Customer reviews from https://www.asus.com
ASUS - VIVIBOOK GO 14 E1404F, 4GB LPDDR5 5500 MHZ,128GB SSD, AMD RYZEN 5 MOBILE, WIN11 H
Average customer rating
3.3
(4 Reviews)
Rating breakdown 4 reviews
5 Stars
0
4 Stars
3
3 Stars
0
2 Stars
0
1 Star
1
Customer Reviews for ASUS - VIVIBOOK GO 14 E1404F, 4GB LPDDR5 5500 MHZ,128GB SSD, AMD RYZEN 5 MOBILE, WIN11 H
Customer Rating
1
2 weeks worth of working now I get to waste time f
on August 30, 2024
Posted by: Kristjan
Verified Purchase:Yes
Worked for 2 weeks doesn’t power on and I can’t tell if the power adapter is working because neither the power port or adapter have led indicators to show charging or not. I bought this laptop because back in the day they made some great motherboards.
Response from https://www.asus.comBy CLM, September 3, 2024
Dear Kristjan,
Thank you for your comment.
We do understand your disappointment with the product and the inconvenience this may have caused if laptop will not power on or bootup suddenly. To resolve the issue, please do the following. Please try to do a power cycle by pressing and holding down the power button to shut it down completely. If it still black screen after a few minutes, at least 10 minutes, please repeat the power cycle process again. If the laptop is applying updates in the System Registry, it will black screen temporarily until the update were applied successfully. Also, please try to disconnect the power cable and let the unit drain for 24 hours to clear the memory. This will reset the hardware to default settings. After doing this, please reconnect your AC adapter, do not power on the laptop until the battery was charged. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We do understand your disappointment with the product and the inconvenience this may have caused if laptop will not power on or bootup suddenly. To resolve the issue, please do the following. Please try to do a power cycle by pressing and holding down the power button to shut it down completely. If it still black screen after a few minutes, at least 10 minutes, please repeat the power cycle process again. If the laptop is applying updates in the System Registry, it will black screen temporarily until the update were applied successfully. Also, please try to disconnect the power cable and let the unit drain for 24 hours to clear the memory. This will reset the hardware to default settings. After doing this, please reconnect your AC adapter, do not power on the laptop until the battery was charged. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Pbear625
Verified Purchase:Yes
I have returned this computer. It was too small for me.
Written by a customer while visiting https://www.asus.com
Posted by: Wilis
Frequency of use:Daily
Verified Purchase:Yes
I love it love it love it! I just wish it was a little quicker. With some more pepsin it’s step from either more RAM or a much better processor, this computer would be a 9.6 out of 5. Good job, Asus
Written by a customer while visiting https://www.asus.com
Posted by: Tamba
Verified Purchase:Yes
Feels small, but it is light and tough. Good response overall so far. I feel 4 GB Ram for this PC is a waste of resources, and it limits the potential of the Ryzen 3 processor. I love it so far :)
Written by a customer while visiting https://www.asus.com