Customer reviews from Samsung US
Samsung - Galaxy Watch7 Aluminum Smartwatch 40mm LTE - Green - (2024)
Average customer rating
4.6 out of 5
4.6
(4,016 Reviews)
Open Ratings Snapshot
Rating breakdown 4,016 reviews
5 Stars
2,980
4 Stars
660
3 Stars
199
2 Stars
85
1 Star
92
82%of customers recommend this product. 
(
698 out of 848
)
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Customer Reviews for Samsung - Galaxy Watch7 Aluminum Smartwatch 40mm LTE - Green - (2024)
Customer Rating
1 out of 5
1
Not happy
on August 2, 2024
Posted by: Gmoe
from Ohio
Expertise:Expert
I just received my watch s7... battery is terrible! Doesn't last a day. Tried several watch faces & complications, still runs down... come on samsung! I should've kept my s5 watch!
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
1 out of 5
1
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy R&R Team, August 3, 2024
Thank you for getting in touch, Gmoe. We appreciate your insights. We noticed you're reaching out to inform us about the new Watch7. The Watch7 features a floating glass design and colorful stitching points that add a touch of elegance to your wrist, while ripples on the band indicate it's ready for workouts. The Watch is available in Small and Large sizes, with three color options: Green, Silver, and Cream. If you're experiencing a shortened battery life, please check out the link attached for options to optimize your battery life. If this persists, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Great watch bad battery life
on August 6, 2024
Posted by: Devweb
from Kentucky
Expertise:Intermediate
Battery drains very fast for the 40mm would not recommend the smaller battery size
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
2 out of 5
2
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, August 8, 2024
We appreciate the outreach! Your candid feedback is greatly appreciated. We noticed you are reaching out to let us know about your experience with the new Watch7. Get the most out of your workouts using improved Heart Rate Tracking with Galaxy AI that filters out your body’s movements for a more accurate reading. If you are experiencing shortened battery life, we recommend ensuring that your watch is updated with the latest software. From your phone, open the Galaxy Wearable app. Depending on your watch, you will either tap Watch settings or tap the SETTINGS tab. Then, tap About watch, and then tap Update watch software. Or, tap About Gear, and then tap Update Gear software. If this persists, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Bad battery life
on August 6, 2024
Posted by: AMAR
Expertise:Expert
Verified Purchase:Yes
The battery life on this device is terrible. My Watch 6 lasted much longer.
Features
1 out of 5
1
Performance
1 out of 5
1
Response from Samsung USBy R&R Team, August 8, 2024
Thank you for sharing your honest feedback with us, Amar. Your insights are extremely valuable as we aim to constantly improve our products. We've noticed that you've contacted us to share your experience with the Watch7. The Galaxy Watch7 is the first to allow tracking of advanced glycation end products (AGEs), providing better insight into metabolic health. Additionally, its Dual-frequency GPS tracks your location with unprecedented precision, making it perfect for outdoor workouts in any environment. If you are experiencing shortened battery life we recommend that you check your watch for any available software updates. To do so, from the Wearable app, tap Watch settings -> Watch software update -> download and install. If this persists, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Battery charge lasts less than a day!
on July 29, 2024
Posted by: Jack
from Fletcher, NC
Expertise:Intermediate
Verified Purchase:Yes
This watch is useless. It comes preloaded with many apps but the battery can not support it. The charge lasts less than a day. I had to shut down most apps which makes it just a watch that tells time.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy R&R Team, July 29, 2024
Thank you for sharing your honest feedback, Jack. It seems that you have some concerns about your Watch7. We understand how important it is to have a long-lasting battery. There are a few reasons why your Galaxy Watch might be experiencing battery drain or reduced battery life. For instance, certain apps can contribute to higher battery usage. If your watch is paired with a Samsung phone, you can use Samsung Members to conduct a diagnostic test on your watch battery. If the test shows that the battery is fine, then you can be assured of its good condition. You can also refer to the link below for tips on how to optimize the battery life of your Watch7. If you continue to experience this, please don't hesitate to contact us at Samsung Support. - Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Bad battery life on new Samsung watch 7.
on August 5, 2024
Posted by: Lenny
from Brooklyn, NY
Expertise:Intermediate
Verified Purchase:Yes
Battery life is horrible. Watch is dead after 5 hours. Tried to factory reset, even try to disable all the futures, still not helping. I see many people having same issue.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
4 out of 5
4
Value
1 out of 5
1
Response from Samsung USBy R&R Team, August 5, 2024
Thank you for your honest review, Lenny. We truly value your feedback as we strive to continually improve our products. We appreciate you reaching out to us regarding your experience with the new Watch7. The latest Samsung smartwatches come with a more powerful processor, high-precision GPS, and next-gen BioActiveSensors. Additionally, they now feature Galaxy AI, which acts as a personal coach, constantly analyzing data to help you prepare for the day ahead. If you are experiencing shorter battery life, please check the attached link for options to maximize your battery life. If this continues, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
My first ever smart watch
on August 24, 2024
Posted by: Micky
from Maryland
Expertise:Beginner
I was so excited to receive this watch. It is my first ever tracking watch. The battery is horrible. Tried the updates and not running apps. Can't even make it though my work day without it going dead. Total waste of money!! 💰 Whats the sense if I can't even get 8 hours out of receiving emails and texts.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
1 out of 5
1
Design
4 out of 5
4
Value
2 out of 5
2
Response from Samsung USBy R&R Team, August 24, 2024
Thanks for the outreach, Micky. Your feedback is greatly appreciated as we continue to make improvements. We see you reached out to share your experience with the Watch7. The Galaxy Watch7 enhances everyday well-being with personalized workouts and intelligent health monitoring capabilities. If you are experiencing a shortened battery even after updating your watch, we recommend running a diagnostic on your watch's battery. If your watch is paired with a Samsung phone you can use Samsung Members to perform a diagnostic on your watch battery. If it passes the test, you'll know the battery is in good condition. Check out the link attached for other options to help optimize your watch's battery. If this persists, reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome watch
on November 9, 2024
Posted by: KussPuss
[This review was collected as part of a promotion.] I traded my Galaxy watch to Galaxy Watch 7 and boy oh boy, i was impressed by over all design, responsiveness and quality of GW7. I'm one happy customer.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Disappointing Color Options
on August 9, 2024
Posted by: MEHDI
from PHOENIX, AZ
Expertise:Expert
Verified Purchase:Yes
I pre-ordered this product with mixed feelings, and unfortunately, my doubts were confirmed when I finally received it. The only reason I opted for this particular watch was that it was the only option available at the time. However, the color I received is not what I would have chosen if given other options.
While the product itself is decent, the color is a letdown and it doesn't fit my personal style or preferences. I wish the company had offered more color options.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, September 20, 2024
Thank you for sharing your feedback, Mehdi. We always strive to provide our customers with the best experience with our products. We noticed that you reached out to share your thoughts on the Galaxy Watch7. We understand how important personalization is to our customers. We're sorry to hear that you aren't happy with the color of your watch. If you are looking to customize your watch, we recommend checking out the bands we offer for the Watch7. Our new watch band selections for the Galaxy Watch7 and Galaxy Watch Ultra are made using a variety of comfortable and stylish materials, so there's something for everyone. For instance, the functional Sport Band is ideal for fitness enthusiasts, and the Athleisure band is perfect for casual wear. Plus, the Galaxy Watch7 bands are interchangeable with previous Galaxy watch models that share the same band size. If you have any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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