Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
2,867
4 Stars
1,021
3 Stars
382
2 Stars
117
1 Star
71
78%of customers recommend this product.
(
63 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Customer Rating
4
Throughly a great device
on June 2, 2025
Posted by: SammiLynn75
[This review was collected as part of a promotion.] This is a great device for a beginner. It's rather easy to navigate. The apps are easy to use and understand.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
This product is terrible for static / hearing
on June 2, 2025
Posted by: UnhappyCamper
[This review was collected as part of a promotion.] I use my phone for streaming and work. This phone is terrible with voice & sound
Value
2
Response from Samsung USBy R&R, June 4, 2025
Hey there,
Thank you for taking the time to share your feedback. We value your experience and are continually seeking ways to enhance our services for our users. The Galaxy A15 5G is designed to keep you connected with reliable performance and streamlined features for everyday streaming, communication, and multitasking.
If you are experiencing issues with sound quality while recording or on a call, please check the placement of your phone case. Additionally, if you cannot hear the caller’s voice through the microphone or speaker on your Galaxy phone, consider the following troubleshooting steps. Ensure that your phone’s software is up to date, and also clean the microphone area.
For more detailed troubleshooting steps, please refer to the articles linked below, which provide comprehensive information about the microphones and speakers on our phones. Thank you for being a Samsung customer. Your insights motivate us as we continue to innovate for the future!
Microphone issues with Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10001652/
Speaker does not work properly on Samsung phone
https://www.samsung.com/us/support/troubleshoot/TSG10001510/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for taking the time to share your feedback. We value your experience and are continually seeking ways to enhance our services for our users. The Galaxy A15 5G is designed to keep you connected with reliable performance and streamlined features for everyday streaming, communication, and multitasking.
If you are experiencing issues with sound quality while recording or on a call, please check the placement of your phone case. Additionally, if you cannot hear the caller’s voice through the microphone or speaker on your Galaxy phone, consider the following troubleshooting steps. Ensure that your phone’s software is up to date, and also clean the microphone area.
For more detailed troubleshooting steps, please refer to the articles linked below, which provide comprehensive information about the microphones and speakers on our phones. Thank you for being a Samsung customer. Your insights motivate us as we continue to innovate for the future!
Microphone issues with Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10001652/
Speaker does not work properly on Samsung phone
https://www.samsung.com/us/support/troubleshoot/TSG10001510/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is great!
on June 2, 2025
Posted by: LovingMother
[This review was collected as part of a promotion.] All of my family has this phone! We all love it! The features are great - it is incredibly smooth, and is durable enough to withstand being dropped a.few times a day. My sister has called me many times to tell me how glad she is that we switched to Samsung, and it is at nearly every family gathering that I am told how absolutely wonderful the phones are!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on June 2, 2025
Posted by: Soulcollecter
[This review was collected as part of a promotion.] Nice bright display long battery life. Smooth display.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great purchase
on June 2, 2025
Posted by: Ivgonetobeach
[This review was collected as part of a promotion.] It is great. Easy to use. Very happy with.
I type this review and asking me to type review.
I type this review and asking me to type review.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great, but could use some work
on June 2, 2025
Posted by: Fearlessmomma
[This review was collected as part of a promotion.] I am a true Samsung user. My very first one was the S4 and have fallen in love since. I currently have the A15 5G. The phone is great, but definitely needs work. It's very slow, I have to restart it almost daily or it runs at a snail pace, usually I have no issue having my maps, Spotify, and messages up at the same time, but this one will crash if I open more then one thing at a time. My apps will close in the middle of using it, and it also doesn't automatically connect to my car. The battery is wonderful, the camera has amazing quality, the storage seems unlimited, those things are great. However since it crashes all the time, runs slow, and won't let me open anything for 15 seconds after I unlock my phone, it Definitely needs to be updated.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
So far the best phone I have had
on June 2, 2025
Posted by: countrychik92
[This review was collected as part of a promotion.] I love my phone all of its features everything! The Galaxy AI has definitely been an awesome feature. The camera quality is good the battery life is amazing. Overall I love this phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on June 2, 2025
Posted by: Miguelito
[This review was collected as part of a promotion.] Constantly using this phone for work. Emails, texts and calls are always going through the device. So much so, I have to reboot once in a while to get it to reset. It's a workhorse and I'm always dropping it. It has been great for the time I've owned it. I use AI when researching local events and sites for customers.
Value
4
Written by a customer while visiting Samsung US