Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
2,867
4 Stars
1,021
3 Stars
382
2 Stars
117
1 Star
71
78%of customers recommend this product.
(
63 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
This is a very reliable phone.
on March 17, 2025
Posted by: Swtbliss
[This review was collected as part of a promotion.] "I've had this phone for a few years now, and I'm absolutely loving it! The display is crisp and vibrant, the battery life is impressive, and the camera takes stunning photos. The processing speed is super fast, making it perfect for gaming and multitasking.
The design is sleek and premium, feeling solid in my hand. I've also been impressed with the durability - it's withstood a few accidental drops without any issues.
One of my favorite features is the long-lasting battery. I can easily get a full day's use out of it, even with heavy usage.
Overall, I'm thoroughly impressed with this phone and would highly recommend it to anyone looking for a high-quality device!"
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great app store.
on March 17, 2025
Posted by: Momof21985
[This review was collected as part of a promotion.] Seamless actions across apps. Nice app store, quick on and off. Updates don't take too long and can set an alarm for them to go off so it doesn't disrupt your day.
Value
3
Response from Samsung USBy R&R, March 18, 2025
Hi to you, Momof21985,
We are so happy you can keep up with your day with your Galaxy A15 5G. Getting your alerts so you can stay informed is essential, especially as a mom! Having all your information in the palm of your hand makes using your device so effortless. Packed with many cool features you can enjoy on your Galaxy A15 5G, like tracking your fitness activity with Samsung Health and storing sensitive information with Samsung Wallet. We are excited about upcoming features with the One UI 7, such as the Seamless Action Cross Apps that you can find on the Galaxy S25 S Series devices. We thank you for reaching out. Thanks for choosing innovation with Samsung!
-Ty
Samsung Support
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We are so happy you can keep up with your day with your Galaxy A15 5G. Getting your alerts so you can stay informed is essential, especially as a mom! Having all your information in the palm of your hand makes using your device so effortless. Packed with many cool features you can enjoy on your Galaxy A15 5G, like tracking your fitness activity with Samsung Health and storing sensitive information with Samsung Wallet. We are excited about upcoming features with the One UI 7, such as the Seamless Action Cross Apps that you can find on the Galaxy S25 S Series devices. We thank you for reaching out. Thanks for choosing innovation with Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Very Responsive
on March 17, 2025
Posted by: Blooker
[This review was collected as part of a promotion.] Takes great pictures, has a very good display when watching movies.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has Great Features across the board
on March 17, 2025
Posted by: Proudmomm3
[This review was collected as part of a promotion.] I use this phone for multiple reasons. I stream my videos on it. I play multiple games. Ones that I have downloaded and that come already added. I use it for work also. It had a great battery life. I love the updates it adds when the are needed. It has all access to features that are needed. It's seamless actions across apps is great. The pictures are also beautiful and great quality.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
love my A15
on March 17, 2025
Posted by: Arielle
[This review was collected as part of a promotion.] works when it wants to.. freezes alot. the Graphics are wonderful take amazing pictures
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
The product.Has a great battery life
on March 17, 2025
Posted by: Johny5
[This review was collected as part of a promotion.] The product has a great battery life although it is lacking in some areas as I use the Device for streaming.
End It often lags and gets stuck At the worst.
Times frequently happened to restart it and exit out of all my other applications to keep it running very frus trading. Also, I've already broken the screen in 4 different places.And I have not been rough with it.Therefore the durability is lacking
End It often lags and gets stuck At the worst.
Times frequently happened to restart it and exit out of all my other applications to keep it running very frus trading. Also, I've already broken the screen in 4 different places.And I have not been rough with it.Therefore the durability is lacking
Value
2
Response from Samsung USBy R&R, March 18, 2025
Hey Johny5 (is alive),
We are delighted to hear that your Galaxy A15 5G is helping you stay connected and keep you going with the excellent battery life. A 5000mAh battery you can be certain you are powered up and ready to go! If your phone is slowing down, closing apps you're not using can improve its performance. Additionally, it's essential to check for software updates regularly. To do this on your device, go to Settings. Then, swipe to find and tap on Software Update or System Updates, which may vary by model. Tap "Download and Install" or "Check for Software Updates." If an update is available, it will start downloading. On some devices, you may need to tap "Download Now." Once the download is complete, follow the on-screen instructions to install the update. You may also receive notifications about the software update on your phone periodically. If you cannot complete the update immediately, schedule it for later, such as after hours or at any time convenient for you. For more tips on keeping your device in top condition, check out the article "Samsung Phone or Tablet Freezes and Crashes," which contains helpful information. Thank you for reaching out. Your support means a lot to us at Samsung!
