Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
2,867
4 Stars
1,021
3 Stars
382
2 Stars
117
1 Star
71
78%of customers recommend this product.
(
63 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Customer Rating
3
This product has great features
on June 30, 2025
Posted by: BarefootTwisted93
[This review was collected as part of a promotion.] Galaxy AI is convenient and helpful useful and the picture quality is great.
Value
3
Response from Samsung USBy R&R, July 1, 2025
Aloha BarefootTwisted93,
Thank you for sharing how helpful you’ve found the Galaxy AI features and the picture quality on your Galaxy A15 5G. We love hearing how these capabilities make your experience more seamless and enjoyable. While this device doesn’t include Galaxy AI natively, it benefits from Gemini within the new One UI 7.0 update, alongside Google Assistant, delivering smart, intuitive support whenever you need it. We’re glad you’re exploring these advanced tools, and we’re excited to see how the A15 5G continues to fit your lifestyle. Thank you for sharing your experience with us. We appreciate you—enjoy your Samsung experience!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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https://smsng.us/X-Messages
Thank you for sharing how helpful you’ve found the Galaxy AI features and the picture quality on your Galaxy A15 5G. We love hearing how these capabilities make your experience more seamless and enjoyable. While this device doesn’t include Galaxy AI natively, it benefits from Gemini within the new One UI 7.0 update, alongside Google Assistant, delivering smart, intuitive support whenever you need it. We’re glad you’re exploring these advanced tools, and we’re excited to see how the A15 5G continues to fit your lifestyle. Thank you for sharing your experience with us. We appreciate you—enjoy your Samsung experience!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
It's decent
on June 30, 2025
Posted by: Kaisa84
[This review was collected as part of a promotion.] It's a pretty decent phone for gettingʻ things done with. Makes good phone calls, pretty okay running apps though at times it lags really hard. I've also noticed at times the touch screen goes unresponsive. I haven't had the chance to mess with the galaxy AI since I really.dont like generative AI to begin with. Overall it's a pretty good phone for what I paid for it and it does what it is supposed to.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I really enjoy my phone & features
on June 30, 2025
Posted by: Fairydust13
[This review was collected as part of a promotion.] I use my phone for streaming n it works excellent 👌
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Has good features
on June 30, 2025
Posted by: Rebelmom
[This review was collected as part of a promotion.] Love the features, but can be slow at times. Love how it helps me to take my meds track my cycle and how well I am sleeping.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Video and picture quality is very clear
on June 30, 2025
Posted by: Thegoldheadedfiz
[This review was collected as part of a promotion.] Galaxy ai is pretty solid over all great phone for watching shows and gaming super clear video quality for watching movies and even better camera quality
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This phone keeps getting slower.
on June 30, 2025
Posted by: Trace73
[This review was collected as part of a promotion.] My Galaxy 14 , needs to be replaced. I use it mostly for work.
Value
3
Response from Samsung USBy R&R, July 2, 2025
Hi Trace73,
We appreciate you taking the time to share your thoughts on your Galaxy A15 5G. It’s clear that you rely on your phone to support your work needs, and we understand how important consistent performance is. Our Galaxy lineup is designed to deliver reliable and capable features to meet your everyday demands, and it’s great to hear that it’s serving as a work companion. To keep up with the nuts and bolts of your device’s performance, you can use the Device care feature. It provides an overview of your battery, storage, and RAM. From Settings, swipe to and tap Device care. Tap Optimize now, and then tap Done. Please check out the online resource that provides more details on how to keep your device running at its peak performance. The link will be provided below. Your feedback helps us continue to innovate and fine-tune the user experience with each generation. We encourage you to explore the powerful productivity and connectivity tools built into the Galaxy series, which aim to enhance efficiency and reliability. Thank you for choosing Samsung. We look forward to keeping you connected.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We appreciate you taking the time to share your thoughts on your Galaxy A15 5G. It’s clear that you rely on your phone to support your work needs, and we understand how important consistent performance is. Our Galaxy lineup is designed to deliver reliable and capable features to meet your everyday demands, and it’s great to hear that it’s serving as a work companion. To keep up with the nuts and bolts of your device’s performance, you can use the Device care feature. It provides an overview of your battery, storage, and RAM. From Settings, swipe to and tap Device care. Tap Optimize now, and then tap Done. Please check out the online resource that provides more details on how to keep your device running at its peak performance. The link will be provided below. Your feedback helps us continue to innovate and fine-tune the user experience with each generation. We encourage you to explore the powerful productivity and connectivity tools built into the Galaxy series, which aim to enhance efficiency and reliability. Thank you for choosing Samsung. We look forward to keeping you connected.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Works great
on June 30, 2025
Posted by: Erice22
[This review was collected as part of a promotion.] The phone works hlgreat, but sometimes has some bugs. Like not being able to check to wifi
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Pretty excellent phone!
on June 30, 2025
Posted by: Elizabeth2
[This review was collected as part of a promotion.] I use this phone constantly, and can honesty say it's my favorite out of the dozens of smartphones I've had. I use it for everything- listening to music, recording videos for TikTok and YouTube, posting on Facebook, browsing the internet, sending texts and emails, and, of course making phone calls. It holds a charge for an impressively long time.
Value
4
Written by a customer while visiting Samsung US