Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
2,867
4 Stars
1,021
3 Stars
382
2 Stars
117
1 Star
71
78%of customers recommend this product.
(
63 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
Fast and reliable
on June 30, 2025
Posted by: Anoninon22
[This review was collected as part of a promotion.] Fast Galaxy AI search, no hassle, no overlapping of different search engines. Just hold, and ask.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Long Lasting Use
on June 30, 2025
Posted by: Ana991
[This review was collected as part of a promotion.] I use my phone for keeping up with my gaming and work, occasionally it'll suggest using the new AI feature when checking out information on Google. It's been durable for me when working and has adequate storage space.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on June 30, 2025
Posted by: Mega003
[This review was collected as part of a promotion.] This phone is super useful and user-friendly. Would recommend as a first phone if you're on a budget. Galaxy AI is useful for looking up stuff on the fly. Would buy again because of how comfortable it is to use. Easy to find cases and screen protector for.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not worth it!
on June 30, 2025
Posted by: Tori2017
[This review was collected as part of a promotion.] The A15 5G is not what it is advertised as. I read multiple reviews from all sources and did not see anything that described the type of dysfunction I have experienced using this phone. If there is a system update you might as well plan not having a phone for at least an hour if not longer. I do not have alot of apps downloaded or space used up on my phone and it still is lagging and slow. No matter the service provider I go through, the phone it's self starts to slow down after about 3 months of normal usage.
Value
2
Response from Samsung USBy R&R, July 1, 2025
Hi there Tori2017,
Thank you for taking the time to share your experience with the Galaxy A15 5G. We appreciate your feedback regarding the device’s speed and storage management, and we genuinely value your detailed insights. Input like yours helps us enhance the performance and long-term stability of our smartphones.
To optimize your device’s performance, utilize the Device Care feature. This tool provides an overview of your battery, storage, and RAM. You can also automatically optimize your phone or tablet for faster, more efficient performance. The Quick Optimization feature identifies apps that use excessive battery power, clears unnecessary items from memory, deletes unwanted files, scans for malware, and closes apps running in the background. Optimizing your phone is both quick and simple. From Settings, just swipe to and tap Device Care. Then tap Optimize now, and when you see the completion message, tap Done. To explore more about Quick Optimization and other features, such as memory, RAM, and battery monitoring, visit the online article linked below titled “Keep your Galaxy phone or tablet from slowing down with Device Care.” Samsung is dedicated to delivering products that balance innovation with everyday usability, and understanding areas for enhancement is incredibly valuable. We hope you continue to explore the Galaxy family of devices, where versatility and smart features work together to keep you connected and productive. Thank you for being a valued member of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for taking the time to share your experience with the Galaxy A15 5G. We appreciate your feedback regarding the device’s speed and storage management, and we genuinely value your detailed insights. Input like yours helps us enhance the performance and long-term stability of our smartphones.
To optimize your device’s performance, utilize the Device Care feature. This tool provides an overview of your battery, storage, and RAM. You can also automatically optimize your phone or tablet for faster, more efficient performance. The Quick Optimization feature identifies apps that use excessive battery power, clears unnecessary items from memory, deletes unwanted files, scans for malware, and closes apps running in the background. Optimizing your phone is both quick and simple. From Settings, just swipe to and tap Device Care. Then tap Optimize now, and when you see the completion message, tap Done. To explore more about Quick Optimization and other features, such as memory, RAM, and battery monitoring, visit the online article linked below titled “Keep your Galaxy phone or tablet from slowing down with Device Care.” Samsung is dedicated to delivering products that balance innovation with everyday usability, and understanding areas for enhancement is incredibly valuable. We hope you continue to explore the Galaxy family of devices, where versatility and smart features work together to keep you connected and productive. Thank you for being a valued member of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great Product !
on June 30, 2025
Posted by: Mytoy25
[This review was collected as part of a promotion.] I am totally impressed by my current Samsung Galaxy phone, and the many features,
I am a forever fan !
I am a forever fan !
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Limited Faetured
on June 30, 2025
Posted by: Sirscott
[This review was collected as part of a promotion.] Low sound, poor battery, constantly resetting itself.
Value
2
Response from Samsung USBy R&R, July 1, 2025
Bonjour Sirscott,
Thank you for taking a moment to share your experience with the Galaxy A15 5G. We appreciate you bringing your observations to our attention, particularly regarding sound quality, battery performance, and stability. Feedback like yours helps us gain valuable insights into how our devices operate in real-world scenarios, allowing us to refine and enhance the Galaxy experience continually.
