Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
2,867
4 Stars
1,021
3 Stars
382
2 Stars
117
1 Star
71
78%of customers recommend this product.
(
63 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Customer Rating
3
This device is ok
on July 3, 2025
Posted by: GYPSYMOON
[This review was collected as part of a promotion.] The title pretty much says it all. It's an OK device, other then the galaxy AI feature Im Honestly, not too happy with it's not a phone I would recommend to someone else I've had a few issues out of it, It freezes up a lot It takes forever for it to open an app. I do a little bit of everything with this device there is some things I would change but for now even though it's frustrating it slowly does what I need it to do.
Value
3
Response from Samsung USBy R&R, July 3, 2025
Thank you for taking the time to share your experience with the Galaxy A15 5G! You’ve put your device through its paces, and we truly appreciate how essential it is for your daily activities. We completely understand your desire for smoother performance without the occasional hiccup; after all, multitasking should feel effortless!
If you find that your Galaxy device’s touchscreen is unresponsive, it might not indicate a malfunction. Sometimes, a minor app conflict or even physical screen damage could be the cause.
To enhance your touch experience, consider enabling Touch Sensitivity. Additionally, optimizing your device’s performance can provide a boost. Go to Settings, tap Device Care, and select Optimize Now. For specific models, you may need to visit Battery and Device Care.
It’s also a great idea to check for software updates. Head to Settings, then swipe to find Software update or System update. Tap on ‘Check for updates’ or ‘Download and install’. If any updates are available, follow the prompts to complete the process, this will help refresh your device’s memory by closing unused applications.
For more tips on keeping your device running smoothly, you can explore the online article titled “Galaxy phone or tablet’s screen is frozen or responds too slowly.”
While this device may not include Galaxy AI, it does feature the capabilities of Gemini in the One UI 7.0 update, along with Google Assistant, ensuring that your multitasking remains fluid and intuitive. This way, you can enjoy a seamless experience and stay focused on what truly matters.
Thank you for your loyalty to Samsung and for sharing your insights; we’re continuously striving to enhance your Galaxy experience!
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshoot/TSG10001529/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
If you find that your Galaxy device’s touchscreen is unresponsive, it might not indicate a malfunction. Sometimes, a minor app conflict or even physical screen damage could be the cause.
To enhance your touch experience, consider enabling Touch Sensitivity. Additionally, optimizing your device’s performance can provide a boost. Go to Settings, tap Device Care, and select Optimize Now. For specific models, you may need to visit Battery and Device Care.
It’s also a great idea to check for software updates. Head to Settings, then swipe to find Software update or System update. Tap on ‘Check for updates’ or ‘Download and install’. If any updates are available, follow the prompts to complete the process, this will help refresh your device’s memory by closing unused applications.
For more tips on keeping your device running smoothly, you can explore the online article titled “Galaxy phone or tablet’s screen is frozen or responds too slowly.”
While this device may not include Galaxy AI, it does feature the capabilities of Gemini in the One UI 7.0 update, along with Google Assistant, ensuring that your multitasking remains fluid and intuitive. This way, you can enjoy a seamless experience and stay focused on what truly matters.
Thank you for your loyalty to Samsung and for sharing your insights; we’re continuously striving to enhance your Galaxy experience!
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshoot/TSG10001529/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great performance and value for a budget 5G phone
on July 3, 2025
Posted by: vvrtuall
[This review was collected as part of a promotion.] I’ve been using the Samsung Galaxy A15 5G for several months now, and I’m genuinely impressed with what it offers at this price point. It’s perfect for everyday use—whether I'm streaming shows, scrolling through social media, messaging friends, or playing mobile games, everything runs smooth.
The display is one of my favorite parts. It’s a 6.5” FHD+ Super AMOLED screen with a 90Hz refresh rate, and it looks sharp and bright even outdoors. The colors are vibrant, and scrolling feels buttery smooth, which is great for both watching content and gaming.
Performance-wise, the phone handles multitasking well. Apps open fast, and switching between them is seamless. For a phone in this range, the RAM and chipset combo is solid. The One UI software is clean and easy to use, and I like the customization options. It even includes some helpful Galaxy AI features like smart suggestions and text enhancements, which are great for productivity and communication.
Battery life is another strong point. I can go a full day on one charge easily, even with heavy use like watching YouTube, walking with music on, and doing schoolwork. The 25W fast charging also helps when I need a quick top-up.
