Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
2,867
4 Stars
1,021
3 Stars
382
2 Stars
117
1 Star
71
78%of customers recommend this product.
(
63 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Customer Rating
1
Terrible
on December 21, 2024
Posted by: skoch
from Meridian, MS
Worst phone I think I've ever had. I've had to do multiple (!!!) factory resets in order for it to be halfway functional. The lag out of the box was bad but I figured with some use to get it warmed up and some setting changes it would be better but it's only gotten worse in the 5 months I've had it. Now its overheating like crazy trying to perform the simplest tasks like googling things or sending text messages. I can't even talk on the phone without using headphones because it gets SO hot that it hurts my ear. The camera won't even work half the time because the lag is horrendous, it takes 5-6 taps on the shutter just to get ONE picture and trying to use the pro/panorama/macro camera settings make the entire app crash. Half the time I can't make or receive calls when I'm connected to my home wifi even with wifi calling on which is extremely frustrating. Right now I'm waiting for my phone to unfreeze from trying to make sure my alarms for tomorrow are set, it's very hot to the touch and unresponsive. A phone shouldn't take a factory reset, let alone multiple, just to be temporarily functional and go right back to being what is essentially an expensive paper weight. I'm very disappointed in this phone and the fact I wasted money on it, I'm currently looking to get a different one.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, December 23, 2024
Hello skoch,
Thank you for reaching out to share your experience with your Galaxy A15 5G phone. We take great pride in the A15 and strive to ensure our customers' satisfaction. Our goal was to create a device with a beautiful display and faster refresh rates for seamless screen transitions, along with a longer-lasting battery so you can do more for longer.
Several factors could contribute to your phone overheating and experiencing slower-than-normal response times. Although you've mentioned performing factory resets multiple times, we recommend making sure your software and firmware are up to date. These may seem like simple adjustments, but they can have a significant impact on your device's functionality and help maintain a normal temperature. We will provide a link with additional troubleshooting steps and details for your phone.
We are eager to learn more about your device. We encourage you to reach out to one of our skilled members of the Samsung Support Team, who can help you through troubleshooting steps to ensure you're getting optimal performance from your device. Feel free to contact us anytime, either by phone or chat.
Thank you for being a part of the Samsung family!
Keep your Galaxy device at its normal operating temperature
Security Updates Firmware Updates | Samsung Mobile Security
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for reaching out to share your experience with your Galaxy A15 5G phone. We take great pride in the A15 and strive to ensure our customers' satisfaction. Our goal was to create a device with a beautiful display and faster refresh rates for seamless screen transitions, along with a longer-lasting battery so you can do more for longer.
Several factors could contribute to your phone overheating and experiencing slower-than-normal response times. Although you've mentioned performing factory resets multiple times, we recommend making sure your software and firmware are up to date. These may seem like simple adjustments, but they can have a significant impact on your device's functionality and help maintain a normal temperature. We will provide a link with additional troubleshooting steps and details for your phone.
We are eager to learn more about your device. We encourage you to reach out to one of our skilled members of the Samsung Support Team, who can help you through troubleshooting steps to ensure you're getting optimal performance from your device. Feel free to contact us anytime, either by phone or chat.
Thank you for being a part of the Samsung family!
Keep your Galaxy device at its normal operating temperature
Security Updates Firmware Updates | Samsung Mobile Security
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Unlocked 1.1
on December 20, 2024
Posted by: I II I
So far so good. Lol. It's been fun trying to make sure this phone didn't start acting crazy on me. So I think I am pretty lucky. L
Written by a customer while visiting Samsung US
Posted by: Isitmondayet
from Maryland
Expertise:Intermediate
Verified Purchase:Yes
A couple weeks in and it's what i expected - a solid, fairly priced, unlocked Samsung phone. This A15 5G replaced my A14 5G (which replaced my Samsung S7). The A15 (as expected) is a little smaller than the A14, but still much larger than the S7. Copying from the A14 to the A15 is very easy using the Samsung "SmartSwitch" application. I dont buy from the local phone stores anymore, making it a bit tedious to find my next phone. But it's worth my effort to get what I need/want vs. what 'they' want me to buy.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Excellent short-term phone
on December 14, 2024
Posted by: Jim in Tampa
It was great for four months then it died. Because it was a gift , I couldnt provide a date and proof of purchase so i couldnt get warranty coverage. It was suitable for me and my first Samsung since my S7. It is unlikely i will relace it with another Samsung.
Response from Samsung USBy R&R, December 18, 2024
Hello Jim in Tampa,
Thank you for reaching out and sharing your experience with your Galaxy A15 5G device. We always appreciate hearing from our customers about how they are using their Samsung products, as it helps us ensure we meet your expectations. We're glad to know that you enjoy your Galaxy A15 and that the Super AMOLED display, enhanced with Vision Booster, provides a smooth, bright, and vivid viewing experience. The display is exceptional—clear and sharp, almost as if the objects on the screen are right in front of you.
If you can retrieve the details about your device, such as when and where you purchased it, we would like to explore repair options with you. I will also provide a link to a helpful article with some troubleshooting steps if you haven’t already tried them. Please ensure that your device is charged with an authorized Samsung charger and check that neither your phone nor your charger is damaged.
Samsung products are covered by a limited 12-month warranty against manufacturing defects in material and workmanship. Additionally, you can opt for Samsung Care+ on eligible devices for extended protection and additional support.
