Tap Function to Release Line Works Very Inconsistently
on July 24, 2022
Posted by: MantaRayMysteria
Gender:Male
Overall the product is very cheaply built. The tap function did not work properly, took many, many taps to get the line to release. Had to tap hard a number of times and the twist lock of the arm broke, so the trimmer head would swivel around.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, July 25, 2022
Hello MantaRayMysteria,
Sorry to hear about this experience! It sounds like you will need to contact us directly some further information would be required to be better assist. Please give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to making it right.
Quiet. Lightweight. Easy to maneuver. Easily stored. Takes up little to no space in my garage. Battery is long lasting. Easily changes from trimmer to edger and vice versa. I highly recommend the trimmer/edger combo
This is our 4th Greenworks tool and just like all the others it delivers above and beyond all expectations. Only downside is the cheep string it comes with.