Customer reviews from Samsung US
Samsung - Galaxy Watch7 Aluminum Smartwatch 40mm LTE - Green - (2024)
Average customer rating
4.6
(4,017 Reviews)
Rating breakdown 4,017 reviews
5 Stars
2,980
4 Stars
660
3 Stars
199
2 Stars
85
1 Star
93
82%of customers recommend this product.
(
698 out of
848)
Customer Reviews for Samsung - Galaxy Watch7 Aluminum Smartwatch 40mm LTE - Green - (2024)
Customer Rating
1
Poor battery life is a deal breaker for me.
on November 27, 2024
Posted by: LeHoKo
from Iowa
Expertise:Intermediate
This watch has to be charged every 24 hours, not exaggerating. How can a person get meaningful tracking when the watch cannot be worn for 1 hour and 45 minutes everyday? To make things even more complicated, you often need to reboot after charging or it won't resume tracking. My daughters Apple watch blows this out of the water. I am now thinking i need to go back to Apple so I can have a good watch.
Features
3
Performance
1
Design
4
Value
3
Response from Samsung USBy Social Commerce, November 27, 2024
We appreciate you taking the time to share your honest feedback on the Galaxy Watch7, LeHoKo. We always look forward to hearing from our customers! The Galaxy Watch7 features a new 3nm processor that enhances your daily routine. It allows you to quickly switch from checking the weather to tracking your workouts. Additionally, it optimizes battery life for long-lasting power, ensuring that the Galaxy Watch7 keeps up with you. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Check out the link attached for options that should help optimize your watch's battery life. If this continues to be your experience, reach out to us at Samsung Support and we'll be more than happy to further assist you. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
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Written by a customer while visiting Samsung US
Customer Rating
1
Not wireless.
on December 14, 2024
Posted by: ChasT
from Minnesote
Expertise:Intermediate
The remedy for poor battery life it to turn off all of the features that make this product interesting, unless you are willing to be connected to a wall by a wire charging. I charge while on my 80 minutes per day commuting on a high speed charger. I cannot believe this isn't enough.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, December 16, 2024
Aloha ChasT,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Watch7. We value your feedback as we are committed to constant innovation as we strive to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For instance, certain apps can increase battery consumption. Please take a moment to review, "Reduced battery life on your Samsung smart watch" to conduct some troubleshooting steps on your device to help resolve what you may be experiencing with your battery life. Feel free to reach out to Samsung Support afterward if you would like further assistance. Thank you for being a staunch Samsung customer.
- Debra
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https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Watch7. We value your feedback as we are committed to constant innovation as we strive to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For instance, certain apps can increase battery consumption. Please take a moment to review, "Reduced battery life on your Samsung smart watch" to conduct some troubleshooting steps on your device to help resolve what you may be experiencing with your battery life. Feel free to reach out to Samsung Support afterward if you would like further assistance. Thank you for being a staunch Samsung customer.
- Debra
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https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Posted by: Kent
Verified Purchase:Yes
If you have Galaxy 6, than 7 is not much of an upgrade. It is lighter, battery life a little longer. Its not offered in Classic.
