Customer reviews from Tide
Tide - PODS HE Laundry Detergent Capsules, Coldwater Clean Original Scent, 57 oz., 76 Capsules/Pack (09165)
Average customer rating
3.8
(2,599 Reviews)
Rating breakdown 2,599 reviews
5 Stars
1,466
4 Stars
376
3 Stars
143
2 Stars
129
1 Star
485
70%of customers recommend this product.
(
1,536 out of
2,202)
Customer Reviews for Tide - PODS HE Laundry Detergent Capsules, Coldwater Clean Original Scent, 57 oz., 76 Capsules/Pack (09165)
Customer Rating
1
Too much perfume
on May 24, 2024
Posted by: Tide Customer
I have been using tide original powder for 30 years been very satisfied until I decided to switch to pods original thinking is the same light fresh smell product but that was not the case, too much perfume that smells like flowers or some bathroom spray… terrible mistake by tide you have ruined your wonderful brand ..
Cons: Smell
No, I would not recommend this to a friend.
Response from TideBy Customer Care, May 25, 2024
Thank you so much for being a loyal Tide user. We're so very sorry to hear that you found our pods had a very potent scent. Scent preferences will always vary from person to person, but feedback is very important to us, and we'd love to tell you more about our unscented Free & Gentle pods and make sure your feedback about the fragrance is heard. We can be reached at (800) 879-8433.
Written by a customer while visiting Tide
Customer Rating
1
Changed scent- again
on July 10, 2024
Posted by: Frassers
I have had it up to here with tide changing the scent of their products while keeping the same label.
I have a lot of sensory with smells and I’ve used the tide original pods for years and loved them. They recently added “cold water clean” to the label, but no change to scent. And then with this latest batch- same labeling- they smell completely different. Somehow both more floral and acidic? It’s terrible.
I’m using mountain spring powder for now but I am upset. They have done this so many times over the years and it’s beyond frustrating.
Pros: Price
Cons: Satisfaction, Smell
No, I would not recommend this to a friend.
Response from TideBy Customer Care, July 11, 2024
Your loyalty means the world to us and we’re very sorry you’re unhappy with your purchase. We do extensive research and consumer testing to create new features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, and would like to learn more. Please give us a call Monday through Friday, between the hours of 9:00am to 6:00pm EST, at 1-800-879-8433 to see how we can further assist you after all your years of loyalty!
Written by a customer while visiting Tide
Customer Rating
5
Best product ever
on September 21, 2024
Posted by: Anonymous
This is the best product since gain flings the quality is good for every type of wash
Pros: Price, Satisfaction, Smell
I would recommend this to a friend!
Written by a customer while visiting Tide
Customer Rating
1
PODs Recurring Issue - Missing PODs in Packaging
on November 9, 2024
Posted by: cm95
For the second time, I have counted my PODs in my 42 pack only to find 27 inside. Last time, it was 25 and I figured it was temporary factory glitch. I am now convinced this is intentional consumer price gouging and false product advertising.
I am beyond disappointed and will no longer use your product.
Cons: Price, Satisfaction
No, I would not recommend this to a friend.
Response from TideBy Customer Care, November 10, 2024
We're so very sorry to hear about this. We do extensive quality testing to ensure you get the amount indicated on the package. We'd love to assist you with this and help. We can be reached at (800) 879-8433.
Written by a customer while visiting Tide
Customer Rating
1
A sticky mess
on January 6, 2025
Posted by: Vicki78
[This review was collected as part of a promotion.] I tried it for the first time. It did not fully dissolve and plugged the front drain in my washer. I peeled it off and I'm running a cycle without soap. I should have put on a supper glove because I now can't get the smell off my fingers. Washed my hands twice and have tried Purelle. Still smells strong. I will never again use this crap.
Cons: Price, Satisfaction, Smell
No, I would not recommend this to a friend.
Written by a customer while visiting Tide
Customer Rating
1
Too much scent
on February 9, 2025
Posted by: Lisa56
Too strong of scent. It is way too much. Will not buy again. Had been buying Membersmark brand and they were out of it. Will go back to it. This Tide scent is just too much. Disappointed
Cons: Price, Satisfaction, Smell
No, I would not recommend this to a friend.
Response from TideBy Customer Care, February 10, 2025
We’re sorry to hear you're not enjoying the scent of our PODS™, Lisa! We understand that preferences can vary from person to person, and we design our products with our customers in mind, in hopes that you'll love it as much as we do. So we apologize that that's not the case this time. Please know that comments like yours are how we determine the decisions we make about future products and changes, so you can be assured that we will be sharing your comments with the rest of our team! If you'd like to tell us more, and so we can help you find a scent you may enjoy more, give us a call: (800) 879-8433
Written by a customer while visiting Tide
Customer Rating
1
Robbed for pods
on February 10, 2025
Posted by: claribelr5
I have purchased 2x,count of 42, and both times i have found ONLY 40. Not happy about this. False advertisement! Beyond disappointment 😞.
Pros: Price, Satisfaction, Smell
No, I would not recommend this to a friend.
Response from TideBy Customer Care, February 12, 2025
We're very sorry to hear that you were two PODS™ short on your last couple purchases! All of our detergent pacs go through strict quality checks to ensure they reach you with the correct amount of PODS™ every time. So we apologize that did not seem to be the case recently. We would like to learn more to share with our quality team, as well as make this right with you. When you have a chance, give us a call so we can help: (800) 879-8433
Written by a customer while visiting Tide