Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
2,867
4 Stars
1,021
3 Stars
382
2 Stars
117
1 Star
71
78%of customers recommend this product.
(
63 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Posted by: Samsung customer
Verified Purchase:Yes
Phone is a little bit slow but it works nicely for its values. The dual sim cards and/or micro-SD storage is a plus. 6.5 inch screen is larger than that of the Samsung S23 (another phone I own).
Written by a customer while visiting Samsung US
Customer Rating
5
Good phone
on October 11, 2024
Posted by: Dnayia
[This review was collected as part of a promotion.] Yes good phone lindo telefono espetacular me encanta mucho
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Performance
on October 11, 2024
Posted by: Kturner
[This review was collected as part of a promotion.] This has been my device for a couple months now, I've never had a single issue with it and it performs very well. There may not be any AI features but this phone is great for average use, every here and again I'll play some games and this phone doesn't disappoint! I highly recommend this!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
A15 5G and The incredible Galaxy AI
on October 11, 2024
Posted by: tabbycat
[This review was collected as part of a promotion.] A15 5G and The incredible Galaxy AI .I like all the memory that this phone has sometimes service can be slow but overall it's a pretty good phone and I really Love the fact I get the Galaxy AI as well it's a fantastic tool that I use often
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Fair but not there yet
on October 10, 2024
Posted by: Notthereyet
[This review was collected as part of a promotion.] I needed a new phone due to an older one was dieing on me and after moving to another company, they suggested this phone.
It's not up to par as I would expect but you get what you pay for now adays. And even then it gets it's pros and cons.
In general all I wanted was a phone with a decent camera that doesn't die on me that can be used as a phone.
Camera has its moments. And like all ai tech, it thinks it knows which one to use. So yes. It's not going to agree with you.
Alot of apps kind of makes it glitch.
Alot of apps kind of makes it glitch.
Over heat or battery die and it goes haywire screen glitch crazy.
You get what you pay for. And although it is nice it's not there yet.
Ai stuff needs to be taken off the tech world. Once you allow it in you never have control. And humanity is lost.
We are not there yet nor should allow a computer brain to solve problems if we too need progression.
Nice thought Ai. But not worth the risk in the end.
Value
3
Response from Samsung USBy Social Commerce, October 11, 2024
Howdy Notthereyet,
Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy A15. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. if you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Take a look at the Samsung article titled, "App is crashing or not working on Samsung phone or tablet" for some great troubleshooting tips. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Please take a look at the Samsung article I have linked below titled, "Keep your Galaxy device at its normal operating temperature" for some tips on keeping your phone performing at its best. If you're experiencing less than ideal battery life, check out "Galaxy Battery - Optimization," "Apps are draining battery on Galaxy phone or tablet," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service." Currently Galaxy AI is available on the following devices - S24 Ultra, S24+, S24, S24 FE, S23 Ultra, S23+, S23, S23 FE, Z Fold6, Z Flip6, Z Flip5, Z Fold5, A35, Tab S10 Ultra, Tab S10+, S9 Ultra, Tab S9+, Tab S9, Galaxy Book Edge, Buds3 Pro, Buds3, Buds2 Pro, Buds FE, Watch Ultra, Watch7, and Galaxy Ring. If you would like any further assistance after reviewing the resources that have been shared, please feel free to reach out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-a15-5g/
https://www.samsung.com/us/support/troubleshoot/TSG10000736/
https://www.samsung.com/us/support/answer/ANS00076952/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/galaxy-ai/
Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy A15. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. if you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Take a look at the Samsung article titled, "App is crashing or not working on Samsung phone or tablet" for some great troubleshooting tips. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Please take a look at the Samsung article I have linked below titled, "Keep your Galaxy device at its normal operating temperature" for some tips on keeping your phone performing at its best. If you're experiencing less than ideal battery life, check out "Galaxy Battery - Optimization," "Apps are draining battery on Galaxy phone or tablet," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service." Currently Galaxy AI is available on the following devices - S24 Ultra, S24+, S24, S24 FE, S23 Ultra, S23+, S23, S23 FE, Z Fold6, Z Flip6, Z Flip5, Z Fold5, A35, Tab S10 Ultra, Tab S10+, S9 Ultra, Tab S9+, Tab S9, Galaxy Book Edge, Buds3 Pro, Buds3, Buds2 Pro, Buds FE, Watch Ultra, Watch7, and Galaxy Ring. If you would like any further assistance after reviewing the resources that have been shared, please feel free to reach out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-a15-5g/
https://www.samsung.com/us/support/troubleshoot/TSG10000736/
https://www.samsung.com/us/support/answer/ANS00076952/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/galaxy-ai/
Written by a customer while visiting Samsung US
Customer Rating
3
I am pleased with how well this device operates
on October 10, 2024
Posted by: Jmish88
[This review was collected as part of a promotion.] One thing that I really like about this device is its battery life, I have quite a few apps that are constantly running in the background and all of my previous devices couldn't handle the background app use and would die in just a few hours where as this device will hold its charge for much much longer, and I am just starting to use galaxy ai and it is a very handy feature that I didn't think was going to be a useful as it had become for me and I'm using it more than i ever thought I would have is really nice not to mention the features that this phone has had made my life a lot easier not to mention that one of its features kept me from having to sleep outside because I was able to use it when I lost my wallet with all my cards and everything else I had in it but since I had all my debit and credit card info saved to my phone I was able to use it to get a ride home so I didn't get stranded
Value
3
Response from Samsung USBy Social Commerce, October 11, 2024
Hey there Jmish88,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy A15. We appreciate your feedback as we strive to be innovative and improve the design and functionality of our products. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We're so happy to hear that your Galaxy A15 has been performing up to your expectations and that you have been enjoying all of the features that your device has to offer. If you would like any further assistance or if you have any questions for us, feel free to contact Samsung Support. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy A15. We appreciate your feedback as we strive to be innovative and improve the design and functionality of our products. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We're so happy to hear that your Galaxy A15 has been performing up to your expectations and that you have been enjoying all of the features that your device has to offer. If you would like any further assistance or if you have any questions for us, feel free to contact Samsung Support. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5
This product is very good.
on October 10, 2024
Posted by: Logan19878
[This review was collected as part of a promotion.] This phone is not top of the line in any way but it can still do some amazing things.
I havent been able to find any Galaxy AI features on the phone but it can still run stuff amazingly.
I love that it is able to have 5g high speed internet too
I havent been able to find any Galaxy AI features on the phone but it can still run stuff amazingly.
I love that it is able to have 5g high speed internet too
Value
5
Written by a customer while visiting Samsung US
Posted by: Latasha B
Expertise:Expert
Verified Purchase:Yes
The phone is exactly as expected. Nothing fancy and affordable. I bought it for my 71 year old mom, who is having no issues with working or navigating the phones or apps. I love Samsung products and will continue to be a loyal customer.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US