Customer reviews from greenworkstools.com
Greenworks - 24V Brushless SDS 1.2J Rotary Hammer, with 4Ah USB Battery and 2A Adaptor Charger - Green
Average customer rating
4.5
(71 Reviews)
Rating breakdown 71 reviews
5 Stars
51
4 Stars
12
3 Stars
4
2 Stars
0
1 Star
4
95%of customers recommend this product.
(
54 out of
57)
Customer Reviews for Greenworks - 24V Brushless SDS 1.2J Rotary Hammer, with 4Ah USB Battery and 2A Adaptor Charger - Green
Customer Rating
1
Can't insert tools
on December 28, 2022
Posted by: Steven T
Gender:Male
I followed the instructions and watched the available videos, but the clamping plate doesn't move.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks , Customer Care, December 29, 2022
Hello Steven T,
Sorry to hear about this issue. Please make sure that the clamping plate is placed well into the holder of the machine, otherwise you cannot spin the quick release lever. If this does not fix the issue, please contact Greenworks Customer Experience Agent at 1-888-909-6757 (1-888-90WORKS) and they will be happy to assist with the warranty claims process.
Sorry to hear about this issue. Please make sure that the clamping plate is placed well into the holder of the machine, otherwise you cannot spin the quick release lever. If this does not fix the issue, please contact Greenworks Customer Experience Agent at 1-888-909-6757 (1-888-90WORKS) and they will be happy to assist with the warranty claims process.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Defective battery!
on August 14, 2021
Posted by: Still on Hold
from Dallas, TX
I bought this 80V tool and battery combo. The battery was defective and would not charge. After a brief one hour and 20 minutes on hold, Greenworks has offered to ship me a replacement battery. I chose "Quiet" as a "Pro" for this product since I am not able to use it.
Response from greenworkstools.comBy GreenWorks Customercare, GreenWorksTools , August 16, 2021
Hello there,
We're sorry to hear you received a defective battery. This is not an issue we want our valued customer like you to have to experience. To charge the battery ensure the slots on the charger and the rails on the batteries are aligned. Then you want to push the battery into the charger all the battery down until a full connection is made. Make sure the light flashes. If the charger lights do not come on then the connection has not been made.
We're happy to hear a replacement is being sent to you. We hope this will solve the battery issue for you and you are able to operate your unit soon.
We're sorry to hear you received a defective battery. This is not an issue we want our valued customer like you to have to experience. To charge the battery ensure the slots on the charger and the rails on the batteries are aligned. Then you want to push the battery into the charger all the battery down until a full connection is made. Make sure the light flashes. If the charger lights do not come on then the connection has not been made.
We're happy to hear a replacement is being sent to you. We hope this will solve the battery issue for you and you are able to operate your unit soon.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
The battery was manufactured 4 years ago.
on December 20, 2025
Posted by: Dmitrii
from CA
Gender:Male
I purchased a 24V SDS-Plus 2J Brushless Rotary Hammer Drill with a 4.0Ah battery and charger.
After receiving it, I noticed that the tool and battery were manufactured in 2021 — already 4 years ago.
I’m concerned that the battery may have lost some of its capacity, and the tool might not perform at full power.
I hope the seller can offer a solution, such as replacing the battery with a new one.
After receiving it, I noticed that the tool and battery were manufactured in 2021 — already 4 years ago.
I’m concerned that the battery may have lost some of its capacity, and the tool might not perform at full power.
I hope the seller can offer a solution, such as replacing the battery with a new one.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks Customer Success, December 23, 2025
Hi Dmitrii. Thank you for your review. We would like to assure you that the Greenworks 24V Products, battery and chargers included offer a 3-year Manufacturer's Warranty from the original date of purchase. Should you ever require any warranty or troubleshooting assistance during that time, simple contact us directly. You can reach us via chat, or give us a call at our toll-free helpline: 1-888-90-WORKS (1-888-909-6757) to speak with a live agent. We hope this information has been helpful!
Written by a customer while visiting greenworkstools.com
Posted by: Oliphurr
Verified Purchase:Yes
Happy with ordering, shippment and battery use but haven't actually use it because it's a Christmas gift for my husband and not used yet.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Tons of power and easy to use
on October 12, 2020
Posted by: Wes B
from Belmont, NC
Battery power is the way to go! No pull string or gas to worry about. This trimmer is a beast in the yard and simple to operate.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
Verified Purchase:Yes
The tool is very easy to use, lighter than a gas trimmer, and as powerful. Unfortunately the 2Ah battery last only 25 minutes... Which makes it a nice tool but not perfect. Can’t wait for the 5Ah battery.
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
Verified Purchase:Yes
Powerful, long lasting and gets the job done. As simple as that. I'm done with gas and glad I made the switch.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from NE TX
Verified Purchase:Yes
Awesome trimmer but I agree with other reviews that it could have a larger shield
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com