Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
2,867
4 Stars
1,021
3 Stars
382
2 Stars
117
1 Star
71
78%of customers recommend this product.
(
63 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Customer Rating
3
My galaxy a15
on June 30, 2025
Posted by: GueroG
[This review was collected as part of a promotion.] The galaxy a15 is a decent enough phone it can do everything my s21 could do with the exception of just a few thing done in certain apps its got plenty of memory although it slows down once you load to much apps and memory to it other than that yea ots a decent enough phone
Value
3
Response from Samsung USBy R&R, July 7, 2025
Howdy GueroG,
We appreciate you sharing your experience with the Galaxy A15 5G. It’s great to hear that it supports so many of the features you enjoyed on your previous device, and we understand how important consistent performance is when managing multiple apps and tasks. If you frequently use your device, it’s a good idea to clear your app’s cache periodically. Clearing the app cache is akin to a cleanse for your apps. It will remove residual files that could be slowing down the app. Open Settings, and then swipe to and tap Apps. Select or search for the app you want to clear. Tap Storage, and then tap Clear cache, as well as close any apps that you may not be using. That will improve processor power. Periodically checking for software updates can make a significant improvement in performance, as well as performing a quick device optimization in device care. From Settings, swipe to and tap Device care. Tap Optimize now, and then tap Done. This is a swift way to do a quick cleanup and get your device right back up and running. Your thoughts on memory and speed help us keep refining Galaxy devices to handle everything you throw at them, from everyday essentials to those bigger moments. We’re always glad to see Galaxy continuing to be part of your connected life. Thanks for being a valued member of the Samsung family.
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We appreciate you sharing your experience with the Galaxy A15 5G. It’s great to hear that it supports so many of the features you enjoyed on your previous device, and we understand how important consistent performance is when managing multiple apps and tasks. If you frequently use your device, it’s a good idea to clear your app’s cache periodically. Clearing the app cache is akin to a cleanse for your apps. It will remove residual files that could be slowing down the app. Open Settings, and then swipe to and tap Apps. Select or search for the app you want to clear. Tap Storage, and then tap Clear cache, as well as close any apps that you may not be using. That will improve processor power. Periodically checking for software updates can make a significant improvement in performance, as well as performing a quick device optimization in device care. From Settings, swipe to and tap Device care. Tap Optimize now, and then tap Done. This is a swift way to do a quick cleanup and get your device right back up and running. Your thoughts on memory and speed help us keep refining Galaxy devices to handle everything you throw at them, from everyday essentials to those bigger moments. We’re always glad to see Galaxy continuing to be part of your connected life. Thanks for being a valued member of the Samsung family.
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
The product has redeeming qualities
on June 30, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] So with the galaxy A15s features like the quick action buttons setting and the .5 zoom on the camera makes for some fun moments with friends.
Also it has a base storage of 128gb storage which is more than enough for someone like me who needs a decent amount of storage for photos and apps.
Onto of this it has a live captions mode allowing phone calls and videos be able to have captions.
As well as a multi screen ability allowing me to play games or watch a video while checking an email or getting work done.
All in All its a great option for a phone and I would recommend this to my friends.
Also it has a base storage of 128gb storage which is more than enough for someone like me who needs a decent amount of storage for photos and apps.
Onto of this it has a live captions mode allowing phone calls and videos be able to have captions.
As well as a multi screen ability allowing me to play games or watch a video while checking an email or getting work done.
All in All its a great option for a phone and I would recommend this to my friends.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Phone will not update, freezes up Al"
on June 30, 2025
Posted by: Brownskin
[This review was collected as part of a promotion.] "GALAXY Al" getting ready to upgrade to better phone.
Value
3
Response from Samsung USBy R&R, July 1, 2025
Hey Brownskin,
Thank you for sharing your feedback on the Galaxy A15 5G. We truly appreciate your perspective and are glad you highlighted the helpfulness of Galaxy AI. While this device doesn’t have Galaxy AI built in, it is enhanced with Gemini through the new One UI 7.0 update, along with Google Assistant, which provides smart and intuitive support for daily tasks. These advanced features aim to keep you organized and efficient as you explore the benefits of Samsung innovation. If you notice that your phone is not allowing you to update, it may be due to storage issues. It might be a good idea to perform a factory reset to ensure the latest software is installed. To learn how to perform a factory reset on your Galaxy phone or tablet, please click the link provided below. We’re excited that you’ve chosen to experience the Galaxy lineup, and there’s always more to discover with the A15 5G. We appreciate you—enjoy your Samsung experience!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your feedback on the Galaxy A15 5G. We truly appreciate your perspective and are glad you highlighted the helpfulness of Galaxy AI. While this device doesn’t have Galaxy AI built in, it is enhanced with Gemini through the new One UI 7.0 update, along with Google Assistant, which provides smart and intuitive support for daily tasks. These advanced features aim to keep you organized and efficient as you explore the benefits of Samsung innovation. If you notice that your phone is not allowing you to update, it may be due to storage issues. It might be a good idea to perform a factory reset to ensure the latest software is installed. To learn how to perform a factory reset on your Galaxy phone or tablet, please click the link provided below. We’re excited that you’ve chosen to experience the Galaxy lineup, and there’s always more to discover with the A15 5G. We appreciate you—enjoy your Samsung experience!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I like my phone it's a good phone
on June 30, 2025
Posted by: Duzzlord56
[This review was collected as part of a promotion.] My phone helps me alot like my notes and been playing games on it and been watching movies on it to and videos to it helping me with map locations and everything
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has good features
on June 30, 2025
Posted by: TrinaV
[This review was collected as part of a promotion.] I use my phone doing podcasts, gaming, streaming, social media,and watch movies. It has Galaxy AI features that helps me with information that I need to look up and Easy to navigate .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Thise product is amazing and the AI is fabulous
on June 30, 2025
Posted by: Dreams
[This review was collected as part of a promotion.] Galaxy AI is amazing and, as a big AI fan, it's one of the best I've seen. It's so smooth to talk to and the conversations are much more detailed than other AI. I love how helpful it is. It has amazing memory and recall.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Not too bad for the A series
on June 30, 2025
Posted by: Samsungluver4lyfe
[This review was collected as part of a promotion.] Good phone. A lot of good features at an affordable price!! Even the Galaxy A.I gets a good review on this device. We'll done!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Very good phone for the AI
on June 30, 2025
Posted by: Kalebd
[This review was collected as part of a promotion.] I tried out Galaxy ai and it's really decent in comparison to other AIS and the fact that I do have access to Gemini on the same phone it's a decent upside but I prefer Samsung's Bixby and Galaxy AI plus the upscaling is really good for my camera take photos every now and then with my phone instead of my professional dlsr camera cuz even for the price point of this phone it's really good
Value
5
Written by a customer while visiting Samsung US