Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
2,867
4 Stars
1,021
3 Stars
382
2 Stars
117
1 Star
71
78%of customers recommend this product.
(
63 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Customer Rating
3
The phone overheat too often.
on March 17, 2025
Posted by: Sansan45
[This review was collected as part of a promotion.] The phone is great for the price with nice features. However it's always overheating. It also barely can run two app at time, even in the background.
Value
3
Response from Samsung USBy R&R, March 19, 2025
Salutations Sansan45,
Thank you for sharing your experiences with your Galaxy A15 5G device. It's a simple yet sophisticated phone with all the features of a great device. If your device is overheating, it may be a sign that it's time to perform some updates or adjustments. Your phone may become warmer if you are near a heat source, such as direct sunlight. Additionally, using multiple apps for an extended period or running processor-intensive applications like games or GPS tracking can cause the device to heat up and slow down. Check for system and firmware updates to help bring your device back to a normal operating temperature. Another factor contributing to overheating is using a non-Samsung charger or incompatible or defective USB cables. Please review the article below for more tips on keeping your Galaxy device at its normal operating temperature. It includes valuable information on how to keep your device cool. Thank you for your feedback, and thank you for being a valued Samsung customer!
-Ty
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
Samsung Support
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Thank you for sharing your experiences with your Galaxy A15 5G device. It's a simple yet sophisticated phone with all the features of a great device. If your device is overheating, it may be a sign that it's time to perform some updates or adjustments. Your phone may become warmer if you are near a heat source, such as direct sunlight. Additionally, using multiple apps for an extended period or running processor-intensive applications like games or GPS tracking can cause the device to heat up and slow down. Check for system and firmware updates to help bring your device back to a normal operating temperature. Another factor contributing to overheating is using a non-Samsung charger or incompatible or defective USB cables. Please review the article below for more tips on keeping your Galaxy device at its normal operating temperature. It includes valuable information on how to keep your device cool. Thank you for your feedback, and thank you for being a valued Samsung customer!
-Ty
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxys are truly awesome!
on March 17, 2025
Posted by: Jnape2328
[This review was collected as part of a promotion.] I have never had a Samsung Galaxy before, but I have ALWAYS been pro Android! I always went with the cheapest phone possible, being a single mom. However, I was able to find a deal to get four lines and new devices for those lines, and of course I acted on that! Even though it's a later model of a Galaxy, I still absolutely LOVE it! And they are so much better than the "cheap" Androids! I definitely will not ever want anything but a Samsung Galaxy - of whatever model -from here on out! Thanks Samsung for making your phones truly awesome!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is dependable and user friendly
on March 17, 2025
Posted by: Mosleymojo
[This review was collected as part of a promotion.] The Samsung A15 5G is very user friendly and has great security features also is a great reliable platform to use either streaming web surfing and taking pictures
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It's OK, but I'd rather upgrade
on March 17, 2025
Posted by: Victor123
[This review was collected as part of a promotion.] All in all, it's a good phone, but to those who care a lot, the camera isn't all that great. It's nice how portable and small it is, though. Mainly because of my small hands. I would definitely recommend using 128gb of storage for regular use, 256/512 for gaming, and 1tb for business/video making. But to those who don't have a budget, get the S25 Ultra, no other models.
Value
3
Response from Samsung USBy R&R, March 18, 2025
Hey Victor123,
We appreciate your review and thank you for sharing your perspective of your Galaxy A15 5G! With its redesigned frame and back cover, create a sleek profile that adds function and fashion to your everyday. Load games, browse the web and download content with an awesomely fast 5G phone featuring a powerful octa-core processor. With a more powerful camera than before, you can see fine details even from far away. Don't miss a precious moment with family and friends on this crisp, clear 50-megapixel camera phone. If you want to get the most out of your camera, make some adjustments in the Camera app. It can take photos of everything from basic to masterpieces, inspiring creativity and excitement. Please check out the article "Capture and edit photos on the Galaxy A15 5G, A25 5G, and A35 5G" to learn more about how to get the most out of your camera and all it can do! We thank you for your feedback. Thank you for being a part of the Samsung community!
