Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
2,867
4 Stars
1,021
3 Stars
382
2 Stars
117
1 Star
71
78%of customers recommend this product.
(
63 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Customer Rating
2
SLOW phone
on December 7, 2024
Posted by: Petes1087
This phone is so slow anything you do expect it to take 2 seconds+ to load an app or do anything
Response from Samsung USBy R&R, December 11, 2024
Hi Petes1087,
Thank you for telling us about your experience with your Galaxy A15 5G phone. We at Samsung value feedback from our customers to ensure we are providing a product that our customers can be proud to use. Our goal is to exceed your expectations.
There are many reasons your phone may seem like its slowing down, like background applications still running for instance. There are a few troubleshooting steps you an follow, such as making sure your phone stays up to date and removing applications you no longer use. If your phone is misbehaving, it's possible that it may be a third-party app. I am providing you a link with all the information on how you can enter safe mode to help better identify if that is the case. Starting it in safe mode and then noticing that everything is responding faster may help you determine which application may be slowing down your device.
If you are comfortable, doing a soft reset may be useful. That is resetting your phone to default without erasing your apps or data. I will provide a resource for you to check out that may assist.
If you would like further assistance after trying the troubleshooting step, please contact us. We have the wonderful Samsung Support Team, which can be reached via phone or chat, and we would love to hear from you.
It’s always a pleasure to hear our customers share their experiences with us. Thank you for being a loyal customer.
-Ty
Power on your Galaxy phone or tablet in Safe mode
https://youtu.be/Tlx1HcSPJPo
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for telling us about your experience with your Galaxy A15 5G phone. We at Samsung value feedback from our customers to ensure we are providing a product that our customers can be proud to use. Our goal is to exceed your expectations.
There are many reasons your phone may seem like its slowing down, like background applications still running for instance. There are a few troubleshooting steps you an follow, such as making sure your phone stays up to date and removing applications you no longer use. If your phone is misbehaving, it's possible that it may be a third-party app. I am providing you a link with all the information on how you can enter safe mode to help better identify if that is the case. Starting it in safe mode and then noticing that everything is responding faster may help you determine which application may be slowing down your device.
If you are comfortable, doing a soft reset may be useful. That is resetting your phone to default without erasing your apps or data. I will provide a resource for you to check out that may assist.
If you would like further assistance after trying the troubleshooting step, please contact us. We have the wonderful Samsung Support Team, which can be reached via phone or chat, and we would love to hear from you.
It’s always a pleasure to hear our customers share their experiences with us. Thank you for being a loyal customer.
-Ty
Power on your Galaxy phone or tablet in Safe mode
https://youtu.be/Tlx1HcSPJPo
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: kamck
from FL
Expertise:Intermediate
Verified Purchase:Yes
find the phone opens apps unexpectedly calls are clear, screen a good size
Performance
3
Design
3
Value
4
Response from Samsung USBy Social Commerce, December 4, 2024
Hi Lamck,
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy A15. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Please take a moment to review, "App is crashing or not working on Samsung phone or tablet" to help resolve what you have described to be experiencing with your device. If you would like any further assistance afterward, please feel free to reach out to Samsung Support at your leisure. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshoot/TSG10000736/
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy A15. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Please take a moment to review, "App is crashing or not working on Samsung phone or tablet" to help resolve what you have described to be experiencing with your device. If you would like any further assistance afterward, please feel free to reach out to Samsung Support at your leisure. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshoot/TSG10000736/
Written by a customer while visiting Samsung US
Customer Rating
5
Great
on December 2, 2024
Posted by: Luv2shop
I so happy to use Samsung and this time l use Samsung Note10+
Written by a customer while visiting Samsung US
Posted by: Jellena Sutherland
from Jamaica
Expertise:Expert
Verified Purchase:Yes
I like the fact that Samsung communicates with their customers. I love the phone, it work very well.. I love the camera it take beautiful pictures. I definitely recommend if you are looking for a reasonable smart phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Battery life , camera , and display.
on November 23, 2024
Posted by: Dedrick082
from Tennessee
This phone battery life is amazing 👏 i love the compact size and the fast fluid screen and processing from the exynos processor also I was blown away by the camera it takes great photos 📸 in daylight I was really impressed great job samsung no wonder this phones sells so many units worldwide
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
worst servicing center and mobile
on November 20, 2024
Posted by: somasundar
I am writing to express my dissatisfaction with a Samsung mobile phone I purchased on June 24th. Unfortunately, the device has experienced significant issues, particularly with the motherboard, rendering it non-functional. This has been a very disappointing experience, especially considering the high expectations I had for Samsung products.
When I purchased the phone, I was assured of its quality and reliability. However, the current situation has proven otherwise. To make matters worse, I am now being informed that any repairs will be chargeable, despite the issues arising so soon after purchase.
I am extremely unhappy with both the product and the service provided. I would like to escalate this matter and request a resolution that does not involve additional charges for repairs.
Additionally, I would like to provide feedback on my experience. The product quality and the service received have been far below expectations, and I would not recommend this product to others.
Please escalate this issue to a higher authority and provide me with the contact details of the relevant person or department.
Thank you for your attention to this matter.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, November 21, 2024
Hi Somasundar,
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy A15. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices that would offer you the ultimate peace of mind when it comes to your protecting your investment. Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on public transportation, having it stolen, taking an unexpected dip in the neighbor's pool, to dropping it and shattering the screen while bringing in groceries. Plus, having over 700 authorized repair locations to take your device to helps you get back to what you love most in life. We would be more than happy to assist you with what you may be experiencing with your device, but we need more information regarding what may be occurring before we can do so. Feel free to reach out to Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Samsung-Care-Plus
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy A15. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices that would offer you the ultimate peace of mind when it comes to your protecting your investment. Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on public transportation, having it stolen, taking an unexpected dip in the neighbor's pool, to dropping it and shattering the screen while bringing in groceries. Plus, having over 700 authorized repair locations to take your device to helps you get back to what you love most in life. We would be more than happy to assist you with what you may be experiencing with your device, but we need more information regarding what may be occurring before we can do so. Feel free to reach out to Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
Outstanding features
on November 18, 2024
Posted by: Ninniepie
[This review was collected as part of a promotion.] I absolutely love my galaxy phone. I have had problems with other phones I use it daily so it is very important to me that my phone doesnt act up. I am so glad i switched to the samsung galaxy. This product has great features. The camera takes beautiful photos. It has a great amount of storage which was my main reason for picking this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has wonderful memory storage
on November 18, 2024
Posted by: Sassy2
[This review was collected as part of a promotion.] I love my galaxy a15 I use it to take pictures because it has a wonderful picture I will only use this phone
Value
5
Written by a customer while visiting Samsung US