Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
2,867
4 Stars
1,021
3 Stars
382
2 Stars
117
1 Star
71
78%of customers recommend this product.
(
63 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Customer Rating
3
Galaxy a15
on July 29, 2024
Posted by: CurlySuE
[This review was collected as part of a promotion.] It works well when it wants to I have to restart often and also it cuts out in tree areas. Phone calls are great until they drop.
Value
3
Response from Samsung USBy Social Commerce, August 2, 2024
Howdy CurlySue,
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy A15. We appreciate your feedback as we continue to bring our consumers the best in product design and functionality. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. If your phone is dropping calls occasionally, it is most likely a signal issue. However, frequently dropped calls may happen because of a damaged or inappropriately inserted SIM card. Other times, the phone may have physical or liquid damage. There are a few appropriate troubleshooting methods, such as rebooting your phone, performing a software update, or doing a factory reset. When you have the opportunity available, please take the time to review "Dropped calls on a Samsung phone" and "Issues with mobile network connection on Samsung phone or tablet" to help resolve what you may be experiencing with your connectivity on your Galaxy A15. Let us know if you have any questions for us or if you would like any further assistance afterward by reaching out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-a15-5g/
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
https://www.samsung.com/us/support/troubleshooting/TSG01001240/
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy A15. We appreciate your feedback as we continue to bring our consumers the best in product design and functionality. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. If your phone is dropping calls occasionally, it is most likely a signal issue. However, frequently dropped calls may happen because of a damaged or inappropriately inserted SIM card. Other times, the phone may have physical or liquid damage. There are a few appropriate troubleshooting methods, such as rebooting your phone, performing a software update, or doing a factory reset. When you have the opportunity available, please take the time to review "Dropped calls on a Samsung phone" and "Issues with mobile network connection on Samsung phone or tablet" to help resolve what you may be experiencing with your connectivity on your Galaxy A15. Let us know if you have any questions for us or if you would like any further assistance afterward by reaching out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-a15-5g/
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
https://www.samsung.com/us/support/troubleshooting/TSG01001240/
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing features
on July 29, 2024
Posted by: NativeGirl
[This review was collected as part of a promotion.] This is an amazing piece of technology and has an amazing battery life. This may be an old phone and currently on Wifi but it has amazing qualities and keeps on going.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Happy Samsung Customer
on July 29, 2024
Posted by: Turo377
[This review was collected as part of a promotion.] I'm very satisfied with my Samsung. It has never given me a problem. It charges quite quickly, the screen is large enough for me to watch, stream movies. The picture is as clear as I would expect and have never been warned about storage usage even holding years worth of pictures, videos and games. It's very durable as well. I'm extremely satisfied since switching/upgrading years ago.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great phone but laggy causing some issues
on July 29, 2024
Posted by: GwennNight
[This review was collected as part of a promotion.] I love the color of this phone and I love that it is a larger screen. But when I start running a lot of different apps screen becomes laggy. This has caused me some frustrations especially with gestures but I love the customizable features and I keep coming back to it. I'm hoping that the new update to the UI system will fix the lags in the phone for it being a budget phone it is very much still performing and reliable enough that I use it every single day.
Value
3
Response from Samsung USBy Social Commerce, August 1, 2024
Hi there GwennNight,
Thanks for taking the opportunity to review your Samsung Galaxy A15. Your input is valuable as we continue to innovate and improve on the design and functionality of our products. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. To keep up with the nuts and bolts of your device's performance, you can use the Device care feature. "How to keep your Galaxy phone or tablet from slowing down" is a wonderful resource to check out when you have some time available to learn how you can optimize your phone for faster, better performance. Let us know if you have any questions for us afterward or if you would like any further assistance by contacting Samsung Support. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00078985/
Thanks for taking the opportunity to review your Samsung Galaxy A15. Your input is valuable as we continue to innovate and improve on the design and functionality of our products. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. To keep up with the nuts and bolts of your device's performance, you can use the Device care feature. "How to keep your Galaxy phone or tablet from slowing down" is a wonderful resource to check out when you have some time available to learn how you can optimize your phone for faster, better performance. Let us know if you have any questions for us afterward or if you would like any further assistance by contacting Samsung Support. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00078985/
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone!
on July 29, 2024
Posted by: Likemyphone
[This review was collected as part of a promotion.] Galaxy A15 5g, performs with excellence in all realms. Has 4 year Samsung upgrades. Ahead of competition as a budget friendly phone. Is and feels sturdy however lacks ip rating and should avoid water and dust. Three cameras are positioned vertically and are of outstanding camerography. A 6.5 super AMOLED only seen on pricier phones.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The product has great features
on July 29, 2024
Posted by: Benmo05
[This review was collected as part of a promotion.] I like this product allot. It is really easy to use and to navigate through the product.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone great price
on July 29, 2024
Posted by: Forever
[This review was collected as part of a promotion.] Galaxy a15 one of the best phone at a very affordable price does anything and everything i need it to do. Definitely suggest 100%
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Product has been amazing
on July 29, 2024
Posted by: L0vevHopp
[This review was collected as part of a promotion.] I love this phone. It is a big upgrade from a smaller model. I am still getting used to the new features but I love this upgrade. The phone works smoothly and fast. The wifi on it is amazing and I can use a carrier from anyone. I would love to recommend this someone who would want to go to Samsung but want some features that's in their old phone. The lock screen widget makes it feel like an like a spedic phone company(I won't mention) but it is still a Samsung.
Value
5
Written by a customer while visiting Samsung US