-Ty
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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We are delighted to hear that your Galaxy A15 5G is helping you stay connected and keep you going with the excellent battery life. A 5000mAh battery you can be certain you are powered up and ready to go! If your phone is slowing down, closing apps you're not using can improve its performance. Additionally, it's essential to check for software updates regularly. To do this on your device, go to Settings. Then, swipe to find and tap on Software Update or System Updates, which may vary by model. Tap "Download and Install" or "Check for Software Updates." If an update is available, it will start downloading. On some devices, you may need to tap "Download Now." Once the download is complete, follow the on-screen instructions to install the update. You may also receive notifications about the software update on your phone periodically. If you cannot complete the update immediately, schedule it for later, such as after hours or at any time convenient for you. For more tips on keeping your device in top condition, check out the article "Samsung Phone or Tablet Freezes and Crashes," which contains helpful information. Thank you for reaching out. Your support means a lot to us at Samsung!
-Ty
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Customer Rating
2
fails to receive calls/texts often.
on March 17, 2025
Posted by: jausik
[This review was collected as part of a promotion.] Would be fine if more reliable. Replaced SIM card multiple times. Only owned since September 2024. Problem persists!
Value
2
Response from Samsung USBy R&R, March 19, 2025
Hi jausik,
Thank you for reaching out and letting us know about your experience with your Galaxy A15 5G. Finding a device to keep up with your day-to-day tasks is vital in our modern tech era. The Galaxy A15 5G can help you create, be productive, and connect with family and friends. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. If you are using a 5G device but cannot connect to 5G, please check with your carrier to see whether you are subscribed to a 5G plan and that there aren't any issues with your account. You can also check if you are in a region supporting 5G. Check with your network carrier to ensure your device gets a good reception to your phone in the area you frequent most, like home and/or work. In some cases, your service provider may have to re-register your home address on your account to ensure you are accessing the accurate signals in your area. You can check your network on your device by navigating to and open Settings, tap Connections, and then tap Mobile networks. Tap Network mode, and then select your desired mode. You may want to ensure that "Allow 5G service" is selected. You can also reset your mobile network if necessary. Open Settings and then tap General management. Tap Reset, and then tap Reset network settings. Tap Reset settings. You will be prompted to enter your PIN or password to continue if you have one set. Finally, tap Reset. You can now test your mobile connection. Contact your carrier for assistance with network access and regarding your account if needed. For further assistance, please reach out to the Samsung Support Team. We're here to help—thank you for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Thank you for reaching out and letting us know about your experience with your Galaxy A15 5G. Finding a device to keep up with your day-to-day tasks is vital in our modern tech era. The Galaxy A15 5G can help you create, be productive, and connect with family and friends. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. If you are using a 5G device but cannot connect to 5G, please check with your carrier to see whether you are subscribed to a 5G plan and that there aren't any issues with your account. You can also check if you are in a region supporting 5G. Check with your network carrier to ensure your device gets a good reception to your phone in the area you frequent most, like home and/or work. In some cases, your service provider may have to re-register your home address on your account to ensure you are accessing the accurate signals in your area. You can check your network on your device by navigating to and open Settings, tap Connections, and then tap Mobile networks. Tap Network mode, and then select your desired mode. You may want to ensure that "Allow 5G service" is selected. You can also reset your mobile network if necessary. Open Settings and then tap General management. Tap Reset, and then tap Reset network settings. Tap Reset settings. You will be prompted to enter your PIN or password to continue if you have one set. Finally, tap Reset. You can now test your mobile connection. Contact your carrier for assistance with network access and regarding your account if needed. For further assistance, please reach out to the Samsung Support Team. We're here to help—thank you for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy A15
on March 17, 2025
Posted by: LouM78
[This review was collected as part of a promotion.] It's a wonderful phone I use it for everyday use. It helps when I am out and need Google for the search. And I have a map on hand when I need it. The voice command is good when I am in a hurry to find or look something up. Cameras are very clear and the zoom work great. Love this phone
Value
5
Written by a customer while visiting Samsung US