Customer reviews from greenworkstools.com
Greenworks - 48V (2x24V) 16" Brushless Chainsaw + (2) 4Ah USB Batteries & Dual Port Charger 2018002 - Green
Average customer rating
4.6
(52 Reviews)
Rating breakdown 52 reviews
5 Stars
43
4 Stars
3
3 Stars
2
2 Stars
1
1 Star
3
88%of customers recommend this product.
(
46 out of
52)
Customer Reviews for Greenworks - 48V (2x24V) 16" Brushless Chainsaw + (2) 4Ah USB Batteries & Dual Port Charger 2018002 - Green
Customer Rating
5
nice saw
on April 14, 2025
Posted by: country
from missouri
Gender:Male
[This review was collected as part of a promotion.] I bought this saw a month a was amazed at the power and run time
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
This chainsaw worked great
on May 30, 2025
Posted by: Billy Joel
from St. louis
Gender:Male
[This review was collected as part of a promotion.] it help me take down 5 16' pine trees in less then two hours
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Super efficient
on July 17, 2025
Posted by: Benihana
from Hartford, WI
Gender:Male
[This review was collected as part of a promotion.] Really quiet compared to a gass mower. The charger makes more noise then the mower. Im really happy with my purchase and have recommended it to multiple family members. I suggestion is i wish it had reverse
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Everything I needed
on July 18, 2025
Posted by: Bearcat
from Wisconsin
Gender:Male
[This review was collected as part of a promotion.] Compact, lightweight and all the power needed in a small trimming saw.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great tool. Very easy to use.
on September 4, 2025
Posted by: Shultzy
from Cary, NC
Gender:Male
[This review was collected as part of a promotion.] This tool is both easy to use and of very good quality
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great mower
on September 8, 2025
Posted by: Andy2025
Gender:Male
[This review was collected as part of a promotion.] Works great last for front and back yard with long wet grass.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Greenworks for EVERY thing
on September 26, 2025
Posted by: Diahaller
from Frisco Texas
Gender:Female
[This review was collected as part of a promotion.] I can just say over the last year and a half we have become a Greenworks family from chainsaw, blower, lawnmower, edger, trimmer and are very impressed and happy with ALL. Awaiting arrival of our Gocart for the kids!!!! Proud to go Green!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Chains don't stay on.
on September 26, 2025
Posted by: Katsma
[This review was collected as part of a promotion.] I bought this to help cut trees after Hurricane Helene came through my area. I have used gas powered chainsaws many years and wanted something more lightweight. It worked great until the chain came off the first time. I put the chain back on but in a few more cuts, the chain came off again. I purchased the recommened Oregon brand and tried that. It worked well for a few more cuts, came off and the process was repeated. I've been through 4 chains becuase if the saw throws them, you might as well throw that chain away. So now this chainsaw is less than a year old and sitting on a shelf while I use my gas powered one.
Pros: Easy to Use, Quiet, Environmentally Safe
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, September 26, 2025
Hello Katsma. Thank you for sharing your experience. New chains tend to stretch, so we recommend checking the chain tension often and adjusting as needed. The chain is properly tensioned when there is no sag on the underside of the guide bar, and it feels snug but can still be rotated by hand without binding. Keep in mind that a chain adjusted while warm may become too tight as it cools. For best results, always check and set the “cold tension” before your next use. We have a video that helps explain how to tension the chain. You can check it out here: (https://youtu.be/WJOGDpSPzJM?t=84). After attempting the troubleshooting tip and, the problem persists. We recommend contacting our customer support team for assistance with properly submitting a warranty claim. They can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat with an Expert” in the bottom corner of your screen, Chat with a Live Agent I Monday - Friday: 9:30AM – 5PM EST or by calling 1-888-909-6757 between 9AM and 7PM EST, M-F. Saturday: 9AM to 5PM EST. Sunday: 9AM to 5PM EST. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided. *Hours are subject to change.
Written by a customer while visiting greenworkstools.com