Customer reviews from greenworkstools.com
Greenworks - 24V Brushless Cordless 18,000 OPM Oscillating Multi Tool, Tool Only, Battery and Charger Not Included - Green
Average customer rating
3.3
(4 Reviews)
Rating breakdown 4 reviews
5 Stars
2
4 Stars
0
3 Stars
0
2 Stars
1
1 Star
1
100%of customers recommend this product.
(
2 out of
2)
Customer Reviews for Greenworks - 24V Brushless Cordless 18,000 OPM Oscillating Multi Tool, Tool Only, Battery and Charger Not Included - Green
Posted by: Vidalo
Verified Purchase:Yes
[This review was collected as part of a promotion.] Battery extremely difficult to remove and hard to install.
Response from greenworkstools.comBy Greenworks, December 2, 2025
Hello Vidalo.
Thank you for sharing your feedback. We are sorry to hear you are having difficulty installing and removing the battery on your 24V Cordless Multi-Tool. That should not be the case, and we appreciate you bringing it to our attention.
To install a Greenworks 24V battery into the 24V Cordless Multi-Tool, simply align the battery's rails with the tool's internal tracks and slide it in until it clicks into place. Ensure the battery rails are clean before inserting, as debris can cause the battery to get stuck.
Step-by-step instructions:
1. Align the battery: Position the battery so that the rails on its sides are aligned with the tracks inside the multi-tool's battery compartment.
Slide into place: Push the battery firmly and straight into the compartment. You should feel it slide in smoothly.
2. Confirm secure fit: Continue pushing until the battery is fully seated and you hear a "click," which indicates it is locked in place and ready for use.
3. Check for debris: Before installation, inspect both the battery's rails and the tool's internal tracks for any dirt, dust, or debris that could prevent a proper connection. Remove any obstructions and try again.
If you have exhausted all troubleshooting steps and the problem persists, contact us through Live Chat on Greenworks Tools website or call 1-888-909-6757 (1-888-90WORKS). So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.
Thank you for sharing your feedback. We are sorry to hear you are having difficulty installing and removing the battery on your 24V Cordless Multi-Tool. That should not be the case, and we appreciate you bringing it to our attention.
To install a Greenworks 24V battery into the 24V Cordless Multi-Tool, simply align the battery's rails with the tool's internal tracks and slide it in until it clicks into place. Ensure the battery rails are clean before inserting, as debris can cause the battery to get stuck.
Step-by-step instructions:
1. Align the battery: Position the battery so that the rails on its sides are aligned with the tracks inside the multi-tool's battery compartment.
Slide into place: Push the battery firmly and straight into the compartment. You should feel it slide in smoothly.
2. Confirm secure fit: Continue pushing until the battery is fully seated and you hear a "click," which indicates it is locked in place and ready for use.
3. Check for debris: Before installation, inspect both the battery's rails and the tool's internal tracks for any dirt, dust, or debris that could prevent a proper connection. Remove any obstructions and try again.
If you have exhausted all troubleshooting steps and the problem persists, contact us through Live Chat on Greenworks Tools website or call 1-888-909-6757 (1-888-90WORKS). So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Nicely designed multi tool
on December 4, 2024
Posted by: MarcoBendOR
from Bend, Oregon
Gender:Male
[This review was collected as part of a promotion.] This will be an excellent assist in rebuilding my grouted stone facade.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Herb65
from Denver
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Well-built all around tool, Great addition to anyone's tool arsenal.
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Not working, defective
on July 4, 2024
Posted by: Svetlana
from Connecticut
Gender:Female
The tool is not working. The bolt that holds accessories falls out, after you secure it, the tool works for 20 sec and then stops.
Response from greenworkstools.comBy Greenworks, July 5, 2024
Hello Svetlana.
We are sorry to hear of the issue you are experiencing with this tool. We urge you to view our YouTube video. In this video, you will learn what is included in the box as well as the steps for assembly.
https://www.youtube.com/watch?v=JOHqookcfws
If after going through this video the issue are still a concerns please start a Live Chat on www.greenworkstools.com or contact us at 1-888-909-6757. We would like to get in touch to ensure that your tool is operating up to our performance standards.
We are sorry to hear of the issue you are experiencing with this tool. We urge you to view our YouTube video. In this video, you will learn what is included in the box as well as the steps for assembly.
https://www.youtube.com/watch?v=JOHqookcfws
If after going through this video the issue are still a concerns please start a Live Chat on www.greenworkstools.com or contact us at 1-888-909-6757. We would like to get in touch to ensure that your tool is operating up to our performance standards.
Written by a customer while visiting greenworkstools.com