that its helpful features continue to meet your needs after several months of use. While this device doesn’t come with Galaxy AI, it does leverage the Gemini experience found in the One UI 7.0 update, along with Google Assistant, to ensure intuitive and engaging interactions that keep you connected.
If you’ve noticed any sluggishness with your device, we recommend giving it a quick optimization. The Quick Optimization feature can enhance performance by identifying apps that may be using excessive battery power. It also helps clear out unnecessary files, scans for malware, and closes background apps, ensuring your device runs smoothly.
Optimizing your phone is a straightforward process. Simply go to Settings, swipe to and tap on Device care, select Optimize now, and then tap Done. For more tips on keeping your device running at its best, check out the article “Keep your Galaxy phone or tablet from slowing down with Device Care.”
We appreciate you sharing your experience with the Galaxy A15 5G, and hope you continue to find new ways it can enrich your daily activities!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on June 30, 2025
Posted by: Lovely04
[This review was collected as part of a promotion.] The AI feature is great. Phone has been great and I am still learning about it
Value
5
Written by a customer while visiting Samsung US