Response from Samsung USBy R&R Team, December 26, 2024
Salutations Kent,
Thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy Watch7. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Watch7 offers the following heath features: Energy Score with Galaxy AI, Wellness tips, Heart monitoring, Sleep Coaching with Apnea detection, Irregular Heart Rhythm Notifications, Personalized Heart Rate Zones, Automatic workout detection, Body Composition, and Cycle Tracking while the Galaxy Watch6 offers the following heath features: Heart monitoring, Advanced Sleep Coaching, Irregular Heart Rhythm Notifications, Personalized Heart Rate Zones, Automatic workout detection, Body Composition, and Cycle Tracking. Also, the RAM is larger on the Watch7 (2GB RAM with 32GB of internal storage) versus the Watch6 (1.5GB RAM with 16GB of internal storage). If you would care to provide additional feedback with us regarding your experience with your Galaxy Watch7 or if you would like further assistance, feel free to contact Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
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Thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy Watch7. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Watch7 offers the following heath features: Energy Score with Galaxy AI, Wellness tips, Heart monitoring, Sleep Coaching with Apnea detection, Irregular Heart Rhythm Notifications, Personalized Heart Rate Zones, Automatic workout detection, Body Composition, and Cycle Tracking while the Galaxy Watch6 offers the following heath features: Heart monitoring, Advanced Sleep Coaching, Irregular Heart Rhythm Notifications, Personalized Heart Rate Zones, Automatic workout detection, Body Composition, and Cycle Tracking. Also, the RAM is larger on the Watch7 (2GB RAM with 32GB of internal storage) versus the Watch6 (1.5GB RAM with 16GB of internal storage). If you would care to provide additional feedback with us regarding your experience with your Galaxy Watch7 or if you would like further assistance, feel free to contact Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
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Written by a customer while visiting Samsung US
Posted by: Srav
from WA
Expertise:Expert
Verified Purchase:Yes
Charge doesn't even stay for a day worst watch ever
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, December 30, 2024
Hi there Srav,
Thanks for taking the time to review your Samsung Galaxy Watch7. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Please take a moment to review, "Reduced battery life on your Samsung smart watch" to conduct some simple troubleshooting steps to help resolve what you may be experiencing with your Galaxy Watch7's battery life. If you would like to share any feedback with us or if you would like any further assistance, let us know by contacting Samsung Support. Thank you for being a loyal Samsung customer.
- Debra
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smsng.us/Warranty-Info
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https://smsng.us/X-Messages
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https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thanks for taking the time to review your Samsung Galaxy Watch7. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Please take a moment to review, "Reduced battery life on your Samsung smart watch" to conduct some simple troubleshooting steps to help resolve what you may be experiencing with your Galaxy Watch7's battery life. If you would like to share any feedback with us or if you would like any further assistance, let us know by contacting Samsung Support. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Posted by: TashaE
from Mississippi
Expertise:Beginner
Verified Purchase:Yes
I love this watch, this is my first smartwatch so I don't have anything to compare. Its battery's life is long, but I kept it on the default settings. I saw a post regarding the battery's life and wanted to address that. I saw on a review that it runs hot when charging, I haven't ran into that problem. Great features.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: N Jackson
Verified Purchase:Yes
I had to send watch 7 back for repair within the 1st 3 weeks of having watch. They did not offer to send replacement, that will only happen if my watch can't be repaired. I expected more. Now I have to wait for no specific time frame before I have my watch back.
Response from Samsung USBy R&R Team, December 30, 2024
Hello there N,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Watch7. We value your feedback as it allows us the opportunity to improve the functionality and design of our products as we strive to be innovative. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that provides physical damage protection to your eligible devices. Samsung Care+ is great for those unanticipated situations we sometimes find ourselves in, like forgetting your Watch7 in the seat of your taxi on your way to catch your flight, having your Watch7 stolen from your bag, getting caught in a rainstorm without your Water Lock feature engaged, to dropping your Watch7 and shattering the watch face. Samsung Care+ has you covered! Without having any details available regarding what you may be experiencing with your Galaxy Watch7 and without being able to ask you any questions to probe further, I suggest contacting Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a steadfast Samsung customer.
- Debra
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Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Watch7. We value your feedback as it allows us the opportunity to improve the functionality and design of our products as we strive to be innovative. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that provides physical damage protection to your eligible devices. Samsung Care+ is great for those unanticipated situations we sometimes find ourselves in, like forgetting your Watch7 in the seat of your taxi on your way to catch your flight, having your Watch7 stolen from your bag, getting caught in a rainstorm without your Water Lock feature engaged, to dropping your Watch7 and shattering the watch face. Samsung Care+ has you covered! Without having any details available regarding what you may be experiencing with your Galaxy Watch7 and without being able to ask you any questions to probe further, I suggest contacting Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Bill W
Expertise:Intermediate
Verified Purchase:Yes
This is a huge upgrade coming from the classic4. Better , faster, more information available.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: M Wolfe
Verified Purchase:Yes
Watch is great large display and easy to setup.. everything I wanted from a watch
Written by a customer while visiting Samsung US