it arrived with the packing box intact no damage anywhere however when I took the cabinet out it was dented on the bottom in the back. It was packed that way. I can still use it & it fits perfectly under my desk so no one can see the dent. Handles went on with no issue.
The staff at my local Staples was very helpful in handling my concerns but the product quality of the 3-drawer file cabinet left much to be desired. I assembled the filing cabinet and it seemed to work fine until I put a few hanging file folders in it. Once it had a little weight on the drawers they kept coming off the track. They became difficult to open difficult to close and cumbersome to put them back no the tracks. I returned the cabinet to the store without any further issues but I would rather have purchased a quality product that would work well for daily filing.