Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5 out of 5
4.5
(4,458 Reviews)
Open Ratings Snapshot
Rating breakdown 4,458 reviews
5 Stars
2,867
4 Stars
1,021
3 Stars
382
2 Stars
117
1 Star
71
78%of customers recommend this product. 
(
63 out of 81
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Customer Rating
5 out of 5
5
This product has great features
on July 1, 2025
Posted by: Cicidoll43
[This review was collected as part of a promotion.] I love my Samsung galaxy a15 it actually has a some things that I didn't even know were included. I love it for gaming and watching tv/ videos.. al Gemini was something I never heard of which happens to be useful. I love using my phone to track my steps and other things. I work of the phone as if I were sitting at my desk working.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This product is wonderful easy to use.I
on July 1, 2025
Posted by: CR1975
[This review was collected as part of a promotion.] This product is very easy to use and navigate. I have never had a problem with it. I enjoy using the galaxy AI. I have dropped it a lot and it's never chipped cracked or had any damage.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
It works pretty good except I wish it took better
on July 1, 2025
Posted by: Boomer667
[This review was collected as part of a promotion.] I haven't really used the AI much but it seems to be ok i guess
Value
3 out of 5
3
Response from Samsung USBy R&R, July 3, 2025
Thank you for sharing your thoughts about your Galaxy A15 5G, Boomer667! We’re glad to hear it’s performing well overall. While this device does not include Galaxy AI, you can still take advantage of Gemini, built into the new One UI 7.0 update alongside Google Assistant, which brings helpful smart features and streamlined performance to your experience. Your comments about camera quality and ease of use are valued as we continuously work to deliver devices that fit a wide variety of preferences and needs. We’re excited for you to keep exploring everything your Galaxy can do!
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This product is amazing one of the best phones
on July 1, 2025
Posted by: Just2much
[This review was collected as part of a promotion.] I use my phone as the remote cause it connects good with my Google TV and I use it to watch tik tok and you tube music Instagram almost everything.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
I regret my purchase
on July 1, 2025
Posted by: Hippiechick1962
[This review was collected as part of a promotion.] I'm old and on ssi so when my A51 stopped working I got what I was financially able to acquire at the time, an A15 5G. I love my Samsung products. I have 2 tvs, a tablet, and 2 other (stand by) phones that still work. I'm just truly disappointed. Major buffering. Always kicking me out of something. Not always able to hear, goes completely mute for no obvious reason. Kicks me completely out of half written texts or emails. I unfortunately am stuck with this choice. 🥺 I really wish I could say better things about it. The color, in videos, pictures, games, is quite nice.
Maybe Galaxy AI can offer me some suggestions.
Value
2 out of 5
2
Response from Samsung USBy R&R, July 3, 2025
Thank you for taking the time to share your insightful review of the Galaxy A15 5G, Hippiechick1962. We genuinely appreciate your loyalty to Samsung products. We are delighted to hear that you’re enjoying the vibrant colors and impressive performance for videos, photos, and gaming. We acknowledge your feedback regarding the unexpected audio muting and interruptions with certain applications; your input is invaluable as we strive to enhance future experiences. While the Galaxy A15 5G doesn’t include Galaxy AI, we encourage you to explore the new features in the One UI 7.0 update, particularly Gemini and Google Assistant, which provide a range of helpful tools for a smoother daily experience. Should you need assistance optimizing your device for peak performance, please don’t hesitate to reach out to our Samsung Support Team at 1-800-SAMSUNG. We are committed to ensuring your experience continues to inspire confidence in the Galaxy brand. Your satisfaction as a Samsung customer is our top priority.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung A15 5G
on July 1, 2025
Posted by: AriesBeast23
[This review was collected as part of a promotion.] Hello everyone!
My Samsung Galaxy A15-5G, has a lot of great features, including a software update for the new Samsung Galaxy A.I.! I will soon upgrade, but this device has been great for as long as I have owned it!!!!!!! 5 years....Never had an issue! Samsung is amazing and I do not think I will ever not be a consumer of their devices/products!
Thank You Samsung!💞
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
A15 galaxy phone for everyday people
on July 1, 2025
Posted by: CBoHam6969
[This review was collected as part of a promotion.] Galaxy A15 is a good cost efficient phone that is easy to use and do most everyday functions
Value
4 out of 5
4
Response from Samsung USBy R&R, July 4, 2025
Hi there CBoHam6969,
Thank you for sharing your feedback on the Galaxy A15 5G! We’re glad to hear that it’s been a practical and cost-efficient companion, supporting your everyday tasks with ease. Your thoughts help highlight what makes this device such a trusted choice for many, delivering simplicity and dependable performance. We appreciate you being part of the Samsung community and sharing how Galaxy continues to be a helpful part of your routine. Thanks again for choosing Samsung.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Very laggy
on July 1, 2025
Posted by: Craigm420
[This review was collected as part of a promotion.] The videos lag on TikTok and often have to do a restart to speed up the phone and sometimes a soft reset to make phone work again. Don't like this phone at all wish I had a S24 or S25 I love Galaxy AI on my phone.
Value
2 out of 5
2
Response from Samsung USBy R&R, July 3, 2025
Thank you, Craigm420, for sharing your detailed feedback on the Galaxy A15 5G. We hear your concerns about video playback and the need for restarts, and we appreciate your insights on how performance is meeting your needs. While this device does not include Galaxy AI, it is supported by Gemini through the latest One UI 7.0 update and works seamlessly with Google Assistant, delivering smart capabilities for everyday use. We’re glad to hear that you have enjoyed Galaxy AI features on other Samsung models, and we hope you continue exploring the intuitive and dependable features that the Galaxy family offers. Thank you for being a part of the Samsung community!
-Ty
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Written by a customer while visiting Samsung US
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