Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
2,867
4 Stars
1,021
3 Stars
382
2 Stars
117
1 Star
71
78%of customers recommend this product.
(
63 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Customer Rating
4
It's okay but not great
on July 8, 2025
Posted by: DistinctMule
[This review was collected as part of a promotion.] I mean, it works most of the time. The battery doesn't last long anymore and the video/camera zoom feature leaves a lot to be desired. Still, the speakers are good and streaming works well most of the time. I mean, it was cheap soooo, you get what you pay for.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great features and quality
on July 8, 2025
Posted by: ComAlb
[This review was collected as part of a promotion.] I generally use my phone for gaming. It is very good, as it runs for hours without running out of battery.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Samsung A15
on July 8, 2025
Posted by: itsfrankiez
[This review was collected as part of a promotion.] My Samsung Galaxy A15 is alright. It's got a lot of glitches and runs quite slow. Ever since I got it, it's been disconnecting from my service provider off and on all by itself about every few minutes. I have to either restart it or put it in airplane mode in order for it to go back online so I'm able to use my data and make and receive phone calls and texts. I'm surprised it's a Samsung to be honest... with the way it behaves.
Value
3
Response from Samsung USBy R&R, July 10, 2025
What’s up itsfrankiez,
Thank you for sharing your experience with your Galaxy A15 5G. We understand that it’s essential for your device to perform smoothly, allowing you to enjoy it to the fullest. If you notice a slowdown, it may indicate that your phone requires a software update. Glitches can stem from various factors, such as screen damage, outdated software, app conflicts, or underlying bugs.
To enhance your device’s performance, start by checking for software updates. Open the Settings app, then swipe to find Software update or System updates. Tap on Download and install, Check for system updates, or Check for software updates, depending on your carrier. If an update is available, it should download automatically; however, on some devices, you may need to select ‘Download now’ to initiate the download.
For further assistance, refer to the guide on “Screen flickering or glitching on Galaxy phone or tablet,” which can be found linked below. If your phone disconnects from your service provider, it might be beneficial to inspect your SIM card to ensure it’s properly seated or contact your carrier to verify its condition. A network reset could also enhance your connection quality. To reset network settings, go to Settings, tap General, then select Management, followed by Reset, and finally select Reset network settings. You may need to enter your PIN or password to proceed, and then tap Reset.
Once you’ve completed these steps, test your mobile connection again. Please note that resetting your network settings will erase all Bluetooth pairings and saved Wi-Fi networks. Additional support can be found in the link below regarding Mobile Network Connection on Samsung Phones or Tablets. If you’re still experiencing difficulties with your mobile connection, feel free to visit a Samsung walk-in service center or schedule a repair service online. Our Samsung Support Team is always here to assist you. Thank you for choosing Samsung!
Screen flickering or glitching on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10004671/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for sharing your experience with your Galaxy A15 5G. We understand that it’s essential for your device to perform smoothly, allowing you to enjoy it to the fullest. If you notice a slowdown, it may indicate that your phone requires a software update. Glitches can stem from various factors, such as screen damage, outdated software, app conflicts, or underlying bugs.
To enhance your device’s performance, start by checking for software updates. Open the Settings app, then swipe to find Software update or System updates. Tap on Download and install, Check for system updates, or Check for software updates, depending on your carrier. If an update is available, it should download automatically; however, on some devices, you may need to select ‘Download now’ to initiate the download.
For further assistance, refer to the guide on “Screen flickering or glitching on Galaxy phone or tablet,” which can be found linked below. If your phone disconnects from your service provider, it might be beneficial to inspect your SIM card to ensure it’s properly seated or contact your carrier to verify its condition. A network reset could also enhance your connection quality. To reset network settings, go to Settings, tap General, then select Management, followed by Reset, and finally select Reset network settings. You may need to enter your PIN or password to proceed, and then tap Reset.
Once you’ve completed these steps, test your mobile connection again. Please note that resetting your network settings will erase all Bluetooth pairings and saved Wi-Fi networks. Additional support can be found in the link below regarding Mobile Network Connection on Samsung Phones or Tablets. If you’re still experiencing difficulties with your mobile connection, feel free to visit a Samsung walk-in service center or schedule a repair service online. Our Samsung Support Team is always here to assist you. Thank you for choosing Samsung!