-Ty
Capture and edit photos on the Galaxy A15 5G, A25 5G, and A35 5G
https://www.samsung.com/us/support/answer/ANS10000748/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
We appreciate your review and thank you for sharing your perspective of your Galaxy A15 5G! With its redesigned frame and back cover, create a sleek profile that adds function and fashion to your everyday. Load games, browse the web and download content with an awesomely fast 5G phone featuring a powerful octa-core processor. With a more powerful camera than before, you can see fine details even from far away. Don't miss a precious moment with family and friends on this crisp, clear 50-megapixel camera phone. If you want to get the most out of your camera, make some adjustments in the Camera app. It can take photos of everything from basic to masterpieces, inspiring creativity and excitement. Please check out the article "Capture and edit photos on the Galaxy A15 5G, A25 5G, and A35 5G" to learn more about how to get the most out of your camera and all it can do! We thank you for your feedback. Thank you for being a part of the Samsung community!
-Ty
Capture and edit photos on the Galaxy A15 5G, A25 5G, and A35 5G
https://www.samsung.com/us/support/answer/ANS10000748/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
4
This product loads slow
on March 17, 2025
Posted by: Geegee
[This review was collected as part of a promotion.] Use daily use bit after talking with agent this product works great
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Not the greatest
on March 17, 2025
Posted by: Myra66
[This review was collected as part of a promotion.] Not enough memory ,slow on loading, battery drains fast .
Value
3
Response from Samsung USBy R&R, March 19, 2025
Hi Myra66,
Thank you for your insight on your Galaxy A15 5G! If you are looking for a device that offers excellent performance, a vibrant display, and an Octa-core Processor and a device you can do more on. You have it with the Galaxy A15 5G. Giving you all the essentials and making your mobile experience superior with the breathtaking moments you can capture with the 50MP main camera. If you want to get the best performance out of your device, consider doing a Quick optimization on your device. Sometimes, we have to go in and do a little software clear-up to make sure our devices are staying in tip-top condition. The Quick Optimization feature boosts your device's overall performance by pinpointing apps that drain battery life. It helps by freeing up memory, removing junk files, scanning for malware, and shutting down apps running in the background. Optimizing your phone is a fast and easy process! You will see a change in your device in just a matter of moments. We thank you for sharing your input. Thanks for making Samsung your go-to choice!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for your insight on your Galaxy A15 5G! If you are looking for a device that offers excellent performance, a vibrant display, and an Octa-core Processor and a device you can do more on. You have it with the Galaxy A15 5G. Giving you all the essentials and making your mobile experience superior with the breathtaking moments you can capture with the 50MP main camera. If you want to get the best performance out of your device, consider doing a Quick optimization on your device. Sometimes, we have to go in and do a little software clear-up to make sure our devices are staying in tip-top condition. The Quick Optimization feature boosts your device's overall performance by pinpointing apps that drain battery life. It helps by freeing up memory, removing junk files, scanning for malware, and shutting down apps running in the background. Optimizing your phone is a fast and easy process! You will see a change in your device in just a matter of moments. We thank you for sharing your input. Thanks for making Samsung your go-to choice!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Slim and sleek design. Amazing features!!!
on March 17, 2025
Posted by: WHODINI
[This review was collected as part of a promotion.] The "Galaxy A15 5G" seamlessly integrates across all platforms and applications with actions spanning any app. Built in AI features like "Now Brief" make daily tasks and problem solving absolutely elementary my dear Watson! "Audio Eraser" comes in handy when you are hearing impaired such as I.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on March 17, 2025
Posted by: LovetheGalaxy
[This review was collected as part of a promotion.] I love this phone. The picture quality is great. Does exactly what it's supposed to do. Never miss anything important. I would always stick with the galaxy phones. The microphone is great. Never drops calls and can use the internet with no problems. I would recommend this phone to everyone.
Value
5
Written by a customer while visiting Samsung US