Customer reviews from command.com
Command - Large Hanging Strips, 16 lb., 20 Pairs/Pack (17206-20NA) - White
Average customer rating
3.9
(1,154 Reviews)
Rating breakdown 1,154 reviews
5 Stars
778
4 Stars
68
3 Stars
25
2 Stars
32
1 Star
251
69%of customers recommend this product.
(
546 out of
788)
Customer Reviews for Command - Large Hanging Strips, 16 lb., 20 Pairs/Pack (17206-20NA) - White
Customer Rating
1
4 pictures fell off the wall
on April 26, 2016
Posted by: Morsie31
from Saint Simons Island, GA, United States
Gender:Female
The concept for these is wonderful and 3M is known for qu lity, however, despite my following the directions to T, fter 2 yers, 4 of the items I hung, literlly dropped off the wll. One broke. So no, I m not hppy.
No, I would not recommend this to a friend.
Response from command.comBy Command Brand, Social Engagement, May 6, 2016
We're very sorry to hear that and we would expect our products to stay up until you decide to remove them. For customers having trouble we ask they please call 1.800.934.7355 M-F 8am-5pm CT so our team can ask some questions and assist. Please know we will be sending you a direct e-mail to assist. Thank you!
Written by a customer while visiting command.com
Customer Rating
1
Broken Frame. Cannot Trust!!!
on May 2, 2016
Posted by: ShiJes
from Queen Creek, AZ, United States
Used 4 Large sets to hang a picture frame that weighed less than a gallon of milk. Just fell off the wall this morning completely breaking the frame. Luckily none of my children were nearby. Will never use this product again. The picture had hung there with the strips for close to a year.
No, I would not recommend this to a friend.
Response from command.comBy Command Brand, Social Engagement, May 6, 2016
Thank you for taking the time to leave your review. We are sorry to hear that your picture came down and broke after a year of hanging up. For damages we ask customers reach out to our team for assistance at 1.800.934.7355 M-F 8am-5pm CT. Our team can ask some questions and let you know how we can assist. Please keep an eye out for a direct e-mail from us offering help. Thank you.
Written by a customer while visiting command.com
Customer Rating
1
Disappointed and very upset!
on February 12, 2017
Posted by: Shanni
from Los Angeles, CA, United States
Gender:Female
i bought the large hanging strips to hang a picture. The instructions say to use 4 strips for up to 16lbs. My picture is about 10lbs but i figured better to be safe than sorry. I placed the strips as directed and everything seemed fine.
About a half hour later the picture came crashing down. Not only did it rip off some paint from where the strips were, but when the picture feel it chipped the wall molding as well as broke the picture. I am so upset because this picture frame is an antique family heirloom that my grandfather passed down to me.
Very dissapointed!
About a half hour later the picture came crashing down. Not only did it rip off some paint from where the strips were, but when the picture feel it chipped the wall molding as well as broke the picture. I am so upset because this picture frame is an antique family heirloom that my grandfather passed down to me.
Very dissapointed!
No, I would not recommend this to a friend.
Response from command.comBy Command Brand, Social Engagement, February 14, 2017
That is disappointing and we'd like to understand why this may have happened. Please hold onto the product and call our team at 1.800.934.7355 M-F 8am-5pm CT. Thank you for taking the time to leave your review.
Written by a customer while visiting command.com
Customer Rating
1
Broken glass
on June 19, 2017
Posted by: GaryE
from Windsor, CT, United States
Gender:Male
I followed directions and applied frame to wall. Less than 24 hours later frame on floor, glass broken, now need to replace 24 hour frame. Don't use if hanging is breakable.
No, I would not recommend this to a friend.
Response from command.comBy Command Brand, Social Engagement, June 20, 2017
We're sorry to hear of your experience and it is something we would not expect. Please connect with us at 1.800.934.7355 M-F 8am-5pm CT so we can gather some additional details and try to understand why this happened. Thanks for leaving your review and we look forward to your call.
Written by a customer while visiting command.com
Customer Rating
2
Disappointed
on December 24, 2015
Posted by: Kitty1234
from Clearfield, PA, United States
Gender:Female
I bought command strips to hang pictures in my apartment. I am getting ready to move to a new place so I began taking pictures off the wall. To my disappointment the strips left bubbles on the walls, and even tore the paint off in 3 places, despite moving them as per the instructions. Thanks to the command strips I will be responsible for damages to the wall. Would not buy this product again!
No, I would not recommend this to a friend.
Response from command.comBy Command Brand, Social Engagement, December 31, 2015
We're so sorry to hear of the trouble and please know we will be sending you an e-mail offering assistance. For any customer having trouble with our product we would ask they please call our team at 1.800.934.7355 M-F 8am-5pm CT. Thanks for taking the time to leave your review.
Written by a customer while visiting command.com
Customer Rating
1
Ruined my walls
on May 31, 2016
Posted by: Etaylor
from Johnston City, IL, United States
Gender:Female
When I went to take down my pictures it literally peeled the paint off my wall. I also used the command strips to hang a picture on the cabinet surrounding my fridge, it managed to peel siding off the cabinet. So much for it being safe on all surfaces. It safely ruined my walls.
No, I would not recommend this to a friend.
Response from command.comBy Command Brand, Social Engagement, June 6, 2016
We're very sorry to hear of your experience with our product. When weight limits and removal instructions are followed we would not expect damages. For any customer having trouble we would ask they please call 1.800.934.7355 M-F 8am-5pm CT so our team can assist. Please know we will be sending you a direct e-mail offering help. Thanks again!
Written by a customer while visiting command.com
Customer Rating
1
on October 18, 2016
Posted by: Ccreaven
from London, United Kingdom
I bought this product around 2 years ago and was very impressed, until the last 2 weeks. I was awoken in the middle of the night to a loud banging and smashing sound! I came downstairs to find 1 of my pictures on the floor with the frame broken and glass everywhere. I thought maybe one of the children had touched it and left it at that. Anyway I walked into my front room this morning and my second picture has just fallen off the wall, again breaking the frame! Now I need to buy 2 more frames and drill my walls! I have 4 children and I'm extremely lucky none where near the pictures when they decided to fall!
No, I would not recommend this to a friend.
Written by a customer while visiting command.com
Customer Rating
1
So much for my vintage frames
on May 10, 2017
Posted by: BethO
from Derby, KS, United States
Gender:Female
I created an amazing collage wall from my collection of vintage frames. I followed all instructions because I did not want anything to happen to my collection. Everything was fine for about three months and then they all started falling off. I lost 4 of them before I finally took the whole wall down. It would be fine, except that one of them ripped the paint and plaster from the wall. Now I have to repair the spot and repaint it, plus repair the frame. Awesome. No short cuts people. These things are worthless. Just hammer in a nail.
No, I would not recommend this to a friend.
Response from command.comBy Command Brand, Social Engagement, May 10, 2017
Thank you for taking the time to leave your review. We'd ask you please connect with our team by calling 1.800.934.7355 M-F 8am-5pm CT so our team can gather some additional details and try to understand why this happened. Thanks again, and we look forward to your call.
Written by a customer while visiting command.com