Customer reviews from Staples
Staples - Heavy-Duty Retractable Knife - Black
Average customer rating
4.3
(60 Reviews)
Rating breakdown 60 reviews
5 Stars
39
4 Stars
12
3 Stars
3
2 Stars
1
1 Star
5
Customer Reviews for Staples - Heavy-Duty Retractable Knife - Black
Posted by: MARY A.
Verified Purchase:Yes
It is easy to grip securely. Works very well. I do recommend this.
Written by a customer while visiting Staples
Posted by: LANI G.
Verified Purchase:Yes
It is sharp! Happy for it.
Written by a customer while visiting Staples
Customer Rating
5
Great Box Cutter
on November 17, 2015
Posted by: Paula K.
Excellent quality good price what else a very satisfied customer!
Written by a customer while visiting Staples
Customer Rating
1
Staples Retractable Knife
on April 23, 2026
Posted by: Cindy Myers
I am extremely disappointed. I purchased several of these a few years ago and they worked beautifully. I just bought 3 more and while they work fine, all 3 were sealed 8n new packaging but all 3 for extremely scratched on the side. At first I thought it was just packaging that got stuck to glue from the packaging but they are scratched up like they were damaged and just repackaged as new.
Response from StaplesBy Social Media, Staples, April 27, 2026
Hi Cindy, I'm sorry to hear that you received a damaged product, and I understand your frustration. To request a return or exchange please contact us at 1-800-333-3330 option 3, via Chat on Staples.com, or access our return center by logging into your online account and selecting My Orders. I apologize for any inconvenience this has caused. ^MS
Written by a customer while visiting Staples