Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
2,867
4 Stars
1,021
3 Stars
382
2 Stars
117
1 Star
71
78%of customers recommend this product.
(
63 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Customer Rating
3
The phone for the non multitasker
on March 17, 2025
Posted by: MissLily
[This review was collected as part of a promotion.] This phone is great for people who can do only one thing at a time and then barely that, constantly stops my music when I'm playing a game Pokemon go won't even work everything stops and starts sporadically
Value
3
Response from Samsung USBy R&R, March 20, 2025
Hello MissLily,
Thank you for reaching out and sharing your experience with your Galaxy A15 5G! There is nothing like being in a good game and your phone starts to stall on you. Before starting your game, optimize quickly to allow for the best performance from your device. In some cases, your phone is processing a lot of things at one time, and it will cause some slowdown. Suppose you are playing a game that utilizes your device's GPS. This will pull a lot of processing power and battery while trying to stay connected to the network. It's a lot on any device, especially if you get to an area with limited reception. Before you start gaming, completing this troubleshooting step will help your phone performance; from Settings, swipe to and tap Device care. Tap Optimize now, and then tap Done. We thank you for your feedback. Thank you for being a part of the Samsung community!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Thank you for reaching out and sharing your experience with your Galaxy A15 5G! There is nothing like being in a good game and your phone starts to stall on you. Before starting your game, optimize quickly to allow for the best performance from your device. In some cases, your phone is processing a lot of things at one time, and it will cause some slowdown. Suppose you are playing a game that utilizes your device's GPS. This will pull a lot of processing power and battery while trying to stay connected to the network. It's a lot on any device, especially if you get to an area with limited reception. Before you start gaming, completing this troubleshooting step will help your phone performance; from Settings, swipe to and tap Device care. Tap Optimize now, and then tap Done. We thank you for your feedback. Thank you for being a part of the Samsung community!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love the phone
on March 17, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I love how long I can listen to my music, strong battery
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
battery runs down fast, I could be at 100% then 0%
on March 17, 2025
Posted by: Retiredinslady
[This review was collected as part of a promotion.] I use my phone for pics, calling, texting, calendar, calculator, minor games. Battery runs out to fast.
Auto eraser would be awesome
Auto eraser would be awesome
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Love a samsung
on March 17, 2025
Posted by: Lezlee66270
[This review was collected as part of a promotion.] Seems like the newer Samsung aren't as great as the Samsung I had years ago. The ones of today and last couple I've had have to be turned off for a period of time and restarted a lot to keep it going good. Other than that all good.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
A15 is amazing
on March 17, 2025
Posted by: PEPITO
[This review was collected as part of a promotion.] I honestly find the A15 5G very seamless and easy to use. The apps all feel great to use and the very details from the Samsung apps to the camera and other apps, all feel great and have helped me a lot in understanding this device. Video recording also is good and the audio also provides great listening and the quality feels top notched. And also the specs to device is so good that I find myself learning about them more and learning how to fully understand what makes the phone operate so efficiently and effectively. But that's the my overall review of the Samsung Galaxy A15 5G.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product has many great features
on March 17, 2025
Posted by: Nikkib
[This review was collected as part of a promotion.] The seamless actions across apps makes using my device so much more exciting. Thank you
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Good for now....
on March 17, 2025
Posted by: Knoediss
[This review was collected as part of a promotion.] Faster than my old. Will use it for the year. But as soon as I can afford to upgrade, I will be getting a better phone. Certain things are a F rating for me. Like copy and paste from my texts to maps. Also really touchy options, like why do I need some of these options. A little over developed in the lock screen and biometrics. Too sensitive to the clothes I wear. Pull out the device and I am locked out because my pants pocket unsuccessfully tried to unlock my phone 20 plus times.
Value
2
Response from Samsung USBy R&R, March 21, 2025
Greetings Knoediss,
Thank you for sharing your thoughts on the Galaxy A15 5G! It’s great to hear you’ve noticed the speed improvement over your previous device. The A15 5G has been built to provide a reliable and efficient experience, and we’re always working on refining features to make everyday use even more seamless. If your phone is locking up on you in your pocket, try entering your regular PIN, password, or pattern to regain entry. We thank you for your review. Thank you for being a valued Samsung customer!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for sharing your thoughts on the Galaxy A15 5G! It’s great to hear you’ve noticed the speed improvement over your previous device. The A15 5G has been built to provide a reliable and efficient experience, and we’re always working on refining features to make everyday use even more seamless. If your phone is locking up on you in your pocket, try entering your regular PIN, password, or pattern to regain entry. We thank you for your review. Thank you for being a valued Samsung customer!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
1
Very slow processing speeds
on March 17, 2025
Posted by: Sparki
[This review was collected as part of a promotion.] The Samsung Galaxy A15 5G is super slow. It took, literally, 30 seconds for it to register from the dial pad to the call screen after dailing a number and hitting send. I would definitely NOT recommend this phone to anyone.
Value
1
Response from Samsung USBy R&R, March 20, 2025
Ciao Sparki,
Thank you for updating us on your experience with the Galaxy A15 5G! If your phone takes a while to dial out, it's likely due to the device trying to connect to a signal rather than a software matter. If you're using a 5G device but cannot connect to 5G, please check with your carrier to confirm that you are subscribed to a 5G plan and have no issues with your account. Additionally, ensure that you are in an area that supports 5G coverage. To verify your mobile network settings, navigate to Settings, tap on Connections, and then select Mobile networks. Make sure that "Allow 5G service" is enabled. We also recommend reading the article "Issues with mobile network connection on Samsung phone or tablet," linked below, to learn more about troubleshooting steps and how to ensure your phone works effectively with your mobile network. We appreciate your feedback. Thank you for choosing Samsung!
-Ty
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for updating us on your experience with the Galaxy A15 5G! If your phone takes a while to dial out, it's likely due to the device trying to connect to a signal rather than a software matter. If you're using a 5G device but cannot connect to 5G, please check with your carrier to confirm that you are subscribed to a 5G plan and have no issues with your account. Additionally, ensure that you are in an area that supports 5G coverage. To verify your mobile network settings, navigate to Settings, tap on Connections, and then select Mobile networks. Make sure that "Allow 5G service" is enabled. We also recommend reading the article "Issues with mobile network connection on Samsung phone or tablet," linked below, to learn more about troubleshooting steps and how to ensure your phone works effectively with your mobile network. We appreciate your feedback. Thank you for choosing Samsung!
-Ty
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US