Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
2,867
4 Stars
1,021
3 Stars
382
2 Stars
117
1 Star
71
78%of customers recommend this product.
(
63 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
The galaxy A series has great storage.
on February 11, 2025
Posted by: Bosslady45
[This review was collected as part of a promotion.] I use my galaxy for all types of things, streaming movies and music, to games and important things such as emails and class. I live how I can toggle from one to another with no issues whatsoever. It's super easy to go from playing a game to attending my online classes. The switch is fast easy and seamless.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
This product is ok
on February 11, 2025
Posted by: Fanclan92
[This review was collected as part of a promotion.] When I first got the phone it was defective and was opening apps on its own and not registering touch on screen
Returned first phone for a new one and has work good for a few months then the response time was slowing down and sometimes not registering touch. The overall performance of phone has degraded rapidly and am waiting to be able to upgrade phone. I have had other Samsung phones in past and all other have been great phone just this model has been one headache after another.
Returned first phone for a new one and has work good for a few months then the response time was slowing down and sometimes not registering touch. The overall performance of phone has degraded rapidly and am waiting to be able to upgrade phone. I have had other Samsung phones in past and all other have been great phone just this model has been one headache after another.
Value
2
Response from Samsung USBy R&R, February 15, 2025
Hello Fanclan92,
It’s great to discover you have always had positive experiences with your Galaxy devices overall. So you are on to your new Galaxy A15 5G. Adapting to a new device can always be fun. With a lot of the new updates to devices and how software works we have definitely come a long way. If your phone is showing signs of slowing down and not quite performing the way it did when you first received it, a couple trouble shooting steps may be able to assist with that. One of them being ensure you are doing regular software updates. You may get a notification about an update, if you cannot do it at that particular time, set it up for a time that would be good for you, it may be in the overnight hours or when you know your phone will be at rest for a little while. Secondly, a little device optimization can only improve your device, by doing a Quick optimization feature improves your device's performance by identifying apps that use excessive battery power. It also clears away unneeded items from memory, deletes unnecessary files, scans for malware, and closes apps running in the background. Optimizing your phone is quick and simple. From Settings, swipe to and tap Device care. Tap Optimize now, and then tap Done. Note: The Optimization feature will not appear when Device care determines your phone is in Great condition. And finally, if you try these troubleshooting steps and you are still experiencing the same outcome, check out the article that will be linked with other methods that can be performed to improve you device’s performance. Additonally, we are always here to help. Please feel free to reach out to our Samsung Support Team for additional assistance. You feedback in valuable to us as we continue to bring you the device you have come to enjoy Thank you for choosing Samsung!
-Ty
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
It’s great to discover you have always had positive experiences with your Galaxy devices overall. So you are on to your new Galaxy A15 5G. Adapting to a new device can always be fun. With a lot of the new updates to devices and how software works we have definitely come a long way. If your phone is showing signs of slowing down and not quite performing the way it did when you first received it, a couple trouble shooting steps may be able to assist with that. One of them being ensure you are doing regular software updates. You may get a notification about an update, if you cannot do it at that particular time, set it up for a time that would be good for you, it may be in the overnight hours or when you know your phone will be at rest for a little while. Secondly, a little device optimization can only improve your device, by doing a Quick optimization feature improves your device's performance by identifying apps that use excessive battery power. It also clears away unneeded items from memory, deletes unnecessary files, scans for malware, and closes apps running in the background. Optimizing your phone is quick and simple. From Settings, swipe to and tap Device care. Tap Optimize now, and then tap Done. Note: The Optimization feature will not appear when Device care determines your phone is in Great condition. And finally, if you try these troubleshooting steps and you are still experiencing the same outcome, check out the article that will be linked with other methods that can be performed to improve you device’s performance. Additonally, we are always here to help. Please feel free to reach out to our Samsung Support Team for additional assistance. You feedback in valuable to us as we continue to bring you the device you have come to enjoy Thank you for choosing Samsung!
-Ty
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
I love samsung galaxy
on February 11, 2025
Posted by: Bella13
[This review was collected as part of a promotion.] I use my phone every day for everything I would not use another phone but samsung galaxy
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The device is a great budget phone
on February 11, 2025
Posted by: Spiderman169
[This review was collected as part of a promotion.] The galaxy A15 has two microphones, 3 cameras on the back one camera on the front, one speaker,6.5in super amoled display 90hz, its 4 stars because qhen i play games my hand blocks the speaker on the bottom and cant hear the game well, its a little slow but its okay because i love it.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Batter life is great.
on February 11, 2025
Posted by: BiggieJoe
[This review was collected as part of a promotion.] I need a phone that can run multiple apps at once without killing the battery. This phone is just that. Although it is still new and don't know how good the battery will be in a year or two. It is great for right now. Time will tell if that will change. I don't usually upgrade every year. But when I do upgrade I expect the battery to last a long time with all the app you will eventually get.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Product is okay needs Improvement
on February 11, 2025
Posted by: MiniMini
[This review was collected as part of a promotion.] I use my device for work watching movies TV and playing my games going online video chatting but after some time the device will get glitchy and start to slow down and not want to work need some work done to it and I haven't even had it that long
Value
3
Response from Samsung USBy R&R, February 15, 2025
Hi MiniMini,
It’s wonderful to hear that you’re using your Galaxy A15 5G for work, entertainment, and staying connected with friends and loved ones. With its immersive display and enhanced functionality, staying in touch on the go has become much easier. To ensure you’re getting optimal performance from your device, please remember to close any background apps. Sometimes background applications continue to run, which can cause your device to lag. This is a common solution to enhance performance. You can also optimize your device using the Device Care feature. To do this, navigate to Settings, then tap on Device Care, and select "Optimize now." On some devices, you may need to go to "Battery and Device Care." This process will close all running apps and clear out any unused memory. These troubleshooting options are a good start. If you continue to experience issues after trying these methods, please don’t hesitate to reach out to our Samsung Support Team for further assistance. We appreciate your feedback and thank you for being a part of Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
It’s wonderful to hear that you’re using your Galaxy A15 5G for work, entertainment, and staying connected with friends and loved ones. With its immersive display and enhanced functionality, staying in touch on the go has become much easier. To ensure you’re getting optimal performance from your device, please remember to close any background apps. Sometimes background applications continue to run, which can cause your device to lag. This is a common solution to enhance performance. You can also optimize your device using the Device Care feature. To do this, navigate to Settings, then tap on Device Care, and select "Optimize now." On some devices, you may need to go to "Battery and Device Care." This process will close all running apps and clear out any unused memory. These troubleshooting options are a good start. If you continue to experience issues after trying these methods, please don’t hesitate to reach out to our Samsung Support Team for further assistance. We appreciate your feedback and thank you for being a part of Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product has amazing features and battery life
on February 11, 2025
Posted by: Nymmie
[This review was collected as part of a promotion.] My favorite part of this device is how customizable it is and how much storage is offers. As someone who is a high storage user, it's great for me because I take lots of pictures and play a few bigger games. That makes this phone ideal for me. The next feature I love is the battery life. Depending on how much you are on your phone throughout the day it can last up to 1 to two days. I do love that the Samsung Galaxy A series phones are so budget friendly as well. If you need a budget friendly Samsung phone that is great quality and has lots of great features, then this is the perfect phone for you!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Dedicated to Samsung
on February 11, 2025
Posted by: Karlilyanna
[This review was collected as part of a promotion.] I am dedicated to Samsung. With its seamless actions between apps it makes every day usage easy to navigate between work and fun.
Value
5
Written by a customer while visiting Samsung US