Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune Buds True Wireless Noise Cancelling Earbuds - 2023 - Black
Average customer rating
3.2
(112 Reviews)
Rating breakdown 112 reviews
5 Stars
40
4 Stars
14
3 Stars
16
2 Stars
10
1 Star
32
96%of customers recommend this product.
(
23 out of
24)
Customer Reviews for JBL - Refurbished Excellent - Tune Buds True Wireless Noise Cancelling Earbuds - 2023 - Black
Customer Rating
3
Earbud creeps out while gaming.
on December 31, 2023
Posted by: Capt M
Sound and bass is amazing, but the biggest problem with this vs. most of the other JBL earbud I have own. The earbud falls out even while sitting still. I have tried replacing all the silicone fitments, It will creep out slowly and the constant need to keep shoving it back in your ear. I wish JBL added a small wing to the design to lock the earbud in place. I wouldn't recommended for traveling.
By Customer Support, January 3, 2024
We appreciate your feedback on our JBL Tune Buds. We're always looking for ways to improve. We'll make sure to share your feedback with the appropriate team. If you have any questions or concerns about your device, please contact our Customer Support.
Written by a customer while visiting jbl.com
Customer Rating
5
on December 31, 2023
Posted by: Dzman
Very well built! I love the sound quality and the touch button works amazing. Noise canceling is perfect.
Written by a customer while visiting jbl.com
Customer Rating
5
Great Features
on December 31, 2023
Posted by: Cwjohn
I can use both at one time and sounds great......!
Written by a customer while visiting jbl.com
Customer Rating
3
Nice fit
on January 2, 2024
Posted by: Solll
Sorry my little girl was unsatisfied with the bass 🔊.
Response from jbl.comBy Customer Support, Customer Support, January 5, 2024
We appreciate you taking the time to provide us with your feedback. Our JBL Tune Buds are compatible with our JBL Headphones app, please check your music player app and the headphone app to see if the EQ is engaged. If engaged, turn off the EQ. If turning it off does not resolve the issue, turn it on again and adjust the EQ by boosting the bass to your liking.
Written by a customer while visiting jbl.com
Customer Rating
3
I like them but
on January 8, 2024
Posted by: John241356
from Missouri
I like the bass the sound and all that but it cuts out all the time for some reason idk if what’s happening but I wish they’d stop doing that idk how to fix it but otherwise there great
Response from jbl.comBy Customer Support, Customer Support, January 10, 2024
We appreciate you taking the time to provide feedback on our JBL Tune Buds. Please ensure a clear line of sight to avoid interruption. You may also shut down unused Bluetooth devices away from other sources of wireless signals that could overlap your connection, such as Wi-Fi signals from Wi-Fi routers. Additionally, you can unpair or forget to refresh the Bluetooth settings and try to reset the unit. If this issue remains, please contact our customer support for further assistance with your unit.
Written by a customer while visiting jbl.com
Customer Rating
3
One of the earbuds stopped working within a year.
on January 14, 2024
Posted by: bbneo
from ohio
Received this as a gift. One of the earbuds stopped working within a year.
Response from jbl.comBy Customer Support, January 15, 2024
Thank you for your feedback. We're here to help with your JBL Tune Buds. We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back on the case. If you need more help, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
5
Excellent.
on January 25, 2024
Posted by: HelluvaJen
from Michigan
Probably the best earbuds I have ever used. If you're on the fence about buying these, don't be. Do it.
Written by a customer while visiting jbl.com
Customer Rating
3
Great sound. Hard to work with.
on January 27, 2024
Posted by: GayleW
I tried, I really did but these buds are so difficult to work with. They automatically reconnect to the last device that they were connected with so I was constantly chasing which device they were connected to so I could disconnect them. It's a good thing I got them at a discounted price because they are going in the drawer.
Response from jbl.comBy Customer Support, January 28, 2024
Thanks for your feedback. We're here to help. To fix the issue with your JBL Tune Buds, you can try to reset your earbuds with both earbuds on, and not charging, tap two times, and hold the button on the third tap for more than 5 seconds. You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet to pair them again. If these steps don't work, please contact our Customer Support for further assistance.
Written by a customer while visiting jbl.com