Screen flickering or glitching on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10004671/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product has a great features
on July 8, 2025
Posted by: Elly502
[This review was collected as part of a promotion.] "GALAXY AI"
This product has a great experience features the 5G connectivity, camera quality, battery life, are so good and perfect I recommend everyone to buy this product
This product has a great experience features the 5G connectivity, camera quality, battery life, are so good and perfect I recommend everyone to buy this product
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Texting is terrible
on July 8, 2025
Posted by: Loomis1
[This review was collected as part of a promotion.] Horrible speech to text.. I'm very frustrated. I had a twelve year old samsung before this and it worked much better.
Value
2
Response from Samsung USBy R&R, July 9, 2025
Hola Loomis1,
Thank you for sharing your experience with the Galaxy A15 5G! The speech-to-text feature truly transforms how you communicate, especially when your hands are busy. The effectiveness of this feature can vary depending on the application you use. Some apps offer the option to read text aloud, in addition to displaying it visibly, which can be particularly useful for in-game chats or navigation tools.
To ensure the best performance, consider adjusting the settings of your text-to-speech feature. Speaking clearly into the microphone can enhance accuracy. Additionally, you have the option to change the voice speed to suit your personal preference. For more insights on using text-to-speech, check out the guide “Use text-to-speech on your Samsung Galaxy phone or tablet.”
If you require any additional assistance, please don’t hesitate to contact our Samsung Support Team. We’re always here to assist you! Thank you for choosing Samsung.
Use text-to-speech on your Samsung Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003701/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A15 5G! The speech-to-text feature truly transforms how you communicate, especially when your hands are busy. The effectiveness of this feature can vary depending on the application you use. Some apps offer the option to read text aloud, in addition to displaying it visibly, which can be particularly useful for in-game chats or navigation tools.
To ensure the best performance, consider adjusting the settings of your text-to-speech feature. Speaking clearly into the microphone can enhance accuracy. Additionally, you have the option to change the voice speed to suit your personal preference. For more insights on using text-to-speech, check out the guide “Use text-to-speech on your Samsung Galaxy phone or tablet.”
If you require any additional assistance, please don’t hesitate to contact our Samsung Support Team. We’re always here to assist you! Thank you for choosing Samsung.
Use text-to-speech on your Samsung Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003701/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Good screen hasn't cracked when dropped
on July 8, 2025
Posted by: Phone2go
[This review was collected as part of a promotion.] I have dropped my phone a few times and it hasn't shattered or cracked. It is a bit slow but I do have a lot of saved info but for the most part it's been a great phone in 3 years
Value
4
Response from Samsung USBy R&R, July 16, 2025
Ahoy Phone2go,
Thanks so much for sharing how things are going with your Galaxy A15 5G! The new frame is designed to be really sturdy, and using a phone case can give it even more protection. It's wonderful to hear your device has been able to serve you well for so many years. We hope you keep enjoying every step of your journey with your Galaxy A15 5G. We're grateful for your review and are excited to have you as part of the Samsung family!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thanks so much for sharing how things are going with your Galaxy A15 5G! The new frame is designed to be really sturdy, and using a phone case can give it even more protection. It's wonderful to hear your device has been able to serve you well for so many years. We hope you keep enjoying every step of your journey with your Galaxy A15 5G. We're grateful for your review and are excited to have you as part of the Samsung family!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
New phone
on July 8, 2025
Posted by: New420phone
[This review was collected as part of a promotion.] Sweet phone works perfect charges quick...............
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great b-day gift
on July 8, 2025
Posted by: Luckyman
[This review was collected as part of a promotion.] Having received the A 15 5g as a birthday gift last year from my beautiful loving wife was truly a blessing. The experience of using the phone has been a source of joy and satisfaction. It has become an essential tool for daily communication and entertainment. The sleek design and user-friendly interface have made it a pleasure to operate. The camera has allowed me to capture precious memories with ease. The vibrant display brings photos and videos to life. The addition of Galaxy AI features has enhanced its capabilities further. The phone has proven to be a thoughtful and valuable gift.
Value
4
Written by a customer while visiting Samsung US