Bought this little saw to help with branches and smaller logs so I didn't have to bring out the gas powered chain saw, or fuss with reaching things with the electric one. The saw has been amazing, and is now my favorite saw. It is lightweight, which is a big plus, and has been perfect for cutting fallen branches and limbs, and for smaller logs. The only drawback was that the battery only lasted for 1/2 and hour (which was pretty amazing, considering the workout it gets) so I have ordered a backup.
I bought this little 24vt last spring after giving up trying to start my gas one. I wanted something dependable, easy to use and light- even though I tended to demand fairly heavy use of my saws. When I got it it seems kinds of whimpy and really light weight. I thought, "oh well, that was a mistake" Wow, was I surprised by the results. The little devil cut right through just about anything I put it up against under a foot thick. I found quickly, let it do the cutting, don't force it and let it rip right through on it's own and it will.. Also, surprise, the 24 vt battery cut for a long time in the pile that the storm brought down and I put it away without recharging. Contrary to most power saws that use chain bar oil- I still have not refilled it as it it 1/2 full after many additional cuttings. Wow, I'm impressed.
I purchased this after receiving severe ice storm damage. Product arrived fast, easy to assemble, no tools needed (be sure to purchase chain lube separately). For use, this unit is lightweight and easy to handle when stretching to make cuts. I mostly use this with 1" - 5" average diameter limbs with ease. The battery that came with it is a 2ah and holds it's charge well. After the storm I used it everyday for a week with an average cut time of 1.5 to 2 hours daily and no extra charging was needed (just charged at the end of the day for the next day's use).
Am a 72 yr old woman who thought this chainsaw would be great, & has been ‘til I got the recall ! “Under certain circumstances it can remain ON! Called, & was told they will ship the part to repair it to me- like my car manufacturer telling me “ Your accelerator “may stick , but we’ ll send you the part to repair it. Have to have part shipped to a repair place 40 some miles away, wait for part & repair, meanwhile the saw is useless.
Returned it after using it to make 4 cuts. It started making squealing noise.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy GreenWorks Tools, GreenWorks Customer Service , November 24, 2020
Hello Skeen,
We are terribly sorry to hear about this experience. We strive to provide a quality product and a great customer service encounter. It is unfortunate to hear that we did not get the chance to assist you with this matter and further investigate the issue. In the future or for other readers, if you ever experience an issue or have any concerns when using one of our products please contact us at your earliest convenience to see how we can help. We can be reached at 1-888-909-6757 (1-888-90WORKS) or by email on info@greenworkstools.com