The camera is decent in good lighting. The photos are clear and detailed, and the selfie cam works well for casual shots. It's not flagship-level, but definitely gets the job done for social media or memories.
Overall, the Galaxy A15 5G fits perfectly into my daily routine. It covers everything I need fo
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I really enjoy the features of my Galaxy A15.
on July 3, 2025
Posted by: Lickster
[This review was collected as part of a promotion.] I use my Galaxy A15 for everything, music, social media, taking pictures, I use Galaxy AI for checking coins and rocks.
Value
4
Response from Samsung USBy R&R, July 4, 2025
What’s up Lickster,
We’re thrilled to hear your Galaxy A15 is rocking its role as your go-to for music, social media, and even a creative twist like checking coins and rocks; talk about modern treasure hunting! While the A15 doesn’t technically include Galaxy AI, you’ll still enjoy plenty of smart, assistant-like features through Gemini on One UI 7.0, plus the handy capabilities of Google Assistant. That combination helps you stay connected and creative wherever inspiration strikes. Keep exploring everything this device has to offer, and thanks for sharing how it fits into your world!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We’re thrilled to hear your Galaxy A15 is rocking its role as your go-to for music, social media, and even a creative twist like checking coins and rocks; talk about modern treasure hunting! While the A15 doesn’t technically include Galaxy AI, you’ll still enjoy plenty of smart, assistant-like features through Gemini on One UI 7.0, plus the handy capabilities of Google Assistant. That combination helps you stay connected and creative wherever inspiration strikes. Keep exploring everything this device has to offer, and thanks for sharing how it fits into your world!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product is stylish and easy to use
on July 3, 2025
Posted by: Monilee
[This review was collected as part of a promotion.] I love my Galaxy A15 phone...I love the features and it is so easy to use! The camera takes amazing photos and I am so satisfied with this product. I will definitely be suggesting that my friends and family buy one for themselves!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the features
on July 2, 2025
Posted by: JonViper36
[This review was collected as part of a promotion.] I use my Samsung for gaming and Facebook and YouTube all the time. I love it .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My A15 5G phones
on July 2, 2025
Posted by: TioKirt
[This review was collected as part of a promotion.] 2 great phones for my games, watching videos and taking pictures. It has almost everything preloaded so easy setup and very smooth operation and easy to learn and use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
My Android
on July 2, 2025
Posted by: Meka80
[This review was collected as part of a promotion.] "Galaxy AI " I have the Galaxy A15 ,I've had it a year now I'm ready to upgrade. this phone has been giving me few problems
Value
3
Response from Samsung USBy R&R, August 11, 2025
Hi Meka80,
Thank you for taking the time to share your thoughts on your Galaxy A15 5G. While this particular model doesn’t yet have the full rollout of Galaxy AI, there are still many great features included to enhance your day with AI-powered features. Please learn more by checking out the online article linked below. And when you are ready for that upgrade, we will be here to help you discover more. Thank you for reaching out and thank you for choosing Samsung.
Use Gemini or Google Assistant on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10004856/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
Thank you for taking the time to share your thoughts on your Galaxy A15 5G. While this particular model doesn’t yet have the full rollout of Galaxy AI, there are still many great features included to enhance your day with AI-powered features. Please learn more by checking out the online article linked below. And when you are ready for that upgrade, we will be here to help you discover more. Thank you for reaching out and thank you for choosing Samsung.
Use Gemini or Google Assistant on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10004856/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
Written by a customer while visiting Samsung US
Customer Rating
4
So far I am stastifified with my new A-15 the perm
on July 2, 2025
Posted by: BLROECROWN88
[This review was collected as part of a promotion.] I like the AI assistant it's really convenient and makes things alone easier and quicker to take care of tasks and etc.
Value
4
Response from Samsung USBy R&R, July 4, 2025
Ciao BLROECROWN88,
We’re thrilled to hear that you’re enjoying the convenience and innovative features of your Galaxy A15, particularly with the AI assistant making everyday tasks easier. It’s wonderful to know that your experience has been smooth and supportive as you go about your day. We’re excited for you to discover even more ways this device can enhance your routine. Thank you for choosing Samsung. We truly value you as a member of the Samsung family!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We’re thrilled to hear that you’re enjoying the convenience and innovative features of your Galaxy A15, particularly with the AI assistant making everyday tasks easier. It’s wonderful to know that your experience has been smooth and supportive as you go about your day. We’re excited for you to discover even more ways this device can enhance your routine. Thank you for choosing Samsung. We truly value you as a member of the Samsung family!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US