Customer reviews from greenworkstools.com
Greenworks - 24V 13 Battery Powered Push Walk-Behind Mower, 4Ah USB Battery and Charger Included - Green
Average customer rating
4.3
(242 Reviews)
Rating breakdown 242 reviews
5 Stars
158
4 Stars
45
3 Stars
17
2 Stars
6
1 Star
16
91%of customers recommend this product.
(
191 out of
210)
Customer Reviews for Greenworks - 24V 13 Battery Powered Push Walk-Behind Mower, 4Ah USB Battery and Charger Included - Green
Customer Rating
5
Love it!
on September 27, 2021
Posted by: Mike67
from Stoughton, MA
Gender:Male
This is my first ever electric lawn mower, and it has been fantastic. The charge lasts long enough to cover my entire .25 acre lawn, and the batteries are easy to pop in and out to recharge. Overall, I'm very satisfied.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: JSByrd
from Central Indiana.
Verified Purchase:Yes
Unfortunately, my 13" 24V mower malfunctioned on initial use. The unit would run for 1.5 minutes then shut off repeatedly every 25-35 seconds.
When it did work, it was a very good, strong little mower.
After a 21'day wait, the recommended repair shop had not updated me, so I re-contacted Greenworks about my need for a mower and they agreed to send me a new replacement.
We'll know more in a week or so once it arrives. My hope is that it works and performs we'll, as I want to build a small group of yard tools based on the 24V power sharing.
I am satisfied with service so far, but I'm a patient man at 71 yrs of age! (LoL).
When it did work, it was a very good, strong little mower.
After a 21'day wait, the recommended repair shop had not updated me, so I re-contacted Greenworks about my need for a mower and they agreed to send me a new replacement.
We'll know more in a week or so once it arrives. My hope is that it works and performs we'll, as I want to build a small group of yard tools based on the 24V power sharing.
I am satisfied with service so far, but I'm a patient man at 71 yrs of age! (LoL).
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, Customer Care, October 4, 2022
Hello JSByrd,
Thank you for your review. Sorry to hear that you are having an issue with our product. We see that you have been in contact with Greenworks customer care, and we are happy they were able to support you with this warranty claim. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture. We really appreciate you letting us know and apologize for your experience. We look forward to your follow up post!
Thank you for your review. Sorry to hear that you are having an issue with our product. We see that you have been in contact with Greenworks customer care, and we are happy they were able to support you with this warranty claim. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture. We really appreciate you letting us know and apologize for your experience. We look forward to your follow up post!
Written by a customer while visiting greenworkstools.com
Posted by: Milhouse
Verified Purchase:Yes
Mower works great. I have yet to run out the battery mowing my smallish lawn. I wish the lever to adjust the mowing level was a bit sturdier. It’s just thick plastic that you have to pry out and snap into place — seems easily breakable.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Loving this Mower
on September 25, 2021
Posted by: Joe Konsch
from Dagsboro, DE
Gender:Male
I’ve had this mower for about a month now, have used it four times and really impressed with how easy it is to use, maintain and store. I recommend this mower if you have a smaller yard, 1/4 to 1/3 acre and want to avoid the smell and mess of using gasoline, oil, pull-start engines etc. at an affordable price. I’m looking at maybe a Greenworks chainsaw next for light trimming and cutting around the home. We’ll done Greeneworks! This is my first experience with your products and you nailed it.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Epoch
from Atlanta, GA
Verified Purchase:Yes
We recently moved out of an apartment and into a rental home with a medium-sized yard. I grew up using gas powered lawn mowers but was aware how far electric lawn mowers have come in recent years. The lawn mower showed up quickly after ordering and assembly was incredibly easy. Just a few things to connect and batteries to charge. A charge lasted me roughly an hour while recharge time was two hours. This was plenty of time to cut the grass and bag some leaves. The blade is able to handle most yard debris but I would recommend picking up bigger sticks before mowing just in case. In my opinion, the best part is starting it! Just push a button, pull the safety key, and you're in business. The noise is not bothersome and much quieter than a gas powered model. Overall, I am very happy with my purchase and recommend this model for small to medium size yards.
Written by a customer while visiting greenworkstools.com
Posted by: Kayht
from Tennessee
Gender:Female
Verified Purchase:Yes
The batteries don't last very long. I'd recommend buying if you have a tiny yard. I have to charge the batteries 4 times to get my yard done, and it's not even that big of a yard. Doesn't do well in softer grass areas, it just sinks in and ends up killing itself unless you put on a higher level, which makes your cut uneven. It also doesn't do so well with any type of hill/bumpy terrain. It is lightweight and easy to maneuver though
Response from greenworkstools.comBy Greenworks, Customer Care, September 15, 2021
Hello Kayht,
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the run time of this battery when used in this lawn mower.
It is important to adjust your mowing techniques to make the most out of the battery life but it goes without saying that that the harder the unit works, the quicker the battery drains.
Here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed in order to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
We hope these tips will help! If not, we would be happy to investigate to see whether your run time would be considered average; please submit an email using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the run time of this battery when used in this lawn mower.
It is important to adjust your mowing techniques to make the most out of the battery life but it goes without saying that that the harder the unit works, the quicker the battery drains.
Here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed in order to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
We hope these tips will help! If not, we would be happy to investigate to see whether your run time would be considered average; please submit an email using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Disappointed
on November 7, 2021
Posted by: JB81
from Sacramento, CA
Gender:Male
I purchased my green works lawnmower 4 months ago and have used maybe 10 times to mow my small front/small backyard. The motor starts and then cuts out after a few seconds. And I can not use- despite fully charged battery.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, November 8, 2021
Hello JB81,
We are sorry for the experience you had with our product. Know that this is not what we expect from our products, and we urge you to contact our customer care using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS), and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to making it right!
We are sorry for the experience you had with our product. Know that this is not what we expect from our products, and we urge you to contact our customer care using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS), and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to making it right!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Very easy to use. Very happy with mower
on June 1, 2022
Posted by: New girl
from cleveland OH
Gender:Female
I did not want a gas mower and this has turned out to be a great electric mower. lots of power. Cuts well
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com