Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
2,867
4 Stars
1,021
3 Stars
382
2 Stars
117
1 Star
71
78%of customers recommend this product.
(
63 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
Very good features, love the split screens!
on June 2, 2025
Posted by: BenjiWenji
[This review was collected as part of a promotion.] I really love this phone, obviously quality over quantity and it has such good features such as the split screen, fast charging and lock page widgets and everything about the Galaxy AI is very useful and makes sense more.
It definitely comes with good emojis, stickers, and what not which are useful in any special occasions such as sending memes or lighting up the mood!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on June 2, 2025
Posted by: Strick5fam
[This review was collected as part of a promotion.] My samsung has been extremely loyal to me. I love all my available features including galaxy AI, it helps me with small issues that I can't fix on my own.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Has been a great phone very durable
on June 2, 2025
Posted by: Bousler
[This review was collected as part of a promotion.] I love my phone for downloading and streaming music and movies
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
This phone I horrible, slow 🐌 slow slow
on June 2, 2025
Posted by: Josephina2401
[This review was collected as part of a promotion.] I used this phone on a daily personal use but I hate it!!!! I would not recommend to anyone
Value
1
Response from Samsung USBy R&R, June 4, 2025
Good day Josephina2401,
Thank you for taking the time to share your thoughts. We value feedback from every Galaxy user, and we are always listening. While we understand your experience with the Galaxy A15 5G didn’t meet your expectations, many users have found this device dependable for everyday tasks and appreciate its smart system management and streamlined design. To keep up with the nuts and bolts of your device’s performance, you can use the Device care feature. It provides an overview of your battery, storage, and RAM. You can also automatically optimize your phone or tablet for faster, better performance. From Settings, swipe to and tap Device care. Tap Optimize now, and then tap Done. Find out more about keeping your Galaxy A15 5G running in tip-top shape by checking out “Keep your Galaxy phone or tablet from slowing down with Device Care.” Thank you for being part of the Samsung family!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Thank you for taking the time to share your thoughts. We value feedback from every Galaxy user, and we are always listening. While we understand your experience with the Galaxy A15 5G didn’t meet your expectations, many users have found this device dependable for everyday tasks and appreciate its smart system management and streamlined design. To keep up with the nuts and bolts of your device’s performance, you can use the Device care feature. It provides an overview of your battery, storage, and RAM. You can also automatically optimize your phone or tablet for faster, better performance. From Settings, swipe to and tap Device care. Tap Optimize now, and then tap Done. Find out more about keeping your Galaxy A15 5G running in tip-top shape by checking out “Keep your Galaxy phone or tablet from slowing down with Device Care.” Thank you for being part of the Samsung family!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Surprised with available features at a great price
on June 2, 2025
Posted by: LuvGaming360
[This review was collected as part of a promotion.] I use my device for just about everything...hasn't failed me yet! I do recommend this model for people who wish good performance at a great bang for your buck!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Could be better
on June 2, 2025
Posted by: Mally2mally
[This review was collected as part of a promotion.] This phone is terribly slow. I'm constantly having to restart it and 90% of the time even that doesn't help. It won't read any of the SD cards that I have put in. The one that it happened to read it all of a sudden quit and I lost all of my pictures that can't be replaced.
Value
3
Response from Samsung USBy R&R, June 5, 2025
What’s up Mally2mally,
Thank you for sharing your experience with your Galaxy A15 5G. Using an SD card is an excellent way to expand and manage your storage. It’s cost-effective, frees up internal memory, and is easily removable, allowing you to access files using a PC. Many concerns with the SD card can be resolved with a few simple steps. First, format the card. You will need to format the card using a phone or tablet. Important: Before formatting the SD card, test it with another device and back up any important data. Warning: Formatting the SD card erases all data currently stored on it. To prevent data loss, back up your data before formatting the SD card.
Insert the MicroSD card. The location of the microSD card slot varies between devices. For specific instructions, refer to the user manual.
To format the MicroSD card, navigate to and open Settings, then tap Battery and Device care. Tap Storage, then tap More options (represented by three vertical dots), and finally tap Advanced. Tap SD card, and then tap Format. Tap Format again to confirm. For more detailed information on formatting your SD card, check out the online article titled “Problems with SD cards on a Samsung phone or tablet.”
If you need further assistance, please reach out to our Samsung Support Team at your convenience. We are here to help. Thank you for choosing Samsung.
Issues with SD cards on a Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001474/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with your Galaxy A15 5G. Using an SD card is an excellent way to expand and manage your storage. It’s cost-effective, frees up internal memory, and is easily removable, allowing you to access files using a PC. Many concerns with the SD card can be resolved with a few simple steps. First, format the card. You will need to format the card using a phone or tablet. Important: Before formatting the SD card, test it with another device and back up any important data. Warning: Formatting the SD card erases all data currently stored on it. To prevent data loss, back up your data before formatting the SD card.
Insert the MicroSD card. The location of the microSD card slot varies between devices. For specific instructions, refer to the user manual.
To format the MicroSD card, navigate to and open Settings, then tap Battery and Device care. Tap Storage, then tap More options (represented by three vertical dots), and finally tap Advanced. Tap SD card, and then tap Format. Tap Format again to confirm. For more detailed information on formatting your SD card, check out the online article titled “Problems with SD cards on a Samsung phone or tablet.”
If you need further assistance, please reach out to our Samsung Support Team at your convenience. We are here to help. Thank you for choosing Samsung.
Issues with SD cards on a Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001474/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on June 2, 2025
Posted by: Tech40
[This review was collected as part of a promotion.] I have had my phone for 5 years. It hasn't given me any issues. I don't even want a new phone. The camera is great. The space I have tons of pictures and a few videos. I can tell it's coming time for a new phone bit I really don't want to part with this one. It still does everything I need it to do. I don't like the phone options out now. So we'll have to see.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my Galaxy A15
on June 2, 2025
Posted by: Babytazzy
[This review was collected as part of a promotion.] I use my phone for everyday stuff and my schooling. It has great sound and volume. I really like the Samsung galaxy phones. I don't want any other type of phone.
Value
5
Written by a customer while visiting Samsung US