Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
2,867
4 Stars
1,021
3 Stars
382
2 Stars
117
1 Star
71
78%of customers recommend this product.
(
63 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
Better than other phones
on April 6, 2025
Posted by: ILuvSam
[This review was collected as part of a promotion.] This phone works very good compared to my other phone I've had. It has amazing features, alot of useful information in the settings app
Value
5
Response from Samsung USBy R&R, April 7, 2025
Howdy ILuvSam,
Thank you for sharing your feedback on the Galaxy A15 5G! It’s great to hear you’re enjoying its impressive features and finding the settings app full of helpful information. This phone is designed for a seamless user experience, making it easy to explore and customize settings to fit your preferences. We’re thrilled that the Galaxy A15 5G has exceeded your expectations and performed so well compared to your previous phone. We hope it continues to enhance your daily routine and meet all your needs. Thank you for your glowing review. Thanks for being a part of the Samsung community.
-Ty
Samsung Support
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Thank you for sharing your feedback on the Galaxy A15 5G! It’s great to hear you’re enjoying its impressive features and finding the settings app full of helpful information. This phone is designed for a seamless user experience, making it easy to explore and customize settings to fit your preferences. We’re thrilled that the Galaxy A15 5G has exceeded your expectations and performed so well compared to your previous phone. We hope it continues to enhance your daily routine and meet all your needs. Thank you for your glowing review. Thanks for being a part of the Samsung community.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4
Excellent for the money
on April 6, 2025
Posted by: SamsungFan4HisLife
[This review was collected as part of a promotion.] This is a Samsung phone. It's the lower end prepaid, not the bells and whistles of a Galaxy or Ultra. But bet that it's still Samsung.
It's snappy and responsive. Load times are seconds, sometimes.double digit seconds faster for apps and games compared Motorola's and LGs counterparts in the same price range when pitted against my friends.
On a whim of a guess, it'd put this little beast and it's seamless actions across apps on par with the S21 series at the least. Some tweaks and performance adjustments might even bring it higher (I wouldn't know since my girlfriend stole it. She loved it more than me, but the "I'm sorry" pictures she's sent me let's me know it takes GREAT images and video.
Double thanks for that Samsung!
It's snappy and responsive. Load times are seconds, sometimes.double digit seconds faster for apps and games compared Motorola's and LGs counterparts in the same price range when pitted against my friends.
On a whim of a guess, it'd put this little beast and it's seamless actions across apps on par with the S21 series at the least. Some tweaks and performance adjustments might even bring it higher (I wouldn't know since my girlfriend stole it. She loved it more than me, but the "I'm sorry" pictures she's sent me let's me know it takes GREAT images and video.
Double thanks for that Samsung!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Good phone for the price.
on April 6, 2025
Posted by: Flamingo
[This review was collected as part of a promotion.] Pretty tough for a smart phone I've dropped it several times and not a scratch yet. And for the price it's pretty good value no issues and I've had it for about a year now.
Value
5
Response from Samsung USBy R&R, April 11, 2025
Hola Flamingo,
Thank you for sharing your insight on your Galaxy A15 5G. It is so great to hear how durable you Galaxy A15 5G has been, even after some mishaps, it still going strong. A device that holds up and performs consistently over time is exactly what you want in your everyday life. We hope you keep going strong with you Galaxy A15 5G. Thank you for your review. Your support means a lot to us at Samsung!
-Ty
Samsung Support
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Thank you for sharing your insight on your Galaxy A15 5G. It is so great to hear how durable you Galaxy A15 5G has been, even after some mishaps, it still going strong. A device that holds up and performs consistently over time is exactly what you want in your everyday life. We hope you keep going strong with you Galaxy A15 5G. Thank you for your review. Your support means a lot to us at Samsung!
