Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
2,867
4 Stars
1,021
3 Stars
382
2 Stars
117
1 Star
71
78%of customers recommend this product.
(
63 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
The Galaxy A15 5G is a standout device
on May 31, 2025
Posted by: Cody31951
[This review was collected as part of a promotion.] The Galaxy A15 5G is a standout device that offers impressive performance, a vibrant display, and advanced camera capabilities. Users rave about its seamless 5G connectivity, long-lasting battery life, and sleek design. With a powerful processor and ample storage, this phone is perfect for multitasking, streaming, and capturing life's moments. Many reviewers praise its affordability without compromising on features, making it an excellent choice for those seeking a reliable and future-proof smartphone. Overall, the Galaxy A15 5G is a top-notch option that delivers exceptional value and performance.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Lots of bells and whistles.
on May 31, 2025
Posted by: Gypsynme395
[This review was collected as part of a promotion.] I am 68 and it's actually been fun figuring out all the bells and whistles. I have learned to make sure to remember how I got to where I am if I'm making any changes to my settings. If I'm not sure STOP take 5 and then come back to it. I also know if I get in a jam I can go to my provider U.S. Cellular (I hope it's okay to mention it.) This is my first time using AI on my new Galaxy phone and it's interesting and fun.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung A15 5G. Would not have again...
on May 31, 2025
Posted by: MsCmslst
[This review was collected as part of a promotion.] My galaxy A15 5G has given me issues since day 1. I have trouble completing things I wanted to do because a lot of the time the apps will just close for no reason and when I go back nothing has been saved, I never get error messages or anything. AND, I have found it doing things such as making calls while I am 5 feet away!!! And it's not because I asked Google assistant or Galaxy AI or even Bixby. I'm usually in a quiet room not talking when it happens. I absolutely hate this phone !!
Value
1
Response from Samsung USBy R&R, June 2, 2025
Hi there MsCmslst,
Thank you for sharing your experience with the Galaxy A15 5G! If you find that your phone isn't performing as expected, we recommend checking for app updates. If an app is installed but not functioning correctly or crashing, please look for updates in the Google Play Store or Galaxy Store. For apps downloaded from third-party sources, verify updates there as well. When using the Play Store or Galaxy Store to download an app, you can confirm its availability beforehand. If your device won't allow the download or if the app doesn't appear in either store, it may not be compatible. For instance, some apps designed for older versions of Android might not work on newer devices.
Once you've ensured that the app is updated, open it to see if performance has improved. If your phone is up to date and still not functioning as intended, consider performing a factory reset. This provides your device with a clean slate, allowing you to set it up to your preferences. The article linked below outlines situations when a reset might be beneficial. Additionally, a link with more information about app crashes will be included. If you need further assistance, please contact the Samsung Support Team—we're here to help. Thank you for choosing Samsung!
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10000736/#:~:text=Check%20for%20app%20updates.,the%20issue%20has%20been%20fixed.
Perform a factory reset on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002030/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A15 5G! If you find that your phone isn't performing as expected, we recommend checking for app updates. If an app is installed but not functioning correctly or crashing, please look for updates in the Google Play Store or Galaxy Store. For apps downloaded from third-party sources, verify updates there as well. When using the Play Store or Galaxy Store to download an app, you can confirm its availability beforehand. If your device won't allow the download or if the app doesn't appear in either store, it may not be compatible. For instance, some apps designed for older versions of Android might not work on newer devices.
Once you've ensured that the app is updated, open it to see if performance has improved. If your phone is up to date and still not functioning as intended, consider performing a factory reset. This provides your device with a clean slate, allowing you to set it up to your preferences. The article linked below outlines situations when a reset might be beneficial. Additionally, a link with more information about app crashes will be included. If you need further assistance, please contact the Samsung Support Team—we're here to help. Thank you for choosing Samsung!
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10000736/#:~:text=Check%20for%20app%20updates.,the%20issue%20has%20been%20fixed.
Perform a factory reset on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002030/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
My A15 G5 one of the best yet out of Samsung
on May 31, 2025
Posted by: Werdna
[This review was collected as part of a promotion.] I've always been a Samsung fan, knowing how superior their products are it was an easy decision. The only comparison left was what features I wanted. I decided on the A15 come packed with all that you could need at a price point below most comparable product.
256 GB storage plus the 8 GB RAM allow for lighting speed operation, anything more than 6.5" screen would be a TV. With 50 MegPix wide angle camera, 5 Meg Ultra wide, 2 Meg Macro Cam no picture is ever clearer or perfect unless you're using a short mega zoom camera. The camera even has a build on AI for clearer photos even in low light & to optimize your scene.
I spend the majority of my day on that camera, from trading the news, using social media to playing a couple of games the battery never failed me.
I spend the majority of my day on that camera, from trading the news, using social media to playing a couple of games the battery never failed me.
I've had my A15 for the better part of 1 year now, with an inexpensive protective case it still look new or if the box. Rest assured, I've dropped it several times, not a spect of damages.
I thought I'd have missed the edge to edge screen from my previous Samsung. It turns out that my A15 was a hit from day one.
The Samsung A15 is a win
The Samsung A15 is a win
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It's been a long time since I had a phone this goo
on May 31, 2025
Posted by: Codiene
[This review was collected as part of a promotion.] I love my galaxy and will never leave yall! GALAXY FOR LIFE!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on May 31, 2025
Posted by: Angieb25
[This review was collected as part of a promotion.] I love this phone so much Im on my 2nd one. I cracked the screen and bought a new one last week. There is nothing I don't like about this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features.
on May 31, 2025
Posted by: Letmeknow2025
[This review was collected as part of a promotion.] I love my phone it takes good pictures, easy to navigate, all around great phone. I would like to upgrade to an AI. I enjoy using my phone all the time. AI makes it easy and enjoyable.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
My phone is Very slow
on May 31, 2025
Posted by: Katlady
[This review was collected as part of a promotion.] My Galaxy A15 5G is very slow and has to be restarted often. The side button doesn't cut the screen on most of the time. Very disappointed.
Value
3
Response from Samsung USBy R&R, June 2, 2025
Hiya Katlady,
Thank you for sharing your experience with your Galaxy A15 5G. If your phone is not responding as expected, it may be a good time to optimize it. Ensuring that your device’s software is up to date is crucial, but performing a quick optimization can also help improve its performance.
To do this, go to Settings, then swipe and tap on Device Care. Tap on “Optimize now,” and then select “Done.” If you would like to learn more, please refer to the guide titled “Keep your Galaxy phone or tablet from slowing down with Device Care” for additional tips on maintaining your phone’s optimal performance.
We are always here to assist you with troubleshooting steps. Please contact our Samsung Support Team for further assistance. Thank you for your feedback. We appreciate you choosing Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with your Galaxy A15 5G. If your phone is not responding as expected, it may be a good time to optimize it. Ensuring that your device’s software is up to date is crucial, but performing a quick optimization can also help improve its performance.
To do this, go to Settings, then swipe and tap on Device Care. Tap on “Optimize now,” and then select “Done.” If you would like to learn more, please refer to the guide titled “Keep your Galaxy phone or tablet from slowing down with Device Care” for additional tips on maintaining your phone’s optimal performance.
We are always here to assist you with troubleshooting steps. Please contact our Samsung Support Team for further assistance. Thank you for your feedback. We appreciate you choosing Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US