Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
2,867
4 Stars
1,021
3 Stars
382
2 Stars
117
1 Star
71
78%of customers recommend this product.
(
63 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
The product is very good
on August 26, 2024
Posted by: Badimela
[This review was collected as part of a promotion.] This product is very good and the phone performs is also good
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy A14 phone
on August 26, 2024
Posted by: Onlyhill
[This review was collected as part of a promotion.] I love my Samsung Galaxy A14 but I don't understand why the screen comes a loose from the back .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love it love it
on August 26, 2024
Posted by: Ynobe783
[This review was collected as part of a promotion.] Galaxy A 15 is a great phone i love everything about it. Mine is srarting to run alil slow had it for 2years now.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Worst samsung phone ever.
on August 26, 2024
Posted by: HenDicap
[This review was collected as part of a promotion.] Before my vacation trip, my s20 ultra screen broke and I went to a repair shop and they said it'd be 400 to fix it. So instead I went and bought a new phone, aka my current A15 coz I needed a pho e fast before traveling, and oh man let me tell yall, samsung forgot to hit the ball at the park. This phone is garbage, worst samsung phone of all time, my god. It freezes when I get a call, when I try to watch YouTube while in a call, and even when I try to take a picture. The text messages DON'T EVEN WORK, when I try to send a text message, it never goes through at the first time, it always "fails to send message". Then when I'm scrolling through social media and someone text me, I try to reply through the notification bar, AND IT FREEZES. I can't even be in a call on discord without the app crashing every time when multi tasking to do something else. I will get my s20 ultra fixed and switch back to it, coz that phone was immortal, it just happen to break while at work. Oh yeah, the A15 EVEN FREEZES WHEN TAKING A SCREENSHOT, and when I take a screen, it doesn't even save. Which is honestly incredible how that works, not even a screenshot this phone can handle, why even release this phone, yall could've released something WAYYY better.
Value
1
Response from Samsung USBy Social Commerce, August 28, 2024
Aloha,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy A15. We value your feedback as we are committed to constant innovation as we strive to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When your phone or tablet freezes or crashes, it can be really nerve-wracking. The good news is that this can probably be fixed without having to send your it in for service. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. When you have some free time available, please take a moment to review "Samsung phone or tablet freezes and crashes" to help resolve what you may be experiencing with your A15. If you are having trouble sending or receiving text messages, or they seem slow, it is usually an issue with the carrier or its service. Also check out, "Messages on Samsung phone are slow, do not send, or cannot be received" to conduct simple troubleshooting steps to help resolve what you have described to be experiencing with your text messages. Now, if you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. If you would like any further assistance after reviewing the resources that have been provided or if you have any questions for us, feel free to contact Samsung Support at your leisure. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy A15. We value your feedback as we are committed to constant innovation as we strive to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When your phone or tablet freezes or crashes, it can be really nerve-wracking. The good news is that this can probably be fixed without having to send your it in for service. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. When you have some free time available, please take a moment to review "Samsung phone or tablet freezes and crashes" to help resolve what you may be experiencing with your A15. If you are having trouble sending or receiving text messages, or they seem slow, it is usually an issue with the carrier or its service. Also check out, "Messages on Samsung phone are slow, do not send, or cannot be received" to conduct simple troubleshooting steps to help resolve what you have described to be experiencing with your text messages. Now, if you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. If you would like any further assistance after reviewing the resources that have been provided or if you have any questions for us, feel free to contact Samsung Support at your leisure. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Written by a customer while visiting Samsung US
Customer Rating
3
This is an everyday basic phone
on August 26, 2024
Posted by: Travesty
[This review was collected as part of a promotion.] The best thing on the devi e is the galaxy ai!! Storage is an issue to start and u like the s-series, the phone does not pick up the signal everywhere. The battery life is average.
Value
3
Response from Samsung USBy Social Commerce, August 28, 2024
Hi there Travesty,
Thanks for taking the time to review your Samsung Galaxy A15. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Currently Galaxy AI is available on the following devices - S24 Ultra, S24+, S24, S23 Ultra, S23+, S23, S23 FE, Z Fold6, Z Flip6, Z Flip5, Z Fold5, Tab S9 Ultra, Tab S9+, Tab S9, Galaxy Book Edge, Buds3 Pro, Buds3, Buds2 Pro, Buds FE, Watch Ultra, Watch7, and Galaxy Ring. If you're running low on your 128GB of internal storage, you do have the option of adding up to 1TB of additional storage to your device in the form of a microSD card. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. When you have the opportunity available, please take a moment to review "Issues with mobile network connection on Samsung phone or tablet" to help resolve what you may be experiencing with your connectivity. Let us know if you have any questions for us or if you would like any further assistance afterward by contacting Samsung Support. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-a15-5g/
https://www.samsung.com/us/galaxy-ai/
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Thanks for taking the time to review your Samsung Galaxy A15. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Currently Galaxy AI is available on the following devices - S24 Ultra, S24+, S24, S23 Ultra, S23+, S23, S23 FE, Z Fold6, Z Flip6, Z Flip5, Z Fold5, Tab S9 Ultra, Tab S9+, Tab S9, Galaxy Book Edge, Buds3 Pro, Buds3, Buds2 Pro, Buds FE, Watch Ultra, Watch7, and Galaxy Ring. If you're running low on your 128GB of internal storage, you do have the option of adding up to 1TB of additional storage to your device in the form of a microSD card. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. When you have the opportunity available, please take a moment to review "Issues with mobile network connection on Samsung phone or tablet" to help resolve what you may be experiencing with your connectivity. Let us know if you have any questions for us or if you would like any further assistance afterward by contacting Samsung Support. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-a15-5g/
https://www.samsung.com/us/galaxy-ai/
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Written by a customer while visiting Samsung US
Customer Rating
5
Good phone. Does the job it was designed to do.
on August 26, 2024
Posted by: Dirtym3x32
[This review was collected as part of a promotion.] I own a the larger Galaxy phone. Great phone good screen size.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect for my pre-teen
on August 26, 2024
Posted by: rtp2024
[This review was collected as part of a promotion.] My 11yo is as hard on electronics as you'd expect an 11yo to be, but this phone has taken it all in stride! It's easy for him to use (especially with the Galaxy AI features) but tough enough to withstand day-to-day use by someone who is not always as careful as they should be. Overall it's been very reliable, has everything he needs, and will probably be the model we stick with until he's quite a bit older and wants more bells and whistles.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very reliable and easy use
on August 26, 2024
Posted by: Tata0327
[This review was collected as part of a promotion.] Very easy device to use every feature is outstanding and fantastic
Value
5
Written by a customer while visiting Samsung US