Purchased a 4.0 AH Battery. I charged it and got 20 minutes of run time on my weed trimmer. I just charged it again and when I press the button on the battery only one light comes on indicating it got only a 1/3 charge after a full charging cycle.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, June 22, 2022
Hello Jackhes,
Thank you for your review. We are sorry to hear about the experience you have encountered with this product. Here are a few troubleshooting suggestions to check out. (1) When the battery is inserted, the light should begin flashing green to indicate the battery is charging. If this light is not igniting or is flashing red, this may indicate an issue and we would be interested in hearing more about this. If the light simply goes solid red, try removing the battery and unplugging the charger for about 10 minutes and place them both indoors in a room temperature setting, as this might indicate the battery is at the incorrect temperature to be charged. (2) Ensure that the battery has been fully inserted into the charger. Sometimes this requires a firm push into place to make sure that it has been properly seated. (3) Try resetting the charger. To do this, simply unplug it for approximately 10 minutes and then plug it back in and try reinserting the battery. If the charger has been plugged in for extended periods of time, this can sometimes cause the charger to malfunction. Should you continue to experience a problem with the battery and charger, please contact Greenworks Pro toll-free helpline at 1-855-345-3934. All we ask that you have access to the battery and charger so that we can complete troubleshooting with you and gather necessary unit information.
Longer than my other 80 Volt Batteries but it does fit all my Greenworks tools, Lawn Mower, snow blower, leaf blower, hedger and trimmer. Less than an hour of run time on the mower.
Getting service is going to be a problem as been on hole over 39 minutes to tell them we are returning the 2 item we purchased because of battery weigh and batters are all different volts. Bought 2 different items and got 3 different batteries. Checked price of batteries and they are outrageous in price. Some take 2 hours to charge and they only give you one battery on some items.
Response from greenworkstools.comBy Greenworks, Customer Care , May 9, 2022
Hello Fredk44
We are sorry to hear you are dissatisfied with the charge time for this battery. As advertised Greenworks 80V ~ 4Ah rapidly charges to full capacity in just 60 minutes. Batteries are the costliest items to manufacture and ship in any kit. Full kits including a tool, battery, and charger are priced affordably so that consumers can begin building that line of tools and move forward purchasing tool-only units. When you purchase batteries on their own, it is more notable the cost that they carry. We apologize if this is of any inconvenience to you. Greenworks provides a 30-Day money back guarantee on all direct purchases, less shipping and handling, this information can be found on our Return Policy page, please click link HERE http://www.greenworkstools.com/latest/return-policy to view the full return policy.
The capacity of this battery has been fantastic! The only thing I would mention is that it is kind of heavy, so it is better for tools on wheels rather than ones you have to carry.
I have the 80V mower and it does a excellent job. The battery stays charged for my entree 1/3 of a acre. All of my neighbors rave about how quiet it is and a few have purchased a Greenworks mower as well.