Customer reviews from Tide
Tide - PODS HE Laundry Detergent Capsules, Coldwater Clean Original Scent, 57 oz., 76 Capsules/Pack (09165)
Average customer rating
3.8
(2,599 Reviews)
Rating breakdown 2,599 reviews
5 Stars
1,466
4 Stars
376
3 Stars
143
2 Stars
129
1 Star
485
70%of customers recommend this product.
(
1,536 out of
2,202)
Customer Reviews for Tide - PODS HE Laundry Detergent Capsules, Coldwater Clean Original Scent, 57 oz., 76 Capsules/Pack (09165)
Customer Rating
1
Yukky mess
on March 26, 2014
Posted by: TiaJuana
from Texas
Am a second generation Tide-Only user, and this is the first time I have not only been dissatisfied but actually disgusted in Tide's performance. These pods are a slimy mess! I have a year-old front loading washer, and when the cycle is finished, there is a glop of colored goo in my front rubber gasket. Cold water wash is the worst. I experimented today to see how long it would stay there before dissolving when I ran more loads (if I didn't wipe it out with a paper towel), and the colored slime never dissolved through 3 more wash loads! Unfortunately, I had bought the 90-pac size of detergent, so I am stuck with it, although I returned to the store and bought both the liquid and granulated traditional Tide. P&G, you really let me down!!
No, I would not recommend this to a friend.
Response from TideBy Fabric Care Community Manager, Consumer Relations, April 25, 2014
We're sorry to hear about the Pods not dissolving completely in your washing machine.
Here are some tips for using the Pods so they dissolve completely:
Add the Pod to drum of washing machine before loading the clothes.
Do not use "Delicate" cycle for heavy loads.
Do not use a quick cycle less than 30 minutes.
Pods cannot be used in pre-wash cycles.
Do not place in the dispenser drawer.
Pods can be used in temperatures ranging from 20 to 95 degrees C (68 to 203 degrees F).
If you'd like to speak with someone about your experience and perhaps try another version of Tide, please give us a call at 1-(800) 879-8433. We're here Monday through Friday from 9 a.m. to 6 p.m. ET.
Thanks!
Here are some tips for using the Pods so they dissolve completely:
Add the Pod to drum of washing machine before loading the clothes.
Do not use "Delicate" cycle for heavy loads.
Do not use a quick cycle less than 30 minutes.
Pods cannot be used in pre-wash cycles.
Do not place in the dispenser drawer.
Pods can be used in temperatures ranging from 20 to 95 degrees C (68 to 203 degrees F).
If you'd like to speak with someone about your experience and perhaps try another version of Tide, please give us a call at 1-(800) 879-8433. We're here Monday through Friday from 9 a.m. to 6 p.m. ET.
Thanks!
Written by a customer while visiting Tide
Customer Rating
5
You MUST try these!!!!!
on August 14, 2014
Posted by: Gpevas
from Parma Heights
I was shocked how great these pods work. I normally used Tide Free liquid but had to add things where stains were present. These Tide Pods got ALL problem stains out the first time! Amazing is what I call these Pods just try them you'll see............
I would recommend this to a friend!
Written by a customer while visiting Tide
Customer Rating
5
Awesome product!
on May 26, 2017
Posted by: TracyRN
from Iowa
Not only do Tide Pods leave my family's clothing clean and fresh, I was amazed when they removed hydrogen peroxide stains from a black scrub top. No pretreatment, just Pods in cold water. I am hooked!
I would recommend this to a friend!
Written by a customer while visiting Tide
Customer Rating
4
easy fast cute smells great
on June 16, 2017
Posted by: kittykitty
from oklahoma
we love them because easy fast cute and smells great . and has stain treatment that actually works so for not so stubborn stains its great and hassle free!
I would recommend this to a friend!
Written by a customer while visiting Tide
Customer Rating
1
Plastic melted and ripped 3 shirts!
on July 6, 2017
Posted by: tefearing
from California
The reviews I read are for removing stains from the Pods, nothing about the melted plastic on my clothes. Tide was the best.... now its the worst.
No, I would not recommend this to a friend.
By Response From Tide, July 10, 2017
We want you to have a great experience with all of our products and we're sorry to hear that wasn't the case with our laundry pacs. We always recommend adding the laundry pacs to the washing machine prior to adding your laundry which will avoid any residue from occurring. For melted film like residue we recommend not trying to pull it off since it may cause tearing. Instead soak the item in the hottest water safe for the fabric for up to an hour follow be rewashing. If you have questions or would like to speak to us further please give us a call at 1-800-879-8433.
Written by a customer while visiting Tide
Customer Rating
1
This product ruins your clothes
on July 10, 2017
Posted by: Rose69
from Plymouth, Mi
The plastic from the pod didn't dissolve all the way and melted onto some of my clothes in the dryer. I re-washed 2X without success. >$200 in clothing items ruined!
No, I would not recommend this to a friend.
By Response From Tide, July 12, 2017
We want our laundry pacs to provide a great clean and help your clothes last longer, Rose. We're so sorry to hear this wasn't the experience you had. The good news is the residue can be removed by soaking the items in the hottest water safe for the fabric for up to an hour. We recommend always making sure to add the laundry pac directly to the washing machine drum before adding your clothing to avoid any possible residue. We'd still like to hear more about your experience and see how we can help. Could you please give us a call at 1-800-879-8433?
Written by a customer while visiting Tide
Customer Rating
1
Stuck to my clothes!
on July 21, 2017
Posted by: Janice19
from New York
It didn't dissolve and ruined my clothes! was stuck like hard plastic to the clothes that is impossible to remove!
No, I would not recommend this to a friend.
By Response From Tide, July 25, 2017
We're so sorry this was happening! The good news is this residue is not permanent and can be removed by soaking the garment in the hottest water safe for the fabrics for a least 1 hour and then rewashing according to care tag label. We'd like to learn more about the experience you had so when you have a moment, please give us a call at: 800-879-8433.
Written by a customer while visiting Tide
Customer Rating
1
blouses ruined
on August 8, 2017
Posted by: spd250
from Pennsylvania
My 4th blouse ruined by pods not dissolving, stains do not come out. I am finished with Tide!!!
No, I would not recommend this to a friend.
Response from TideBy The Tide Team, August 9, 2017
We always want our PODS™ to be convenient and efficient, and we’re sorry that wasn’t the case. Our detergents are water soluble, and any residue can be removed by soaking the garments in the hottest water safe for the fabric for at least an hour, and then rewashing without detergent. We’d like to help you further, please give us a call at (800) 879-8433.
Written by a customer while visiting Tide