Customer reviews from Samsung US
Samsung - Galaxy Watch7 Aluminum Smartwatch 40mm LTE - Green - (2024)
Average customer rating
4.6
(4,016 Reviews)
Rating breakdown 4,016 reviews
5 Stars
2,980
4 Stars
660
3 Stars
199
2 Stars
85
1 Star
92
82%of customers recommend this product.
(
698 out of
848)
Customer Reviews for Samsung - Galaxy Watch7 Aluminum Smartwatch 40mm LTE - Green - (2024)
Customer Rating
1
One HUGE flaw
on April 15, 2025
Posted by: Will
from Boise, ID
Expertise:Intermediate
A factory reset every time the battery dies?!? The watch works well, as a whole, but don't EVER let the battery die, or it will complain that it lost connection with your phone. You'd think this may involve just a simple re-pairing, but...no. You factory reset your watch, and then spend the next 4 hours trying to get it reconnected to your phone. This will be the last Samsung product I purchase.
Features
4
Performance
3
Design
1
Value
2
Response from Samsung USBy R&R Team, April 16, 2025
Greetings Will,
Thank you for taking the time to share your experience with using the Samsung Galaxy Watch7. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Watch7 battery can last for several days before needing to be placed on the charger, depending on your settings and how you use your device. If you're experiencing less than expected battery life on your device, please take a moment to review, "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting the life of your Watch7 battery. Apps you download and install onto the watch can cause the watch to get stuck in a boot loop or not boot past the logo screen. Rebooting it should fix the problem, but you will need to uninstall any apps that were installed before the issue occurred. If the watch is connected to a phone, you must clear the data for the Galaxy Wearable app. If the problem continues, inspect the watch and charger for damage, and factory reset the watch. Please take a moment to review, "Samsung smart watch stuck in a boot loop" to help resolve what you have described to be experiencing with your device. If you have any questions or if you would like any further assistance afterward, please feel free to contact Samsung Support. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Samsung smart watch stuck in a boot loop
https://www.samsung.com/us/support/troubleshooting/TSG01003223/
Thank you for taking the time to share your experience with using the Samsung Galaxy Watch7. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Watch7 battery can last for several days before needing to be placed on the charger, depending on your settings and how you use your device. If you're experiencing less than expected battery life on your device, please take a moment to review, "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting the life of your Watch7 battery. Apps you download and install onto the watch can cause the watch to get stuck in a boot loop or not boot past the logo screen. Rebooting it should fix the problem, but you will need to uninstall any apps that were installed before the issue occurred. If the watch is connected to a phone, you must clear the data for the Galaxy Wearable app. If the problem continues, inspect the watch and charger for damage, and factory reset the watch. Please take a moment to review, "Samsung smart watch stuck in a boot loop" to help resolve what you have described to be experiencing with your device. If you have any questions or if you would like any further assistance afterward, please feel free to contact Samsung Support. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Samsung smart watch stuck in a boot loop
https://www.samsung.com/us/support/troubleshooting/TSG01003223/
Written by a customer while visiting Samsung US
Posted by: Jason B
Expertise:Expert
Verified Purchase:Yes
Great watch! Great user interface! PLEASE start putting bigger batteries in your watchs. Garmin amoled watches can easily last 2 weeks on a charge and yours maybe 4 days. Thats my only gripe. Thanks for the trade in program too.
I would recommend this to a friend!
Features
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Posted by: Tom T
from Oregon
Expertise:Intermediate
Verified Purchase:Yes
I like the looks of the watch, but it won't hold a charge! The battery will run out in less than 10ish hours. The watch won't hold the charge for night which defeats the sleep purpose.
I'm sure if the battery issue is resolved I could change my rating.
