Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
2,867
4 Stars
1,021
3 Stars
382
2 Stars
117
1 Star
71
78%of customers recommend this product.
(
63 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Customer Rating
2
Slow performance
on August 26, 2024
Posted by: Faeriekit
[This review was collected as part of a promotion.] Samsung phones have been my goto when it comes to phones. That said the Galaxy AI in the a15 is the slowest when it comes to doing anything. It takes forever to start up and sometimes I have to restart the phone just to get it to do anything. I doordash and have to use it for work and I have lost orders because it is so slow to open the app, or it will freeze when switching between apps. Also, it randomly shuts down apps when I am in the middle of doing something like texting a customer with details on their order or shutting down the radio app when listening to music. It is quite honestly the worst phone I have had since I had a flip phone in '98.
Value
2
Response from Samsung USBy Social Commerce, August 29, 2024
Greetings Faeriekit,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy A15. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line as well as the design. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. You can use the Device care feature, to keep up with the nuts and bolts of your device's performance. It provides an overview of your battery, storage, and RAM. Please take a moment to review, "How to keep your Galaxy phone or tablet from slowing down" when you have an opportunity to learn how you can automatically optimize your phone for faster, better performance. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. If you have any questions for us or if you would like any further assistance after reviewing the resource that has been shared, let us know by contacting Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-a15-5g/
https://www.samsung.com/us/support/answer/ANS00078985/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy A15. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line as well as the design. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. You can use the Device care feature, to keep up with the nuts and bolts of your device's performance. It provides an overview of your battery, storage, and RAM. Please take a moment to review, "How to keep your Galaxy phone or tablet from slowing down" when you have an opportunity to learn how you can automatically optimize your phone for faster, better performance. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. If you have any questions for us or if you would like any further assistance after reviewing the resource that has been shared, let us know by contacting Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-a15-5g/
https://www.samsung.com/us/support/answer/ANS00078985/
Written by a customer while visiting Samsung US
Customer Rating
5
Solid phone for many uses
on August 26, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] I bought my Galaxy AI about a year ago and it does a fine job for what I need. I don't do a lot, mind you, and what I do isn't fancy, but whether it's pics or personal videos, it does what I need it to do.
I would definitely get one again.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung is great because I love all the A.I's.
on August 26, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] I love it for peacock.
I use All Samsung.
It's Good for streaming.
I use All Samsung.
It's Good for streaming.
I rate this Samsung Galaxy A15. With a 100%
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
One of the best phones i ever had!
on August 26, 2024
Posted by: Sunshine
[This review was collected as part of a promotion.] The preformace is awesome and i can play the song i absolutely love.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone for money
on August 26, 2024
Posted by: A7catco
[This review was collected as part of a promotion.] This phone is great for someone who wants a smart phone but not the hefty price tag. It works great with my everyday tasks and needs. Galaxy AI is a help for email and shopping. Very satisfied customer.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to explore
on August 26, 2024
Posted by: Mountaindew
[This review was collected as part of a promotion.] My A15 5g , is a phone my daughter recommended, and I'm so glad i did . Being disabled and elderly, my phone was not hard to navigate and explore . I love my pictures and video quality. Wouldn't never want to change phones again.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Satisfied
on August 26, 2024
Posted by: Fun4me
[This review was collected as part of a promotion.] My galaxy is ok but sometimes it gets stuck and freezes up on me but all in all, I like, especially the music
Value
3
Response from Samsung USBy Social Commerce, August 29, 2024
Howdy Fun4me,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy A15. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers while staying committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Take a moment to review, "Samsung phone freezes and crashes" to help resolve what you may be experiencing with your device. If you would like any further assistance or if you have any questions for us, feel free to contact Samsung Support. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-a15-5g/
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy A15. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers while staying committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Take a moment to review, "Samsung phone freezes and crashes" to help resolve what you may be experiencing with your device. If you would like any further assistance or if you have any questions for us, feel free to contact Samsung Support. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-a15-5g/
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Written by a customer while visiting Samsung US
Customer Rating
5
A Galaxy of possibilities are in this phone
on August 26, 2024
Posted by: GBear1
[This review was collected as part of a promotion.] I love to write. For a phone to outpace a lap top is remarkable.
The transfer of data and activation was seamless thanks to Galaxy AI and Smart Switch.
I can cast to a printer in a snap, copy cut paste with quite a clipboard.
At my job I'm able to keep the troops happy with tunes. Send documents, labs about with others. Mind you, this phone replaced another Samsung which I'm having it serviced as a backup.
With a Galaxy in hand you'll be pleased.
Value
5
Written by a customer while visiting Samsung US