We invite you to contact our Samsung Support Team once you locate your purchase information. Even if you can’t find it, feel free to reach out; we might be able to look up certain details about your phone to help determine when it was purchased. Our team can be reached via phone at 1-800-SAMSUNG or through chat—links will be provided.
We value you as a Samsung customer and look forward to your continued loyalty.
What to do when your Samsung phone does not turn on
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reaching out and sharing your experience with your Galaxy A15 5G device. We always appreciate hearing from our customers about how they are using their Samsung products, as it helps us ensure we meet your expectations. We're glad to know that you enjoy your Galaxy A15 and that the Super AMOLED display, enhanced with Vision Booster, provides a smooth, bright, and vivid viewing experience. The display is exceptional—clear and sharp, almost as if the objects on the screen are right in front of you.
If you can retrieve the details about your device, such as when and where you purchased it, we would like to explore repair options with you. I will also provide a link to a helpful article with some troubleshooting steps if you haven’t already tried them. Please ensure that your device is charged with an authorized Samsung charger and check that neither your phone nor your charger is damaged.
Samsung products are covered by a limited 12-month warranty against manufacturing defects in material and workmanship. Additionally, you can opt for Samsung Care+ on eligible devices for extended protection and additional support.
We invite you to contact our Samsung Support Team once you locate your purchase information. Even if you can’t find it, feel free to reach out; we might be able to look up certain details about your phone to help determine when it was purchased. Our team can be reached via phone at 1-800-SAMSUNG or through chat—links will be provided.
We value you as a Samsung customer and look forward to your continued loyalty.
What to do when your Samsung phone does not turn on
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great display
on December 14, 2024
Posted by: Scottysmobile
I just got this one and it is a good phone.lots of storage and it's picture is awesome.highly recommend it.⭐⭐⭐⭐⭐✅💯❤️👍
Written by a customer while visiting Samsung US
Posted by: Senthil
from Orlando
Expertise:Expert
Verified Purchase:Yes
Touch is not that good. Most of the time the couldn’t find the call coming in what’s app or direct phone
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
3
Value
1
Response from Samsung USBy R&R, December 12, 2024
Hello Senthil,
Thank you for sharing your thoughts about your Galaxy A15 5G. We always appreciate feedback from our customers, as it helps us gain insight and continue to deliver innovative products that lead the market.
If your phone's touch sensor is experiencing delays, there could be a few reasons for this. First, ensure that your screen is clean and free of debris. If you have a screen protector, make sure it is applied securely and doesn't have any air bubbles.
Another factor to consider is your refresh rate settings and touchscreen sensitivity. Galaxy phones typically have a refresh rate set to 60 Hz, but you can adjust it to 90 Hz for smoother display movement. I will provide some resources to help you explore options for your touchscreen.
We also encourage you to contact our friendly Samsung Support Team, as we are always eager to assist our customers with troubleshooting options.
Touchscreen issues on a Galaxy phone or tablet
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts about your Galaxy A15 5G. We always appreciate feedback from our customers, as it helps us gain insight and continue to deliver innovative products that lead the market.
If your phone's touch sensor is experiencing delays, there could be a few reasons for this. First, ensure that your screen is clean and free of debris. If you have a screen protector, make sure it is applied securely and doesn't have any air bubbles.
Another factor to consider is your refresh rate settings and touchscreen sensitivity. Galaxy phones typically have a refresh rate set to 60 Hz, but you can adjust it to 90 Hz for smoother display movement. I will provide some resources to help you explore options for your touchscreen.
We also encourage you to contact our friendly Samsung Support Team, as we are always eager to assist our customers with troubleshooting options.
Touchscreen issues on a Galaxy phone or tablet
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Murad
Expertise:Expert
Verified Purchase:Yes
Beautiful color, great performance for the price, I highly recommend it for anyone to start exploring the Samsung experiant
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Stan
from ID
Expertise:Expert
Verified Purchase:Yes
It worked well a month and then just died, I cann't even start it. So disappointing
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy R&R, December 11, 2024
Hello Stan,
Thank you for taking the time to share your thoughts on your Galaxy A15 5G phone. We appreciate hearing from our customers and learning about their experiences. We're proud of the A15, especially its long battery life, which helps our users stay productive.
If your phone is not turning on, several factors could be at play. I’m including a link to an article that outlines steps you can take to try to get your phone working again. One suggestion in the article is to perform a soft reboot, which may help restore your device.
If you continue to have the same experience after trying these basic troubleshooting steps, please don’t hesitate to contact our Samsung Support Team at 1-800-SAMSUNG for further assistance. We're here to discuss options and next steps if needed
We value you as a Samsung customer and appreciate you reaching out.
-Ty
Samsung phone or tablet will not power on or off
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for taking the time to share your thoughts on your Galaxy A15 5G phone. We appreciate hearing from our customers and learning about their experiences. We're proud of the A15, especially its long battery life, which helps our users stay productive.
If your phone is not turning on, several factors could be at play. I’m including a link to an article that outlines steps you can take to try to get your phone working again. One suggestion in the article is to perform a soft reboot, which may help restore your device.
If you continue to have the same experience after trying these basic troubleshooting steps, please don’t hesitate to contact our Samsung Support Team at 1-800-SAMSUNG for further assistance. We're here to discuss options and next steps if needed
We value you as a Samsung customer and appreciate you reaching out.
-Ty
Samsung phone or tablet will not power on or off
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US