I'm sure if the battery issue is resolved I could change my rating.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
4
Response from Samsung USBy R&R Team, July 31, 2024
Thank you for contacting us, Tom. Your feedback is essential for our ongoing improvements. We noticed that you are experiencing a shortened battery life on your new Watch7. We suggest running a diagnostic on your watch battery. Samsung offers a 12-month limited warranty for manufacturer defects. If your watch is paired with a Samsung phone, you can use Samsung Members to conduct a diagnostic on your watch battery. If the test is successful, you'll know that the battery is in good condition. Check out the link attached for options to increase your battery life. If this persists, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
1
Shipped wrong band, won't replace.
on August 12, 2024
Posted by: 73km
from Maryland
Expertise:Expert
I think Samsung messed up the pre-order shipment and doesn't want to remedy that. I bought a sport band watch but they sent me a fabric band instead. With hours of phone call with their support team, they still won't get me the sport band. I am not even asking for refund. I just want a sport band. It's a decent watch but the experience ruined it all.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
3
Response from Samsung USBy R&R Team, August 13, 2024
Thanks for your candid feedback. We love to hear from our customer as we continue to make improvements. We understand that you are reaching out to let us know about your new Watch7. The Watch7 and Watch Ultra now come with a Quick Button, which allows you to instantly start and control workouts and assign other functions based on your needs. You can also activate an Emergency Siren for safety. After your workout, you can easily check your stats using the dedicated watch faces for the Galaxy Watch Ultra. These faces automatically switch to Night Mode for better readability in the dark. Additionally, the Galaxy Watch Ultra has a peak brightness of 3,000 nits, ensuring that the screen remains readable even in bright sunlight. We would like to gather more information so that we can assist you regarding your band. Please reach out to us at Samsung Support so that we can get started. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Haider
from Melissa, TX
Expertise:Expert
Verified Purchase:Yes
Pathetic battery time. Lasts only 4 to 6 hours after putting everything on battery saving mode.
My watch is still at support center for diagnostic. I gave it to center within 15 days time period. I need to see a resolution to this.
My watch is still at support center for diagnostic. I gave it to center within 15 days time period. I need to see a resolution to this.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
2
Response from Samsung USBy R&R Team, September 10, 2024
Hi Haider, thank you for your feedback on the Galaxy Watch7. This advanced device is designed to be your ultimate wellness companion. It offers personalized suggestions and insights through Wellness Tips with Galaxy AI. The Galaxy Watch7 collects data seamlessly and analyzes it on your paired phone. With improved Heart Rate Tracking powered by Galaxy AI, the watch accurately filters out body movements, providing precise and reliable readings during your workouts. The Galaxy Watch7 excels in optimizing battery life, ensuring it can keep up with your active lifestyle without frequent recharges. Its long-lasting power allows you to stay connected and tracked throughout the day without interruption. Whether you're hitting the gym, embarking on a hike, or simply going about your day, the Galaxy Watch7 is there to support you every step of the way. We see that you are already having your devices looked at. If you have any further concerns or inquiries, please do not hesitate to let us know at Samsung Support. -Kelvin
smsng.us/Samsung- Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung- Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
4
Solid device with a couple of caveats
on November 22, 2024
Posted by: Murph
Expertise:Intermediate
I got this thing about 4 days ago to upgrade from a Fitbit. The first thing I realized that all of you reading might already know is that this is a completely different class of product than a fitness tracker. This is a smart watch which has a lot more features than basic fitness tracking up to and including a constant LTE connection.
The build quality, accessory ecosystem, and functionality are all mostly great. It definitely feels like it's a step above the fit and finish of even Fitbits which are well known brands. It can track pretty much everything that a Fitbit charge 6 can and more. The screen is surprisingly clear and even when dimmed still pops with color and contrast.
Those are all the good things. Now for my main and only issue and how I solved it. The LTE connection, get texts and calls to your watch, stay connected constantly for up to the second live updates, etc. etc. The only problem is that while you CAN do this, it will decimate your battery. With every power saving feature enabled BUT LTE on (that is battery saver, Bluetooth off, AOD off, Wi-Fi off, dimmest screen possible, health tracking off, and a barebones watch face) My battery drained by nearly %15 an hour, which is clearly no sustainable if you work even an 8 hour shift. This battery life on a device that is supposed to stand in for a watch, or even a fitness tracker would be completely unacceptable.
