Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
2,867
4 Stars
1,021
3 Stars
382
2 Stars
117
1 Star
71
78%of customers recommend this product.
(
63 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
Very well crafted, durable, feels powerful
on February 11, 2025
Posted by: WJgolf
[This review was collected as part of a promotion.] I use my phone for maps and directions around city. Also, for wind direction and yardage when I am playing golf! Taking pictures while I am playing and fabulous clarity!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I've had my A15 for over a years and love it
on February 11, 2025
Posted by: Shane623
[This review was collected as part of a promotion.] I use my Galaxy A15 5g for everything games videos just about everything and has great battery life still after 2 years I use it listening to music everyday it has a great sound and last all day very easy to use love it would like to upgrade but it's a all around great phone thanks for your Galaxy's that's all I have ever had are Galaxy phones
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I've loved Samsung for over 20 years. Great phone
on February 11, 2025
Posted by: Kelz4life
[This review was collected as part of a promotion.] I've had this phone for 2 years. It's been excellent. Easy to use and navigate news apps and games. The volume could be a bit better. But it's a great phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has awesome features
on February 11, 2025
Posted by: Ejgalaxy
[This review was collected as part of a promotion.] It's great service for streaming, gaming, Microsoft office is great, battery holds for two days when fully charged
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It was an ok phone
on February 11, 2025
Posted by: Shellyr
[This review was collected as part of a promotion.] My phone over heated and died pretty quick and bad reception
Value
3
Response from Samsung USBy R&R, February 12, 2025
Hello Shellyr,
Thank you for your review of the Galaxy A15 5G. We appreciate your feedback and are here to help.There are several reasons why your device may be getting warm during use. Safeguards are in place to alert you if your device exceeds its normal heating range. Galaxy devices operate best within a specific temperature range. While it is normal for the device to feel warm during certain activities, such as charging, this typically does not affect its lifespan or performance. One common reason for overheating and faster battery drain is the need for software and firmware updates. Sometimes, apps running in the background or applications that require updates can contribute to this overheating and losing battery power fast. . For more tips on keeping your phone at its normal operating temperature, please refer to the article titled “Keep Your Galaxy Device at Its Normal Operating Temperature,” which is linked below.If you have further questions or need additional assistance, please feel free to reach out to our skilled Samsung Support team. Thank you for choosing Samsung!
-Ty
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
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Thank you for your review of the Galaxy A15 5G. We appreciate your feedback and are here to help.There are several reasons why your device may be getting warm during use. Safeguards are in place to alert you if your device exceeds its normal heating range. Galaxy devices operate best within a specific temperature range. While it is normal for the device to feel warm during certain activities, such as charging, this typically does not affect its lifespan or performance. One common reason for overheating and faster battery drain is the need for software and firmware updates. Sometimes, apps running in the background or applications that require updates can contribute to this overheating and losing battery power fast. . For more tips on keeping your phone at its normal operating temperature, please refer to the article titled “Keep Your Galaxy Device at Its Normal Operating Temperature,” which is linked below.If you have further questions or need additional assistance, please feel free to reach out to our skilled Samsung Support team. Thank you for choosing Samsung!
-Ty
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Surprised!!!!!!
on February 11, 2025
Posted by: Oz2you
[This review was collected as part of a promotion.] Purchased a15 5g as replacement for lost s21 ultra and was super surprised.I was expecting a great drop off in quality and functionality
but my A15 has done exceptional at a much lower price.Also the seamless action between apps is amazing.
but my A15 has done exceptional at a much lower price.Also the seamless action between apps is amazing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on February 11, 2025
Posted by: Bri146
[This review was collected as part of a promotion.] Personal use and games is what i use my device for.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Do better...
on February 11, 2025
Posted by: HolliganofHullSt
[This review was collected as part of a promotion.] Processing is slow. This phone is not good for people who do work on their phones. It slow, it freezes alot and some apps struggle to run. The split screen is useless if they can run at the same time. Now there are some pros, fast charging in under an hour. Speakers are loud, screen is huge and camera is about an 8. Night time pictures struggle. If you just need a phone for a kid or an elderly family member, this is it.
Value
2
Response from Samsung USBy R&R, February 12, 2025
Hello HolliganofHullSt,
We truly appreciate your recommendation of the Galaxy A15 5G and your valuable insights. Our goal is to ensure your device performs at its best. In many cases, this can be achieved by personalizing your device to suit your preferences and utilizing optimization features. Performing an optimization on your device can change the way you interact with it. To give your device a quick boost, run an optimization check. This feature identifies apps that use excessive battery power, clears unnecessary items from your device's memory, deletes unnecessary files, and closes apps running in the background. You can opt for a one-time manual cycle or set your device to automatically optimize once a day. To optimize your device, go to "Settings," then tap on "Device Care." Wait a moment while Device Care runs a diagnostic check on your device. Your device will receive a score out of 100; the higher the score, the better optimized your device is. Finally, tap "Optimize now." If you need assistance or would like to learn more about how to improve your device's performance, please feel free to reach out to one of our skilled members of the Samsung Support Team. We are always here to help. Thank you for reaching out, and thank you for choosing Samsung!
-Ty
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We truly appreciate your recommendation of the Galaxy A15 5G and your valuable insights. Our goal is to ensure your device performs at its best. In many cases, this can be achieved by personalizing your device to suit your preferences and utilizing optimization features. Performing an optimization on your device can change the way you interact with it. To give your device a quick boost, run an optimization check. This feature identifies apps that use excessive battery power, clears unnecessary items from your device's memory, deletes unnecessary files, and closes apps running in the background. You can opt for a one-time manual cycle or set your device to automatically optimize once a day. To optimize your device, go to "Settings," then tap on "Device Care." Wait a moment while Device Care runs a diagnostic check on your device. Your device will receive a score out of 100; the higher the score, the better optimized your device is. Finally, tap "Optimize now." If you need assistance or would like to learn more about how to improve your device's performance, please feel free to reach out to one of our skilled members of the Samsung Support Team. We are always here to help. Thank you for reaching out, and thank you for choosing Samsung!
-Ty
Samsung Support
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Written by a customer while visiting Samsung US