Customer reviews from greenworkstools.com
Greenworks - 48V (2x24V) 16" Brushless Chainsaw + (2) 4Ah USB Batteries & Dual Port Charger 2018002 - Green
Average customer rating
4.6
(52 Reviews)
Rating breakdown 52 reviews
5 Stars
43
4 Stars
3
3 Stars
2
2 Stars
1
1 Star
3
88%of customers recommend this product.
(
46 out of
52)
Customer Reviews for Greenworks - 48V (2x24V) 16" Brushless Chainsaw + (2) 4Ah USB Batteries & Dual Port Charger 2018002 - Green
Customer Rating
5
Great features
on June 19, 2024
Posted by: Birdmans
from Trinity, Alabama
Gender:Male
[This review was collected as part of a promotion.] I used my brothers once & had to have one! It's quiet & smooth running abilities, ensure you will get the satisfaction desired on every single cut! Highly recommended!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
60V 16" cordless chainsaw
on June 28, 2024
Posted by: Arvid
from Imlay City, MI
Gender:Male
[This review was collected as part of a promotion.] I have not used it yet, but did register it. Appears to be a good tool.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Chainsaw works very well!
on October 31, 2024
Posted by: Paulw155
from Michigan
Gender:Male
[This review was collected as part of a promotion.] Bought a month ago, not used alot. Same power as lawnower, drill, blower and weed trimmer?
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Love it
on November 7, 2024
Posted by: Cory2
from Morristown tn
Gender:Male
[This review was collected as part of a promotion.] I bought this saw a few weeks ago and I love it thank you
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
My partner's favorite!
on November 12, 2024
Posted by: MaMar
from Cleveland, OH
Gender:Female
[This review was collected as part of a promotion.] We bought a set of tools when we moved into out house about a year ago. the set did not come with a chainsaw and my partner really wanted one. I found the 16" 48V and it matched our set. My partner is so happy with the chainsaw, now he is actively looking for thigs to cut down!. It works with the other Greenworks tools we have, and it's perfect for our yard, the trees, and shrubbery we need to control with a chainsaw.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Sharp but problems
on November 15, 2024
Posted by: blhoit
from midd oh
Gender:Male
[This review was collected as part of a promotion.] Bought this a little over a month ago. Very sharp chain. Threw the chain within about 8 cuts. The chain was bent and ruined. Bought a new chain and working great again. But now the charger will only charge batteries about 2/3 of the way.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, November 18, 2024
Hello blhoit.
We are sorry to hear of your experience. This is a diagnostic charger. The Charger LED Lights will illuminate in specific order to communicate.
the current battery status. They are as follows:
Blinking Green > Charging.
Solid Green > Fully Charged.
Solid Red Over > Temperature.
Blinking Red > Charging Fault.
To charge the battery, first place battery on charger and make sure you connect the battery to the charger, you will hear an audible click or snap sound. Second, once the battery is secure, a green flashing light will indicate that the battery is charging. A solid green light indicates that the battery is fully charged. We would suggest, removing the battery pack and unplug the charger. Wait 1 minute and plug the charger back in and reinsert the battery pack. If this does not yield results, our team would be happy to investigate your warranty options. Please consider contacting us at 1-888-909-6757 or by starting a live chat (www.greenworkstools.com) for further assistance. All we ask that you please have access to the charger, battery, and tool for troubleshooting purposes.
We are sorry to hear of your experience. This is a diagnostic charger. The Charger LED Lights will illuminate in specific order to communicate.
the current battery status. They are as follows:
Blinking Green > Charging.
Solid Green > Fully Charged.
Solid Red Over > Temperature.
Blinking Red > Charging Fault.
To charge the battery, first place battery on charger and make sure you connect the battery to the charger, you will hear an audible click or snap sound. Second, once the battery is secure, a green flashing light will indicate that the battery is charging. A solid green light indicates that the battery is fully charged. We would suggest, removing the battery pack and unplug the charger. Wait 1 minute and plug the charger back in and reinsert the battery pack. If this does not yield results, our team would be happy to investigate your warranty options. Please consider contacting us at 1-888-909-6757 or by starting a live chat (www.greenworkstools.com) for further assistance. All we ask that you please have access to the charger, battery, and tool for troubleshooting purposes.
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Good but
on December 15, 2024
Posted by: Doug1986
from Aiken, SC
Gender:Male
[This review was collected as part of a promotion.] I bough this first week of December and have used it just once. I have two gas saws so I’m used to cutting a lot of wood before refueling. The chain dulled after just one pine tree. The battery works fine but barely made it through the same one pine tree. The largest part of the tree was o my about 10” in diameter.
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, December 17, 2024
Hello Doug1986.
Thank you for sharing your experience. A chainsaw chain can dull quickly if it comes into contact with dirt, rocks, or other hard substances like nails, usually because of cutting too close to the ground, cutting dirty wood, or hitting debris embedded in the tree, essentially grinding down the cutting teeth on the chain; improper sharpening technique can also contribute to rapid dulling.
What to do:
Always keep the chain sharp: Regularly check your chain for sharpness and sharpen it when needed.
Avoid cutting close to the ground: Lift logs off the ground before cutting to minimize contact with dirt.
Clean the chain regularly: Remove debris from the chain after each use.
Use the right chain for the job: Choose a chain designed for the type of wood you're cutting.
Check chain tension: Ensure the chain is properly tensioned.
Inspect for damage: Look for any bent or broken teeth on the chain.
Hope this information helpful. If you require any additional support or have questions regarding a product, we recommend try our Q&A section on product's page or Chat with us direct on our website www.greenworkstools.com
Thank you for sharing your experience. A chainsaw chain can dull quickly if it comes into contact with dirt, rocks, or other hard substances like nails, usually because of cutting too close to the ground, cutting dirty wood, or hitting debris embedded in the tree, essentially grinding down the cutting teeth on the chain; improper sharpening technique can also contribute to rapid dulling.
What to do:
Always keep the chain sharp: Regularly check your chain for sharpness and sharpen it when needed.
Avoid cutting close to the ground: Lift logs off the ground before cutting to minimize contact with dirt.
Clean the chain regularly: Remove debris from the chain after each use.
Use the right chain for the job: Choose a chain designed for the type of wood you're cutting.
Check chain tension: Ensure the chain is properly tensioned.
Inspect for damage: Look for any bent or broken teeth on the chain.
Hope this information helpful. If you require any additional support or have questions regarding a product, we recommend try our Q&A section on product's page or Chat with us direct on our website www.greenworkstools.com
Written by a customer while visiting greenworkstools.com
Customer Rating
5
GREAT EXCEPT THE BATTERY DIED AFTER 2 YEARS. IT WASN'T USED FOR A LONG TIME
on March 26, 2025
Posted by: DONHAVEONE
from OREGON
Gender:Male
BOUGHT THIS 9/23. GREAT. USED THEN NOT, THEN RAN FOR SHORT TIME AND BATTERY DIED AFTER HALF HOUR. ORDERING NEW BATTERY WAS HASSLE. KEPT ASKING FOR THE SAME INFORMATION OVER 3 TIMES. FINALLY ACCEPTED . VERY AGGRAVATING.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com