My solution, which dropped my battery usage down to %2-%3 per hour, a much more acceptable range, was to turn on airplane mode the majority of the time and then only turn it off once or twice a day to sync or when I specifically want to use LTE features. This is not ideal as it obviously disables a couple of the main features of an LTE enabled watch like receiving texts or calls and constant connection to your phone. However for my use case it turns the product from basically unusable to totally fine.
All other things being equal or better I find that this is a totally acceptable product, I wish Samsung would release an update allowing you to more deeply customize syncing and features outside of airplane mode (to my knowledge right now the LTE configuration begins and stops with on/off) so that I could set it up to not constantly connect but rather automatically sync data every 30 minutes to an hour and completely disable more connection heavy features like constantly checking for new calls/texts. In this way I could not even have to worry about syncing but also have usable amounts of battery life for 1-2 days.
Features
5
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
A solid upgrade from the GW4
on November 29, 2024
Posted by: Simmyjim
from Az
Expertise:Intermediate
Super happy with the purchase of The Galaxy Watch 7 44mm LTE model that I upgraded from my Previous GW4-44mm LTE.
The GW7 is a major upgrade with screen real estate (minimal bezels on the 7 compared to the 4), brightness is superb especially outdoors in the bright sun, battery life has been solid, the rubber style watch band it comes with is easy on my skin BUT, like most rubber watch bands, it's a little too tight on the skin especially when working out.
The watch Itself has been comfortable to wear to bed and throughout the day with no issues, and so far, the watch has not over-heated like my previous GW4 would.
The GW7 is a major upgrade with screen real estate (minimal bezels on the 7 compared to the 4), brightness is superb especially outdoors in the bright sun, battery life has been solid, the rubber style watch band it comes with is easy on my skin BUT, like most rubber watch bands, it's a little too tight on the skin especially when working out.
The watch Itself has been comfortable to wear to bed and throughout the day with no issues, and so far, the watch has not over-heated like my previous GW4 would.
I'm excited to keep using this on the daily, I will update in the future as I use this more and get more familiar with its features.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
VERY POOR BATTERY LIFE and INACCURATE TRACKING
on September 4, 2025
Posted by: Mickey
from Fort Worth, Texas
Expertise:Intermediate
I purchased my watch for the features. However I am unable to use all the features of my choice at all times. The battery DIES within 24 hours of usage. Samsungs resolution to this issue is for the customer NOT to use all features all the time. It's very frustrating because that is the reason I purchased the watch to USE ALL of the FEATURES.
The other issue I have is the accuracy of steps and pulse. Sometimes the inaccurate information won't update until the next day or after hard reset or update. I am using the tracking to have real time info.
I want so bad to LOVE my watch not just tolerate it since I've spent my money on it.
The other issue I have is the accuracy of steps and pulse. Sometimes the inaccurate information won't update until the next day or after hard reset or update. I am using the tracking to have real time info.
I want so bad to LOVE my watch not just tolerate it since I've spent my money on it.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
3
Value
3
Response from Samsung USBy R&R Team, September 5, 2025
Salutations Mickey, Thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy Watch7. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship, linked below. Various factors may be impacting your Galaxy Watch7 battery, causing it to drain quickly. A few instances may include background app activity, always-on display, Bluetooth, and Wi-Fi usage. Your Galaxy Watch7 can last for several days before needing to be recharged, depending on your settings and how you use your device. If you're experiencing less than anticipated battery life, please take a moment to review, "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting the life of your device. For your convenience, I have included additional resources to address what you've described to be experiencing. If you have any questions for us after reviewing the resources below or if you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a devoted Samsung customer. - Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Inaccurate steps on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003112/
Use Galaxy AI features on your Galaxy Watch7 and Watch Ultra
https://www.samsung.com/us/support/answer/ANS10003272/
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Inaccurate steps on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003112/
Use Galaxy AI features on your Galaxy Watch7 and Watch Ultra
https://www.samsung.com/us/support/answer/ANS10003272/
Written by a customer while visiting Samsung US