Customer reviews from greenworkstools.com
Greenworks - 14-Inch 40V Cordless Chainsaw, Battery Not Included CS40L01 - Green
Average customer rating
4.4
(68 Reviews)
Rating breakdown 68 reviews
5 Stars
50
4 Stars
9
3 Stars
2
2 Stars
3
1 Star
4
88%of customers recommend this product.
(
45 out of
51)
Customer Reviews for Greenworks - 14-Inch 40V Cordless Chainsaw, Battery Not Included CS40L01 - Green
Posted by: Anonymous
from nc
Verified Purchase:Yes
Chainsaw works ok but battery not holding charge. Getting great support though!
Written by a customer while visiting greenworkstools.com
Posted by: sslewis2
Verified Purchase:Yes
Good battery life and power for small to medium jobs. Good go to saw when you don’t want to get the gas saw out.
Written by a customer while visiting greenworkstools.com
Posted by: 1 par three
Verified Purchase:Yes
[This review was collected as part of a promotion.] great saw love it cut a large tree and debranched it on one charge
Pros: Convenient, Easy to Use, Quiet
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Almost good
on May 28, 2025
Posted by: Ibtd
from NE TX
Gender:Male
Cuts well, chain oiler works perfectly. Has one major flaw. It keeps throwing the chain. Doesn't matter how tight the chain is, you can't keep it on, probably due to the flimsy bar.
Pros: Quiet, Environmentally Safe
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, May 29, 2025
Hello lbtd.
We are sorry to hear about your experience. There are three main reasons for a chain to come off: Incorrect bar or both chain for the saw; check to be sure that you are using the proper chain pitch, gauge and number of drive links to match the guide bar. Chain not properly tensioned; It is normal for a chain to stretch and require frequent adjustment. Chains should be tensioned before use. Check intermittently throughout each chore to make sure the chain is kept properly tensioned and condition of all parts prior to using. If anything is worn or damaged, replace parts before using them again. A correctly tensioned chain should only pull away from the bar enough to fit a dime between the teeth and the bar. Do not tension a chain after you have finished using the tool. Hot metal expands. If the chain needs tensioning when hot, then allow it to cool, the contracting metal could potentially damage the chain, the bar and even the unit, wait until the next use (or at least until cooled) before tensioning. We have included a video for your reference that may assist you if you experience any challenges. It offers a step-by-step guide to adjusting the chain tension. Please find it here (https://youtu.be/WJOGDpSPzJM).
If you have exhausted all troubleshooting steps and the problem persists, contact us through Live Chat on Greenworks Tools website or call 1-888-909-6757 (1-888-90WORKS). So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.
We are sorry to hear about your experience. There are three main reasons for a chain to come off: Incorrect bar or both chain for the saw; check to be sure that you are using the proper chain pitch, gauge and number of drive links to match the guide bar. Chain not properly tensioned; It is normal for a chain to stretch and require frequent adjustment. Chains should be tensioned before use. Check intermittently throughout each chore to make sure the chain is kept properly tensioned and condition of all parts prior to using. If anything is worn or damaged, replace parts before using them again. A correctly tensioned chain should only pull away from the bar enough to fit a dime between the teeth and the bar. Do not tension a chain after you have finished using the tool. Hot metal expands. If the chain needs tensioning when hot, then allow it to cool, the contracting metal could potentially damage the chain, the bar and even the unit, wait until the next use (or at least until cooled) before tensioning. We have included a video for your reference that may assist you if you experience any challenges. It offers a step-by-step guide to adjusting the chain tension. Please find it here (https://youtu.be/WJOGDpSPzJM).
If you have exhausted all troubleshooting steps and the problem persists, contact us through Live Chat on Greenworks Tools website or call 1-888-909-6757 (1-888-90WORKS). So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Broken on first use
on July 10, 2025
Posted by: Bjm403
from Springfield, VA
Gender:Male
I bought this in June 2025 and the chain broke on the first use. I was not using it improperly.
Also, it does not ship with Bar/Chain oil which must be bought separately.
I like all my other greenworks tools and like that this came with a good battery and charger for this price, but this tool is very light duty.
Pros: Cost-Saver
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, July 10, 2025
Hello Bjm403.
We are sorry to hear you have experienced this, we would like to hear how this occurred. To assist you best, could you please provide your model number and serial number when you have a moment and contact us directly so we can look further into the matter and help locate any parts required. We can be reached through Live chat on www.greenworkstools.com or call us at 1-888-909-6757 (1-888-90WORKS). So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure a quick resolution is provided.
We are sorry to hear you have experienced this, we would like to hear how this occurred. To assist you best, could you please provide your model number and serial number when you have a moment and contact us directly so we can look further into the matter and help locate any parts required. We can be reached through Live chat on www.greenworkstools.com or call us at 1-888-909-6757 (1-888-90WORKS). So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure a quick resolution is provided.
Written by a customer while visiting greenworkstools.com
Posted by: George S again
from Iceland
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Extremely well balance and cuts with authority. Trimmed some shrubs that were intruding on my rear fence. Cut 10" limbs with ease and very quiet. Easy to clean after use, used a soft brush to brush off debris. Battery was at 75% after 50+ cuts
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great chainsaw even if you’re not lumberjack-sized
on August 13, 2021
Posted by: SBarn
from Raleigh, NC
Gender:Female
Verified Purchase:Yes
It’s quiet, light, easy to handle but sliced through a whole tree that had fallen in my yard. I’m a petite woman and had no trouble handling (carefully) this chainsaw.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
Verified Purchase:Yes
I heat my house w/wood & have two gas chainsaws, but sometimes for small jobs or trimming off the ground I don't like getting them out. The Greenworks saw has exceeded my expectations. Light, easily handled, plenty of power & battery matches my string trimmer. Great purchase.
Written by a customer while visiting greenworkstools.com