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
4
ISSUES WITH HOME SCREEN
on April 6, 2025
Posted by: Papapenguin
[This review was collected as part of a promotion.] After I'd had the device for only a few months, the home and lock screens would, spontaneously revert to screens I'd changed from several weeks/months ago. After many days of frustration, I contacted the manufacturer (Samsung) and after the call, the device worked very well. Just recently, however, the device (Samsung A15 5G) has been acting up again...so I'm planning on going to another brand when eligible for upgrade.
Value
4
Response from Samsung USBy R&R, April 9, 2025
Hi Papapenguin,
Thank you for sharing how it is going with your Galaxy A15 5G. From what it appears, your device may be loading background apps that were still open in the background and not properly closed out. You'll be able to see your recent apps with a single tap. From the Home screen, tap the Recents icon to the left of the Home button. All of your active or opened apps will be listed. To open an app, simply tap it. To view more apps, swipe left or right. To close an app, swipe up. To close all apps, tap Close all. You can learn more about closing down apps in the background of your device by checking out the article titled, “Manage Recent apps on your Galaxy phone or tablet” linked below. Thank you for reaching out and sharing your experience. Thank you for being a valued Samsung customer!
Manage Recent apps on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001359/#:~:text=From%20the%20Home%20screen%2C%20tap,to%20close%20these%20running%20apps.
-Ty
Samsung Support
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Samsung Community
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Thank you for sharing how it is going with your Galaxy A15 5G. From what it appears, your device may be loading background apps that were still open in the background and not properly closed out. You'll be able to see your recent apps with a single tap. From the Home screen, tap the Recents icon to the left of the Home button. All of your active or opened apps will be listed. To open an app, simply tap it. To view more apps, swipe left or right. To close an app, swipe up. To close all apps, tap Close all. You can learn more about closing down apps in the background of your device by checking out the article titled, “Manage Recent apps on your Galaxy phone or tablet” linked below. Thank you for reaching out and sharing your experience. Thank you for being a valued Samsung customer!
Manage Recent apps on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001359/#:~:text=From%20the%20Home%20screen%2C%20tap,to%20close%20these%20running%20apps.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
My Galaxy A15 5G is beautiful. God Job Samsung.
on April 6, 2025
Posted by: Cholopo
[This review was collected as part of a promotion.] Me encanta, es muy fluido en respecto a todas sus funciones, estoy muy satisfecho.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Exceptional device. Exceptional price.
on April 6, 2025
Posted by: MkellyA15
[This review was collected as part of a promotion.] My samsung A15 has preformed phenomenally across the board. Given the price point of this beautiful device, it has treated me rather well. If i had say something about it that i wasnt as pleased with, then it would be that it seems to not want to connect to wifi as well as other devices, but thats absolutely nit-picking. With its lighting fast & seamless action across apps, to its luxurious luster (mine is the blue one). Preformance to price ratio most likely is unmatched by anything in the market.
Value
4
Response from Samsung USBy R&R, April 7, 2025
Hiya MkellyA15
Thank you for sharing your experience with the Galaxy A15 5G! It's fantastic to hear that the device has exceeded your expectations with its sleek design, especially in the stunning blue and impressive performance balance. If you're experiencing any challenges with Wi-Fi connectivity, optimizing your network settings or ensuring your device firmware is updated can help enhance the connection. These adjustments are easy to explore and can improve the overall experience. Sometimes, Wi-Fi difficulties are caused by a simple network. Please check out the article below to discover ways to reconnect or reset your Wi-Fi settings on your device. We're thrilled that you're enjoying the features and value that the Galaxy A15 5G offers. It's great to see it providing such a phenomenal experience! We appreciate your trust in Samsung!
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshoot/TSG10002018/
-Ty
Samsung Support
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Samsung Community
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Thank you for sharing your experience with the Galaxy A15 5G! It's fantastic to hear that the device has exceeded your expectations with its sleek design, especially in the stunning blue and impressive performance balance. If you're experiencing any challenges with Wi-Fi connectivity, optimizing your network settings or ensuring your device firmware is updated can help enhance the connection. These adjustments are easy to explore and can improve the overall experience. Sometimes, Wi-Fi difficulties are caused by a simple network. Please check out the article below to discover ways to reconnect or reset your Wi-Fi settings on your device. We're thrilled that you're enjoying the features and value that the Galaxy A15 5G offers. It's great to see it providing such a phenomenal experience! We appreciate your trust in Samsung!
