Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
2,867
4 Stars
1,021
3 Stars
382
2 Stars
117
1 Star
71
78%of customers recommend this product.
(
63 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Posted by: Chris
from Santa barbara CA
Expertise:Expert
Verified Purchase:Yes
Awesome phone for the basics; it is just missi ng the wireless charging
Features
4
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good work horse for a great price
on January 2, 2025
Posted by: Azel
Got it a couple of months ago no complaints. If like me you can't justify spending over a grand on a phone then the A15 is for you.
Written by a customer while visiting Samsung US
Customer Rating
5
could do better
on December 31, 2024
Posted by: donyell perry
easily stolen item! why no thanks on the sales and didnt do me a thing for me?
Written by a customer while visiting Samsung US
Customer Rating
2
Slow
on December 31, 2024
Posted by: Anonymous
from New york
Expertise:Intermediate
I bought this In September and The camrea quality is amazing and the battery life to, tho I have problems with how slow The phone is
Features
4
Performance
1
Value
2
Response from Samsung USBy R&R, December 31, 2024
Hi Julian Vaughn,
Thank you for sharing your experience with your Galaxy A15 5G. We take pride in the camera and battery features of this device, so we're pleased to hear that you are happy with them.
To improve the speed of your device, we recommend using the Quick Optimization feature, which is already installed on your phone. This feature enhances your device's performance by identifying apps that consume excessive battery power, clearing unnecessary items from memory, deleting unneeded files, scanning for malware, and closing background apps. Optimizing your phone is quick and simple. More information about keeping your device from slowing down can be found in a link below.
We also encourage you to reach out to our Samsung Support Team if you need assistance or have any questions. We are always here to help and look forward to hearing from you. Thank you for your feedback, and thank you for being a valued member of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for sharing your experience with your Galaxy A15 5G. We take pride in the camera and battery features of this device, so we're pleased to hear that you are happy with them.
To improve the speed of your device, we recommend using the Quick Optimization feature, which is already installed on your phone. This feature enhances your device's performance by identifying apps that consume excessive battery power, clearing unnecessary items from memory, deleting unneeded files, scanning for malware, and closing background apps. Optimizing your phone is quick and simple. More information about keeping your device from slowing down can be found in a link below.
We also encourage you to reach out to our Samsung Support Team if you need assistance or have any questions. We are always here to help and look forward to hearing from you. Thank you for your feedback, and thank you for being a valued member of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
still out for debate
on December 30, 2024
Posted by: my phone
from Clio Michigan
Expertise:Intermediate
I bought it a few months ago and I'm still trying to figure out how to use everything and find other things that I use to use on my old phone
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung GalaxyA15 5G
on December 29, 2024
Posted by: CYE CYE
I love this phone. It's probably one of the best phones that I have had in a long tim.
Written by a customer while visiting Samsung US
Posted by: Luis
from MA
Expertise:Intermediate
Verified Purchase:Yes
Had problem with phone since day 1, Worse phone I ever used
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
2
Response from Samsung USBy R&R, December 31, 2024
Hello Luis,
Thank you for sharing your experience with the Galaxy A15 5G. We take great pride in its stunning display and impressive camera capabilities. With a 5000 mAh battery, you can enjoy using your device for longer periods without interruption.
We understand that the device may not have fully met your expectations, and we would like to learn more about your experience. We encourage you to reach out to our dedicated Samsung Support Team, who are ready to help make your device more functional and better suited to your needs. You can contact us via phone or chat, and we would be delighted to assist you.
Thank you for your honest feedback, and thank you for being a part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A15 5G. We take great pride in its stunning display and impressive camera capabilities. With a 5000 mAh battery, you can enjoy using your device for longer periods without interruption.
We understand that the device may not have fully met your expectations, and we would like to learn more about your experience. We encourage you to reach out to our dedicated Samsung Support Team, who are ready to help make your device more functional and better suited to your needs. You can contact us via phone or chat, and we would be delighted to assist you.
Thank you for your honest feedback, and thank you for being a part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Not Impressed
on December 26, 2024
Posted by: Elnora
from Detroit MI
Expertise:Beginner
No adapter. Not saving my passwords. Assistant Not working. I regret leaving my faithful metro pcs for this. I have had this phone a week and still can't figure it out
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
5
Response from Samsung USBy R&R, December 27, 2024
Hello Elnora,
Thank you for sharing your experience with your Galaxy A15 5G! We're excited to hear that you have the new A15; it's quite a device. With its bright and vibrant colors and long-lasting battery, it’s only natural that you'll want to do more with your phone.
Regarding your passwords, saving them may be a feature that you need to enable. Your phone does have options for a password keeper and autofill. If you have Samsung Pass set up, you'll be prompted to use your biometric data when logging into your accounts. Here’s how to use the Autofill service:
1. Navigate to and open **Settings**.
2. Tap **General management**, then tap **Passwords, passkeys, and autofill**.
3. Tap **Preferred service**, and ensure that **Samsung Pass** is selected.
You may also select Google; however, we highly recommend using Samsung Pass as it is powered by Samsung Knox, a defense-grade mobile security platform.
A link will be provided for more details and troubleshooting tips to help you get Samsung Pass up and running.
Additionally, the assistant on your phone is Bixby. I will provide a link to show you how to set up that feature so you can start taking advantage of all that your phone can do with Bixby.
We are always here to help! If you have any questions, please feel free to reach out to one of our dedicated Samsung Support Team members. You can contact us via phone or chat, whichever is more convenient for you.
We thank you for reaching out and we welcome you to the Samsung team.
Autofill passwords with Samsung Pass on your Galaxy phone
Use Bixby on the Galaxy A series
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with your Galaxy A15 5G! We're excited to hear that you have the new A15; it's quite a device. With its bright and vibrant colors and long-lasting battery, it’s only natural that you'll want to do more with your phone.
Regarding your passwords, saving them may be a feature that you need to enable. Your phone does have options for a password keeper and autofill. If you have Samsung Pass set up, you'll be prompted to use your biometric data when logging into your accounts. Here’s how to use the Autofill service:
1. Navigate to and open **Settings**.
2. Tap **General management**, then tap **Passwords, passkeys, and autofill**.
3. Tap **Preferred service**, and ensure that **Samsung Pass** is selected.
You may also select Google; however, we highly recommend using Samsung Pass as it is powered by Samsung Knox, a defense-grade mobile security platform.
A link will be provided for more details and troubleshooting tips to help you get Samsung Pass up and running.
Additionally, the assistant on your phone is Bixby. I will provide a link to show you how to set up that feature so you can start taking advantage of all that your phone can do with Bixby.
We are always here to help! If you have any questions, please feel free to reach out to one of our dedicated Samsung Support Team members. You can contact us via phone or chat, whichever is more convenient for you.
We thank you for reaching out and we welcome you to the Samsung team.
Autofill passwords with Samsung Pass on your Galaxy phone
Use Bixby on the Galaxy A series
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US