If you’re noticing faster battery drainage on your Galaxy phone or tablet, there’s no need to worry! Based on your description, it might be time for a software update. To check for updates, simply navigate to your device’s Settings, swipe to and tap on Software update or System updates, and then select Download and install, Check for system updates, or Check for software updates, depending on your carrier. If an update is available, it will start downloading automatically. However, on some devices, you may need to tap ‘Download now’ to initiate the download.
For additional tips on optimizing your battery and device performance, be sure to explore “Battery draining fast on Galaxy phones and tablets,” linked below. Our goal is to provide features that marry everyday ease of use with reliable, versatile technology, and your insights significantly contribute to these improvements. We invite you to keep exploring the Galaxy lineup, where thoughtful design and innovation come together to support your daily needs. Thank you for being a valued member of the Samsung community!
Battery draining fast on Galaxy phones and tablets
https://www.samsung.com/us/support/troubleshoot/TSG10001538/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for taking a moment to share your experience with the Galaxy A15 5G. We appreciate you bringing your observations to our attention, particularly regarding sound quality, battery performance, and stability. Feedback like yours helps us gain valuable insights into how our devices operate in real-world scenarios, allowing us to refine and enhance the Galaxy experience continually.
If you’re noticing faster battery drainage on your Galaxy phone or tablet, there’s no need to worry! Based on your description, it might be time for a software update. To check for updates, simply navigate to your device’s Settings, swipe to and tap on Software update or System updates, and then select Download and install, Check for system updates, or Check for software updates, depending on your carrier. If an update is available, it will start downloading automatically. However, on some devices, you may need to tap ‘Download now’ to initiate the download.
For additional tips on optimizing your battery and device performance, be sure to explore “Battery draining fast on Galaxy phones and tablets,” linked below. Our goal is to provide features that marry everyday ease of use with reliable, versatile technology, and your insights significantly contribute to these improvements. We invite you to keep exploring the Galaxy lineup, where thoughtful design and innovation come together to support your daily needs. Thank you for being a valued member of the Samsung community!
Battery draining fast on Galaxy phones and tablets
https://www.samsung.com/us/support/troubleshoot/TSG10001538/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Super easy to use
on June 30, 2025
Posted by: Holi4u
[This review was collected as part of a promotion.] This phone is do fast and now with the AI I can do anything and everything
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great features but it is slow
on June 30, 2025
Posted by: Asamsunglover1
[This review was collected as part of a promotion.] This galaxy A15 is very slow. I love all the features the camera is great but it takes forever to respond to selections. I live Samsung and this is the only time I have ever had a problem with one of their phones. I love my watch and have never had to upgrade.
Value
3
Response from Samsung USBy R&R, July 1, 2025
Ahoy Asamsunglover1,
Thank you for sharing your experience with the Galaxy A15 5G! We’re thrilled to hear that you’re enjoying its features and camera quality. Your feedback about response times is invaluable as we strive to refine the balance of performance and rich functionality across the Galaxy lineup. To help you get the most out of your device, we recommend using the Device care feature. It offers a comprehensive overview of your battery, storage, and RAM. You can easily optimize your phone or tablet for improved performance. With the Quick optimization feature, your device can automatically identify applications that are draining battery life, clear out unnecessary files, and close apps running in the background, all while scanning for malware. Optimizing your device is a quick and straightforward process. Navigate to Settings, swipe to find Device care, tap on Optimize now, and then click Done. For more tips on keeping your Galaxy phone or tablet running smoothly, check out our article, “Keep your Galaxy phone or tablet from slowing down.” We’re delighted to hear that your experiences with other Samsung products have been positive, and we're committed to ensuring that the A15 meets your daily needs with reliability and convenience. We encourage you to continue exploring the thoughtful design and impressive capabilities of Galaxy devices. Thank you for being a valued member of the Samsung community!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A15 5G! We’re thrilled to hear that you’re enjoying its features and camera quality. Your feedback about response times is invaluable as we strive to refine the balance of performance and rich functionality across the Galaxy lineup. To help you get the most out of your device, we recommend using the Device care feature. It offers a comprehensive overview of your battery, storage, and RAM. You can easily optimize your phone or tablet for improved performance. With the Quick optimization feature, your device can automatically identify applications that are draining battery life, clear out unnecessary files, and close apps running in the background, all while scanning for malware. Optimizing your device is a quick and straightforward process. Navigate to Settings, swipe to find Device care, tap on Optimize now, and then click Done. For more tips on keeping your Galaxy phone or tablet running smoothly, check out our article, “Keep your Galaxy phone or tablet from slowing down.” We’re delighted to hear that your experiences with other Samsung products have been positive, and we're committed to ensuring that the A15 meets your daily needs with reliability and convenience. We encourage you to continue exploring the thoughtful design and impressive capabilities of Galaxy devices. Thank you for being a valued member of the Samsung community!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US