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshoot/TSG10002018/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone ! Best one I've ever had !
on April 6, 2025
Posted by: MkRey0212
[This review was collected as part of a promotion.] I use my Samsung A 15 just like a computer and it works seamlessly! No lagging, no slow down no matter how many apps I'm running. It's like having a computer in phone form. Does anything I want and thrn some. The app store has many, many free apps that are very popular and useful.
Value
5
Response from Samsung USBy R&R, April 11, 2025
Hiya MkRey0212,
Thanks for the high praise on your Galaxy A15 5G; we are truly grateful! We are thrilled to hear how seamlessly your Galaxy a15 5G fits into your life and how it answers all your tech needs. It’s really like having a powerful computer right in the palms of your hands. Smooth performance, versatile app options, and reliability are all on the go. With 4GB of RAM and 64GB or 128GB of storage, expandable by up to 1TB with a microSD card, you also have storage to boot. That’s what the Galaxy A Series is all about! We thank you for your glowing review. Here’s to your Galaxy A15 5G, keeping up with all your everyday energy. We thank you for your support of Samsung!
-Ty
Samsung Support
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Thanks for the high praise on your Galaxy A15 5G; we are truly grateful! We are thrilled to hear how seamlessly your Galaxy a15 5G fits into your life and how it answers all your tech needs. It’s really like having a powerful computer right in the palms of your hands. Smooth performance, versatile app options, and reliability are all on the go. With 4GB of RAM and 64GB or 128GB of storage, expandable by up to 1TB with a microSD card, you also have storage to boot. That’s what the Galaxy A Series is all about! We thank you for your glowing review. Here’s to your Galaxy A15 5G, keeping up with all your everyday energy. We thank you for your support of Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
The product has better quality picture sound
on April 6, 2025
Posted by: Wolfman25
[This review was collected as part of a promotion.] Apps are faster best quality speeds picture sound new exciting apps to experience I'm still learning but there is so much more fun things in the Samsung a 15 5g it's excellent
Value
5
Response from Samsung USBy R&R, April 11, 2025
Hello Wolfman,
Thank you for sharing your excitement for your Galaxy A15 5G. With stunning displays, large storage capacities, and incredible cameras, the Galaxy A15 5G includes all of the essential functions required for a powerful phone companion! We are so glad to hear that you are loving the fast performance, picture, quality, and immersive audio. It’s a powerhouse designed to keep up with evdreything you want ot exploer. And it sounds like you are just getting started. Let us help you out by getting you some details on how you can enjoy all the features on your device. There will be a link provided below that goes into all the “Essential features on the Galaxy A15 5G, A25 5G, and A35 5G” on your device. We thank you for taking the time to reach out! Thanks for making Samsung your go-to choice!
Essential features on the Galaxy A15 5G, A25 5G, and A35 5G
https://www.samsung.com/us/support/answer/ANS10000749/
-Ty
Samsung Support
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Thank you for sharing your excitement for your Galaxy A15 5G. With stunning displays, large storage capacities, and incredible cameras, the Galaxy A15 5G includes all of the essential functions required for a powerful phone companion! We are so glad to hear that you are loving the fast performance, picture, quality, and immersive audio. It’s a powerhouse designed to keep up with evdreything you want ot exploer. And it sounds like you are just getting started. Let us help you out by getting you some details on how you can enjoy all the features on your device. There will be a link provided below that goes into all the “Essential features on the Galaxy A15 5G, A25 5G, and A35 5G” on your device. We thank you for taking the time to reach out! Thanks for making Samsung your go-to choice!
Essential features on the Galaxy A15 5G, A25 5G, and A35 5G
https://www.samsung.com/us/support/answer/ANS10000749/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US