Customer reviews from greenworkstools.com
Greenworks - 24V 13 Battery Powered Push Walk-Behind Mower, 4Ah USB Battery and Charger Included - Green
Average customer rating
4.3
(242 Reviews)
Rating breakdown 242 reviews
5 Stars
158
4 Stars
45
3 Stars
17
2 Stars
6
1 Star
16
91%of customers recommend this product.
(
191 out of
210)
Customer Reviews for Greenworks - 24V 13 Battery Powered Push Walk-Behind Mower, 4Ah USB Battery and Charger Included - Green
Customer Rating
1
Terrible battery
on May 18, 2024
Posted by: TomC1234
I bought this mower with the two 5.0 aH batteries. They are supposed to last 'up to 45 minutes'. What a joke. I have mowed my lawn three times now and this is what I get. Fully charged lasts about 16 minutes, not enough to do my entire yard. I charge they to full again (in the dual slot charger this takes over two hours, not the 75 minutes that is claimed) and try to finish. Next charge lasts about 10 minutes. Still not done with my lawn. On the third attempt I barely finish what should easily be done an one charge. I can only think that your advertising is deceptive. If I needed a stronger battery I would have bought those instead of what came with the mower. As it is, it is pretty much worthless.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, May 21, 2024
Hello TomC1234,
Thank you for your review. Sorry to hear that you are having an issue with our product. We see that you have been in contact with Greenworks Success Team, and we are happy they were able to support you with this warranty claim. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture. We really appreciate you letting us know and apologize for your experience. We look forward to your follow up post!
Thank you for your review. Sorry to hear that you are having an issue with our product. We see that you have been in contact with Greenworks Success Team, and we are happy they were able to support you with this warranty claim. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture. We really appreciate you letting us know and apologize for your experience. We look forward to your follow up post!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Nope
on June 26, 2024
Posted by: Lppp
Just got delivered today. Died and cut off several times. Grass is not high and have the mower on highest adjustment and still dies every 5 minutes. Very frustrating
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, June 27, 2024
Hello Lppp.
Thank you for reaching out to us. We are sorry to hear the unit is stopping during use. There are a few reasons this may happen.
1. The machine stops during mowing. The baled height is too low. Try increasing the height.
2. The battery pack is out of power. Remove battery and charge.
3. The grass clippings attached to the deck or blade. Remove the battery pack and check the deck. Do not use water to clean under the deck. Be sure to clean the deck underneath of your mower as well, any build-up of debris could affect the performance of the unit and prevent proper power. Do not spray water under the deck of the mower. For caked-on grass, use a scraper to get rid of the grass, and then you can use a damp cloth to wipe off and loose pieces. Finish by wiping with a dry cloth and spraying lightly with a silicone spray or lawnmower deck spray.
4. The battery pack or machine is too hot. We suggest, cooling the battery pack until its function returns to normal. This is best done by bringing the battery into the shade or indoors. We also recommend, cooling the machine for approximately 10 minutes while battery is cooling. Remove the battery from the tool to help the tool cool down more quickly.
If after going through these troubleshooting suggestion and the do not yield results, contact Greenworks by Chat on www.greenworkstools.com or by phone 1-888-909-6757. So we can help you best. Thank you.
Thank you for reaching out to us. We are sorry to hear the unit is stopping during use. There are a few reasons this may happen.
1. The machine stops during mowing. The baled height is too low. Try increasing the height.
2. The battery pack is out of power. Remove battery and charge.
3. The grass clippings attached to the deck or blade. Remove the battery pack and check the deck. Do not use water to clean under the deck. Be sure to clean the deck underneath of your mower as well, any build-up of debris could affect the performance of the unit and prevent proper power. Do not spray water under the deck of the mower. For caked-on grass, use a scraper to get rid of the grass, and then you can use a damp cloth to wipe off and loose pieces. Finish by wiping with a dry cloth and spraying lightly with a silicone spray or lawnmower deck spray.
4. The battery pack or machine is too hot. We suggest, cooling the battery pack until its function returns to normal. This is best done by bringing the battery into the shade or indoors. We also recommend, cooling the machine for approximately 10 minutes while battery is cooling. Remove the battery from the tool to help the tool cool down more quickly.
If after going through these troubleshooting suggestion and the do not yield results, contact Greenworks by Chat on www.greenworkstools.com or by phone 1-888-909-6757. So we can help you best. Thank you.
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Basically useless
on June 29, 2024
Posted by: Stg7
from Fishers, IN
Gender:Male
Unless you have a very small lawn with grass that doesn't grow very fast, this thing is basically useless. It clogs constantly, you either have to use the bag (which you are constantly emptying) or the mulching disc (which keeps stiff on top of the blade and kills it). The charge is enough for about 1/10th of my lawn. And when it dies, recharging takes 4 hours. If you're looking to save money, just buy a used lawnmower that can handle the job. Only get this if you barely need a lawnmower at all.
Pros: Environmentally Safe
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, July 3, 2024
Hello Stg7.
Thank you for taking the time to share your experience with this product. We are concerned to read that you are feeling let down and that the unit has not fully met your expectations. Our 24V line is ideal for light-duty work. The higher the voltage on a product, the more power you will receive and the heavier job you'll be able to tackle. With a higher voltage does come a higher price point but depending on your workload, it may be necessary. Not only does it make the job easier, but it is safer to use the right tool for the job. Greenworks designs our units to be competitive in runtime with other brands that are of similar size and features We would be happy to investigate to see whether your run time would be considered average; please start a Live Chat on www.greenworkstools.com or contact Greenworks at 1-888-909-6757 (1-888-90WORKS).
Thank you for taking the time to share your experience with this product. We are concerned to read that you are feeling let down and that the unit has not fully met your expectations. Our 24V line is ideal for light-duty work. The higher the voltage on a product, the more power you will receive and the heavier job you'll be able to tackle. With a higher voltage does come a higher price point but depending on your workload, it may be necessary. Not only does it make the job easier, but it is safer to use the right tool for the job. Greenworks designs our units to be competitive in runtime with other brands that are of similar size and features We would be happy to investigate to see whether your run time would be considered average; please start a Live Chat on www.greenworkstools.com or contact Greenworks at 1-888-909-6757 (1-888-90WORKS).
Written by a customer while visiting greenworkstools.com
Customer Rating
4
on July 5, 2024
Posted by: Don't judge the looks.
from Florida
Gender:Male
[This review was collected as part of a promotion.] I just brought it and arrived on 7/3/2024, First impression seems kind of small and to be honest cheap. But it got me wrong, did the job perfectly and it did impress me. Lets see how it goes from now on.
Pros: Convenient, Quiet, Effective
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Pete D.
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great little mower. Lightweight and easily maneuvered in those tight places. Nice battery life.
Pros: Easy to Use, Quiet, Environmentally Safe, Effective
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Solid little mower for the price
on July 17, 2024
Posted by: B2B2
from Colorado
[This review was collected as part of a promotion.] Had it for about a month. Great value for the price. Easy to use. Does a good job. Very light weight. The battery could be improved to last longer on a single charge.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Happy at Seattle
from Seattle, WA
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Mower started just fine after assembly and performed well in mowing tall grass.
Pros: Easy to Use, Quiet, Environmentally Safe
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Larry Harris
from New Mexico
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Purchased the Green works power ball 24 volt lawn mower. It works awesome ! Lots of power and easy to use.
Pros: Convenient, Easy to Use, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com