Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
2,867
4 Stars
1,021
3 Stars
382
2 Stars
117
1 Star
71
78%of customers recommend this product.
(
63 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Customer Rating
4
This product works great! I absolutely love it!
on July 22, 2025
Posted by: Alleycat
[This review was collected as part of a promotion.] I love the Galaxy AI on my Samsung phone! It is so helpful to me!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features.
on July 22, 2025
Posted by: Samsung2shop
[This review was collected as part of a promotion.] The best feature the galaxy A25 5g has is galaxy ai which helps so much with work explaining step by step on how to do certain things and certain problems on homework. I enjoy using this phone for gaming since it gives me the best quality it can have and also has enough storage for every game I can play on the phone. Everyday I would always play on the phone and if not then I would just watch movies on it since it has great audio playing and good quality for movies.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This product is very slow.
on July 22, 2025
Posted by: JennyPenny
[This review was collected as part of a promotion.] This product is either very slow or I have grown more impatient. It freezes when im typing and trying to get into an app etc. It kicks me out of what im in the middle of doing as well as my important calls and texts. The keyboard sticks and enters the wrong letters at times too. I barely get service and my internet sucks. I use this phone for everything. I live and rely on my phone daily. Im frustrated with the performance of the phone however, I love the features. The AI is on point and a great tool to have in your corner concerning anything you need to know. The camera is amazing and the filters added top it off. With every update, I get excited to see what's new!
Value
3
Response from Samsung USBy R&R, July 22, 2025
Hello there Jennypenny,
Thank you so much for sharing your thoughts on your Galaxy A15 5G! We really appreciate your feedback and are happy to hear you’re enjoying features like the camera and smart AI functions such as Gemini and Google Assistant. We understand it can be frustrating when your device isn’t performing as smoothly as you'd like, and we're here to help. Sometimes, a quick optimization can make a big difference. Using the Device care feature helps keep your battery, storage, and RAM in check. Just go to Settings, tap on Device care, then select Optimize now; it's fast, simple, and effective! For more tips, feel free to check out our online resource, Keep your Galaxy phone or tablet from slowing down with Device Care. Your experience matters a lot to us, and we’re grateful to have you as part of the Samsung family. Thanks again for being with us!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you so much for sharing your thoughts on your Galaxy A15 5G! We really appreciate your feedback and are happy to hear you’re enjoying features like the camera and smart AI functions such as Gemini and Google Assistant. We understand it can be frustrating when your device isn’t performing as smoothly as you'd like, and we're here to help. Sometimes, a quick optimization can make a big difference. Using the Device care feature helps keep your battery, storage, and RAM in check. Just go to Settings, tap on Device care, then select Optimize now; it's fast, simple, and effective! For more tips, feel free to check out our online resource, Keep your Galaxy phone or tablet from slowing down with Device Care. Your experience matters a lot to us, and we’re grateful to have you as part of the Samsung family. Thanks again for being with us!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Phone
on July 22, 2025
Posted by: OmbraEterna
[This review was collected as part of a promotion.] I have been using this phone for over six months now. It does extremely well when using social media platforms. The camera quality is amazing and its an overall amazing device. Even when gaming it keeps up its performance.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I like the last updaate
on July 21, 2025
Posted by: Vida4ever
[This review was collected as part of a promotion.] I use my Galaxy for work and its amaizing. Its fast, work perfectly everywhere. Have take a high quality pictures. I love it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product is a good .iIt's a lil on the bare si
on July 21, 2025
Posted by: Tjwantsmore
[This review was collected as part of a promotion.] Th galaxy Ai I a life savor at times and easy 2 use. The phone is a lil on the bare side when it comes 2 bells whistles. Don't get me wrong it's a great beginner phone
Value
4
Response from Samsung USBy R&R, July 22, 2025
Bonjour Tjwantsmore,
We truly enjoy hearing from users like you! The Galaxy A15 5G is packed with AI-powered features, and we’re thrilled it’s making a positive difference. Even though the full rollout of Galaxy AI is still underway, there are many features like Gemini and Google Assistant that can really enrich your experience. We appreciate you sharing your thoughts about your Galaxy A15 5G! It's wonderful to hear that it's easy to use, and we hope setting it up was simple and straightforward. Thank you for choosing Samsung—we're grateful to have you as part of our community!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We truly enjoy hearing from users like you! The Galaxy A15 5G is packed with AI-powered features, and we’re thrilled it’s making a positive difference. Even though the full rollout of Galaxy AI is still underway, there are many features like Gemini and Google Assistant that can really enrich your experience. We appreciate you sharing your thoughts about your Galaxy A15 5G! It's wonderful to hear that it's easy to use, and we hope setting it up was simple and straightforward. Thank you for choosing Samsung—we're grateful to have you as part of our community!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
To Switch from non galaxy device was too much effo
on July 21, 2025
Posted by: Itsmebz
[This review was collected as part of a promotion.] Between needing my passwords and my cards the switch process has been difficult and still isn't fixed all the way. I love the camera and the graphics of it though definitely a better phone for storage than I am use to also
Value
3
Response from Samsung USBy R&R, July 22, 2025
Hi there Itsmebz!
Thanks so much for sharing your feedback on the Galaxy A15 5G! We're excited about its features, like the vibrant 6.5″ Super AMOLED display, smooth 90 Hz refresh rate, bright 800 nits, Vision Booster, Eye Comfort, and a versatile camera setup with a 50 MP main lens, an ultra-wide, macro, and a front camera. We know setting up a new device can sometimes be tricky, but we’re here to help make it easier. Many users find success with Samsung Smart Switch, which smoothly transfers all your stuff from your old phone to your new Galaxy. It works with most Android and iOS devices using wireless, cable, or external storage options. For step-by-step guidance, check out our online guide, “Transfer content with Samsung Smart Switch,” linked below. And remember, our friendly Samsung Support Team is always ready to assist you; please don't hesitate to reach out. Your feedback truly helps us grow and improve. We sincerely appreciate your loyalty and look forward to bringing you even more innovative products!
Transfer content with Samsung Smart Switch
https://www.samsung.com/us/support/answer/ANS10001345/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thanks so much for sharing your feedback on the Galaxy A15 5G! We're excited about its features, like the vibrant 6.5″ Super AMOLED display, smooth 90 Hz refresh rate, bright 800 nits, Vision Booster, Eye Comfort, and a versatile camera setup with a 50 MP main lens, an ultra-wide, macro, and a front camera. We know setting up a new device can sometimes be tricky, but we’re here to help make it easier. Many users find success with Samsung Smart Switch, which smoothly transfers all your stuff from your old phone to your new Galaxy. It works with most Android and iOS devices using wireless, cable, or external storage options. For step-by-step guidance, check out our online guide, “Transfer content with Samsung Smart Switch,” linked below. And remember, our friendly Samsung Support Team is always ready to assist you; please don't hesitate to reach out. Your feedback truly helps us grow and improve. We sincerely appreciate your loyalty and look forward to bringing you even more innovative products!
Transfer content with Samsung Smart Switch
https://www.samsung.com/us/support/answer/ANS10001345/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Amie's a15
on July 21, 2025
Posted by: Ahaze954
[This review was collected as part of a promotion.] Overall I enjoy my Galaxy phone. I haven't had any problems with it so far.
I love the camera and the size.
I love the camera and the size.
Value
5
Written by a customer while visiting Samsung US